In this episode of the Table Service podcast, host Jordan Hooker speaks with Kevin Zyskowski, CEO of CertainlyCX, about the intricacies of working with Business Process Outsourcing (BPO) companies. They discuss the importance of understanding when to partner with a BPO, key considerations for selecting the right one, and the onboarding process. Kevin shares insights on ensuring accountability and quality in BPO operations, the role of AI in enhancing customer service, and when it might be time to bring operations back in-house. The conversation emphasizes the significance of documentation, employee treatment, and aligning objectives for a successful partnership with a BPO.
Want to connect with Kevin? Find him on LinkedIn: https://www.linkedin.com/in/kevinzyskowski/
Want to learn more about CertainlyCX? https://www.certainlycx.com/
Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/
Table Service is presented by Tavolo Consulting, hosted by Jordan Hooker, music by Epidemic Sound.
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