Shep talks about his book the convenience revolution and the amazing brands out there that are doing it right. We talk about Org alignment, deeper Journey Mapping, and brands that get it right. Brands such as Uber, Amazon, Grocery Stores, and more. He tells his amazing story of a cab driver that turned CX into a revenue generator with a simple gesture.
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CloudCherry is a Customer Experience Management software. We try to make CX fun through equal parts love and science. Come see us today www.cloudcherry.com.
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