It's a Wrap!

In the gripping season finale of Tales from the Service Industry, we take a nostalgic journey through the remarkable 21 episodes that have defined Season 2. Join us as we share our candid thoughts on our favorite episodes, most cherished stories, and the unforgettable experiences with our special guests.Prepare to be enthralled as we unveil intriguing new stories, unravelling the antics of irate guests, the woes of hotel parking, and the astonishing tale of an $800,000 ring that vanished into the depths of a vacuum cleaner. This special episode is a celebration of the highs, the lows, and the unbelievable moments that have made Season 2 an unforgettable rollercoaster ride.Tune in for an emotional and exhilarating Season 2 Finale, as we bid adieu to this chapter and set the stage for an even more captivating Season 3.

Episode Transcript

(00:00):
How did the song go?

(00:04):
That's what I got.
We were singing entirely different songs.
I'm thinking of like a pregame song.
No, you're trying to go for the same song. I think so.
Our listeners are missing the hand motion dance. There's a lot of hand motions.
They may not see it, but I don't think they're missing it.

(00:28):
I'm going to have to hit pause right there.
It's not another. It's the last of the season.
Oh, sad.
So sad.
But it is a season wrap up.
That is true.

(00:52):
But we're kind of celebrating another end of season in the only way we know how to celebrate.
With liquor?
In front of us we have a very special bottle of champagne to celebrate.
Sound effects.
Brought to you by Miss B.
This is going to be the end of season. This is wrap up of season two.

(01:16):
Our 41st episode.
I know. Deep in the double digits.
It's been a long year. It has.
We had a little inter-seasonal episode with Miss B's rant about penguins being defiled.
And then we took a break. We kind of had to.
We kind of ghosted y'all.

(01:40):
For like two months. Dang. Just over. We had a gap from January 1st to March 12th.
Even worse.
Thank you. You're welcome.
We had to keep it real.
But then we came back in full force. Exactly. And that's where we are ending it on full force.
We're going to take a little break. There probably will still be a little bit of content here and there.

(02:04):
Oh. I mean we talk a lot so definitely there will be.
We need our weekly therapy.
We just might channel efforts into some different types of content. Love that for us.
And if we have any updates you'll hear from us.
This is a little, as Liz likes to say, a little BTS here.
Normally when we sit down to record we sit down preloaded with a nice glass of red or three.

(02:28):
They're small glasses. Okay. They're not full glasses.
That is not a small glass. No, no, no.
The size of glass we pour. Like the ounces.
Yeah. Fair enough. Fair enough. So normally we sit down preloaded. Tonight we are actually
not ready. Because we wanted to do it on air.
Yeah we did. Cheers to season two. Are you ready? Yep.

(02:52):
Nicely done. Yeah.
It's one of my best skills. It was very controlled. I really do try.
When I pop there's sometimes a bit of a mess. Hey no. Let's keep it clean.
Well we hope you gather around your holiday table with
some vino if I'm being selfish here. Or whatever you are
into. Hey and for my friends out there who don't drink alcohol

(03:16):
in fact, because I almost bought it in the grocery store this last weekend
they sell alcohol free champagne, wine
and spirits. I saw that reel of yours.
I had no idea that was a thing. And then I went to Target. It's like a
section. So Miss B not to burst your bubble.
Quite literally because we just poured champagne. But the minute

(03:40):
I saw the photo of the bottle you were referring to I
literally in my head was like she has no idea it's non-alcoholic.
She's got no idea. I knew the brand. It was free.
I was thinking like frè. Like French. Like ooh.
No it means frè. Free of alcohol. I didn't know that.
And a fun sucker. And well Kay now that my eyes have been opened

(04:04):
there's plenty. Cheers. I've seen it in other stores and it's
in its own section with like other alcohol free stuff. This it was
next to and with all the alcohol stuff. So I'm like looking at a bottle of champ
and then I look at the next one. They should be separate. I mean separate but equal but
The big like zero alcohol. Yes.
Like a red thing. I almost bought it. It was in my hand because it was so cute. Was it

(04:28):
cheaper than others? No. It was the same price. So I was like oh it must be
good. That's BS. This is delicious. This is very delicious.
Okay. So this is a very
important winery to Liz. I actually grew up
going to this winery. I started going when I was like eight or nine and I would like play in the back.
And then it was like when I turned 16 I would be the DD

(04:52):
for my parents. And then finally finally finally I turned 21
I would have been drinking the wine for a couple of years. Fair enough.
But yes. Very special place in my heart if anyone is in the central
California. It's called Mayo Family Winery. Very delicious. Shout out Mayo.
Thanks for helping us celebrate our two years.
This is good stuff. I like this. Yeah. No. This is one of my favorite wines. That is not bad.

