Episode 15: A day in the Life of a CX/MX Champion

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November 21, 2019 • 24 mins

Janet at Clearview Federal Credit Union gives her first-take account on how Clearview is doing CX/MX the right way.

Her day-to-day and what it's like

Challenges they've faced and overcome

Importance of aligning the org

Unique touchpoints with the member experience to make it valuable

What the CX champion contest meant to them

And her experiences with many local brands including Chick-Fil-A

Mark as Played

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