Table Service
From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.
Episodes
In this episode of the Table Service podcast, host Jordan Hooker speaks with customer experience leader Stephen Wood about the importance of proactive management in customer risk. They discuss the hidden costs of ignoring customer satisfaction, the impact of organizational culture on support teams, and the necessity of cross-functional collaboration for customer success. Stephen emphasiz...
In this episode of the Table Service podcast, host Jordan Hooker speaks with Kevin Zyskowski, CEO of CertainlyCX, about the intricacies of working with Business Process Outsourcing (BPO) companies. They discuss the importance of understanding when to partner with a BPO, key considerations for selecting the right one, and the onboarding process. Kevin shares insights on ensuring accountab...
In this episode of the Table Service podcast, host Jordan Hooker speaks with Craig Stoss, a customer experience veteran, about the evolving landscape of customer support and experience. They discuss the importance of contextualization in customer interactions, the role of personalization, and how AI can enhance support functions. Craig emphasizes the need for teams to adapt to changing c...
On this episode of Table Service, host Jordan Hooker is joined by Nick Cawthon, a veteran UX and product design strategist, to discuss the evolution of design in the age of AI, the importance of human insight in creating effective user experiences, and the challenges of scaling support in rapidly growing organizations.
Want to connect with Nick? Find him on LinkedIn: https://www.linkedin...
In this episode of the Table Service podcast, Host Jordan Hooker is joined by Vaishali Dialani, an award-winning CX strategist, who shares her insights on building a career in CX, how to keep the human touch in a world focused on tech, and the consultant's journey to drive change in their customers' organization.
Want to connect with Vaishali? Find her on LinkedIn: https://www.linkedin.c...
In this episode of the Table Service podcast, host Jordan Hooker speaks with Ana-Alicia Siqueiros, Director of Support at Peek, about the intricacies of outsourcing customer support to Business Process Outsourcing (BPO) companies. They discuss the challenges and benefits of BPOs, the importance of aligning teams, and how to maintain company culture while integrating external support. Ana...
Join host Jordan Hooker and Andrew Rios - Head of Customer Experience at Cityside Fiber - as they discuss leadership that builds trust and drives results, as well as wisdom for young leaders and managers.
Want to connect with Andrew? Find him on LinkedIn: https://www.linkedin.com/in/riosa/
Want to learn more about Cityside Fiber? https://www.citysidefiber.com/
Join host Jordan Hooker and Ian Storm - CX/EX Strategy Leader & Director of Strategic Solutions at Aspect Software, as they discuss building Employee Experiences that lead to high-quality Customer Experiences.
Want to connect with Ian? Find him on LinkedIn: https://www.linkedin.com/in/ian-storm/
Want to learn more about Aspect Software? https://www.aspect.com/
Join host Jordan Hooker and Yetto Co-Founders Brian Levine and Garen Torikian, as they discuss creating a support tool built by support practicioners for support practicioners.
Want to connect with Garen? Find him on LinkedIn: https://www.linkedin.com/in/gjtorikian/
Want to connect with Brian? Find him on LinkedIn: https://www.linkedin.com/in/brian-a-levine/
Want to learn more about Yet...
Join host Jordan Hooker and Nate Brown, Head of Education and Enablement at Metric Sherpa and Co-Founder of CX Accelerator, as Nate digs into driving value for your team and your customers, becoming a Servant Challenger, and more,
Want to connect with Nate? Find him on LinkedIn: https://www.linkedin.com/in/cxaccelerator/
Want to learn more about Metric Sherpa? https://metricsherpa.com/
W...
Join host Jordan Hooker and Rachel Wu, Senior Manager of Technical Support at Iterable, as Rachel digs into the world of premier support offerings.
Want to connect with Rachel? Find her on LinkedIn: https://www.linkedin.com/in/rachelewu/
Want to learn more about Iterable? Visit https://iterable.com/
Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jor...
Join host Jordan Hooker and Customers & Culture founder Brandon Owen, as Brandon breaks down how companies can drive a better employee experience (and thus a better customer experience!); what growing a forest teaches us about customers success; and how to be a leader that creates space for your team to grow.
Want to connect with Brandon? Find him on LinkedIn: https://www.linkedin.co...
Join host Jordan Hooker and Karen Chao, Chief Product Officer at Flowspace, as Karen shares about her journey in product management, the integration of AI in product development, and the evolving landscape of customer experience. They discuss the importance of partnerships between product and support teams, the future of work with AI, and how to foster a culture of excellence within orga...
Join host Jordan Hooker and Andrew Carothers, a true veteran and thought leader in the world of Customer Experience (CX). Andrew is a CCXP certified CX executive and a founding member of Cisco System’s groundbreaking CX function.
Join us as Andrew shares his wealth of knowledge and experience, diving into critical topics that are shaping the future of how businesses interact with their c...
Join host Jordan Hooker and Luke Jamieson, CX Evangelist at Operata and globally recognized thought leader in customer experience, as they discuss the future of contact centers and CX.
Want to connect with Luke? Find him on LinkedIn: https://www.linkedin.com/in/luke-jamieson/
Learn more about Luke? Check out https://www.lukejamieson.live/
Find out more about Operata: https://operata.com/
...Join host Jordan Hooker and Neil Travis, Head of Customer Experience at the Academy to Innovate HR and founder of Growth Support, as they discuss scaling support from day one and beyond, along with Neil's 3 Domains Framework.
Want to connect with Neil? Find him on LinkedIn: https://www.linkedin.com/in/neal-travis/
Learn more about Growth Support: https://www.growthsupport.io/
Join host Jordan Hooker and Rob Dwyer, a contact center pro, VP of Customer Engagement at Happitu, podcast host, and customer experience thought leader, as they dig into topics like improving customer surveys, choosing and implementing the right technology, and some insights into getting the most value from AI.
Want to...
Join host Jordan Hooker and Conor Pendergrast, a veteran customer support and success leader as they discuss how to navigate the AI revolution. How should leaders be thinking about the tools? And how should organizations incorporate them into their workflows? Listen to hear more!
Want to connect with Conor? Find him on ...
Join host Jordan Hooker and Nino Cavanecia, a seasoned expert in customer experience and the CEO of SwiftCX as they discuss Nino's approach to creating scalable and effective customer service solutions. The conversation delves into the evolution of customer support technology, the role of AI, and the importance of evaluating AI ...
Join host Jordan Hooker and Support Leader Dan Allen, as they discuss empowering Support Teams through AI & Beyond.
Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.
Connect with Dan Allen on LinkedIn: https://www.linkedin.com/in/danielallen1990/
Support Driven Community: https://www.supportdriven.com/
Connect with Jordan Hooker on L...
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