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January 20, 2020 25 mins

Kaye Chapman from Comm100 gives us an overview of utilizing chat. We see first hand how chat can make a huge impact to businesses. We finally hear Kaye tell us a great experience with a Comm100 customer through chat.

  • Why should people use chat?
  • How do businesses structure a team to handle chat support?
  • What are some unique ways people can use chat/bots in their journey?
  • What is the best way to get started if you aren’t using chat?
  • What are the most common mistakes people run into with chat?
  • CloudCherry is a Customer Experience Management software. We try to make CX fun through equal parts of love and science. Come see us today www.cloudcherry.com.

     

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