Becky talks about the importance of aligning marketing and the contact center to work together. She compares the customer experience to her analogy of the spider web and interlocking initiatives that take place. She finishes the episode by telling us about a unique experience with American Express and some fraudulent charges.
CloudCherry is a Customer Experience Management software. We try to make CX fun through equal parts of love and science. Come see us today www.cloudcherry.com.
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