Join host Jordan Hooker and Andrew Carothers, a true veteran and thought leader in the world of Customer Experience (CX). Andrew is a CCXP certified CX executive and a founding member of Cisco System’s groundbreaking CX function.
Join us as Andrew shares his wealth of knowledge and experience, diving into critical topics that are shaping the future of how businesses interact with their customers.
In this episode, you'll learn about:
The Power of AI in CX: Discover practical applications of Artificial Intelligence to enhance customer journeys and drive better outcomes. Andrew shares his perspective, drawing from his experience at Cisco.
Human Connection in a Digital World: Explore strategies for maintaining a personal and empathetic touch in an increasingly digital-first environment.
Effective Leadership and Team Motivation: Gain valuable insights into leading and inspiring CX teams to achieve excellence.
Building the Digital-First Experience Customers Want: Understand the key elements of creating seamless, intuitive, and engaging digital experiences that meet and exceed customer expectations.
Want to connect with Andrew? Find him on LinkedIn: https://www.linkedin.com/in/andrew-carothers/
Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker
Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.
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