In this episode of the Table Service podcast, host Jordan Hooker speaks with customer experience leader Stephen Wood about the importance of proactive management in customer risk. They discuss the hidden costs of ignoring customer satisfaction, the impact of organizational culture on support teams, and the necessity of cross-functional collaboration for customer success. Stephen emphasizes the need for support teams to be viewed as revenue protectors rather than cost centers and introduces the Signals platform, which aids in identifying customer health risks early. The conversation highlights actionable strategies for transforming customer experience leadership and improving overall organizational performance.
Want to connect with Stephen? Find him on LinkedIn: https://www.linkedin.com/in/stephenpeterwood/
Want to learn more about Signals? https://signals-app.com/
Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/
Table Service is presented by Tavolo Consulting, hosted by Jordan Hooker, music by Epidemic Sound.
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