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January 13, 2020 39 mins

Stacy Sherman talks about the importance of the onboarding experience 

  • What are the top 1-3 moments of the onboarding experience with the customer and the employee?
  • How can businesses ensure a smooth onboarding experience?
  • What are the biggest challenges to watch for?
  • What are some areas brands can leverage to educate their teams around onboarding?
  • Stacy then finishes off by tellings us about her experiences with Apple and Trader Joes.

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