All Episodes

July 3, 2025 42 mins

Episode breakdown:

00:00 – The Hidden Problem in Medtech Feedback

02:16 – From Bing + Netflix to Medtech: Sasi’s Journey

04:17 – The Missing Link in Voice of Customer

08:01 – How Fanvoice Works for Busy Surgeons + Reps

10:17 – Sales as a Strategic Feedback Channel

14:29 – Small Sample, Big Signals: AI Pattern Recognition

16:40 – Sentiment Analysis = Real-Time Product Intelligence

20:22 – Avoiding Slow Burn Failures Through Fast Feedback

26:06 – Consumer-Grade UX Expectations Are Here

28:48 – The Worst Feedback System in Hospitals Today

31:56 – Event-Based Feedback for Early-Stage Startups

34:14 – Automating CRM Insights from the Field

38:19 – From Bookkeeping to Strategy: What PMs Should Really Do

41:06 – Final Thoughts + CTA


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