(05:16):
Okay. So just as a kind of a ground rules here.
Throughout the evening we're going to share some new stories but also kind of recap some of the fun
stuff from the rest of the season. Yes. So Bill do you have any
like favorite favorite stories that we told
in 2023? Yes. I'm really conflicted. It's kind of like
look it's our podcast. So it's kind of like saying which one of your kids is your

(05:40):
favorite. You love them all just for different reasons right? For sure. Amen. So for me
my favorite episode is the Drunken Lion Rider. Yeah.
Because I mean who doesn't enjoy a good story about drunk people
making a scene in a lobby taking a swing at a cop going to jail.
I mean it's just fun stuff right. So as far as episodes go that was
probably my favorite episode. Favorite stories though

(06:04):
that is a hard one to pick. Because there's so many good ones even in every
episode. I know. I mean like we could go with the octopus arm.
That was a good one. Yes. I mean the whole conversation with
Mike and the lost and found having to be delivered to a funeral.
So I have to say. And an impromptu eulogy given by
somebody that doesn't even really know the guy that died. Yes and I have to say that

(06:28):
episode for sure I think that's when I laughed the hardest. Like I could not
breathe. I laughed so hard I was crying. Agreed.
Mike definitely like props. He is one of those guys that just has me on the floor
every time he comes. He's just the funniest human. I love his
delivery too. His deliveries are always just the most even keeled
conversation with the most twisted out of left field.

(06:52):
I think we can all agree. Mike keeps us laughing.
But Andy our jaws are on the ground.
His schedule is crazy but I still want to get him back because he promised to
give us the most salacious of stories. Yes. Which okay
to recap one more story I still can't get over the number
will surprise you. Wasn't that season one? That was season one. What? I'm still

(07:16):
talking about it. So whenever people ask about the
pod that is the episode I tell them to go to. I seriously thought that was this year.
No that was last year. Oh my god. But you know what? Time flies.
I do the exact same thing. But I always have a disclaimer question.
And that is what offends you? It's a very good lead in
question. Well because it determines whether I'm going to send them a link to episode one or episode two.

(07:40):
And that makes me think of the more recent episode
we did. Probably totally irresistible. No unpopular
opinions. That makes me think of that with what offends you.
Who doesn't love a good Hitler joke?
That's a joke. I'm going from the Jew on the pod. It's a joke.
Okay. Don't come for us.

(08:04):
My mouth was on the ground when I heard that. I was like what? I loved
your comment though was absolutely my favorite. How was his mustache?
Fine. Was it fine? Oh my god.
Okay so I have another question for you guys. Okay.
What episode did you learn the most from? For me
definitely Life's Bookmarks part one and two. That's exactly

(08:28):
what I was thinking. I love tattoos. You guys know this.
I am a tattoo girl and I learned so much about the industry. How it works.
How to get into it and how much work goes into it to get in
and then to stay in and just everything. I was so just entranced
in her stories. And the grind that they go through. Yes.
I definitely I feel like I learned the most and I walked away from that. Having a better understanding

(08:52):
of the industry. And appreciation. Yes. And it just made me want
more tattoos. What I thought was great about that episode is that
again BTS here for the most part we'll sit down and we'll talk for an hour, hour and a half
with somebody. And then when I put the episode together we keep the
best of the best. Well our conversation with her was so good that it had
to go into just two episodes. It was all the best. The flow was amazing. I didn't

(09:16):
feel good about cutting out anything that she said because she had such great
things to share. Yeah. And passion. Yes. We need to bring her back
too. I'd love to have her back in season three. Okay. Chelsea Dagger you're coming to
season three. You know what actually this is a great moment
that for those that have been listening to all the episodes leave us
a comment on social media or the episodes that you like.

(09:40):
We would love to hear why. Oh yeah and we'll share it. I agree. But next season.
Absolutely. Oh man that was such a fun one. What about
one of your fave faves? We've really recapped all of them.
Hold on let me take a peek see at my notes here.
Oh no I've got to go at Mr. Mayo. I was just
hoping that. That was an insane story of just there was no

(10:04):
mayonnaise. There was never enough mayonnaise for that
individual. How much mayonnaise would you want on that sandwich?
Enough to make you sick. That's disgusting.
They should have just given him like a like how big are
like commercial mayonnaise containers? Four gallons. They should
have just given him a gallon. That still gives me the chills. Here you go sir.

(10:28):
We up charged you enough for the extra extra extra extra mayo. Just take the rest.
That conversation with Chef was so much fun and it was very cool hearing about you know the
culinary world and you know how they get into that and all the work that goes into that as well.
And you know those people who are behind the scenes that you don't really
understand what they do until you know they talk about it and it's not just cooking
things. All the you know menu making and training

(10:52):
and food temps. Oh yeah. That blows my mind.
All the health department requirements. Yeah. And not using
a microwave. Oh yeah the microwave thing.
Yeah they don't use those in real kitchens. So funny.
It's just an all purpose tool to me. Yeah. But no
I think we've touched on all of my favorites. Well listener

(11:16):
favorites. Oh. Was a little different story. Okay. Three
alarm stupidity took the number one for our downloads. Oh that was so
wild. Wild? What's wild about having employees
be complicit in pulling fire alarms so you don't get flagged
being late at work? Time guard. What's wild is having to pull a fire
alarm three different times having an entire mall evacuated just

(11:40):
you didn't get a write up. Yeah. Wasn't there like a phone call made
in the like back store room or something? Yeah like bomb threat. Bomb threat!
That's what it was. They had to evacuate the whole mall. Yes.
And the phone call came from the back of the store. All for a minimum wage
job that you might or might not have lost. Definitely lost.
Oh man. Do you ever like wonder where those people

(12:04):
are at now? I do. I google people like that. Shut up. I mean I don't
know those people's names but in my life you know you think back to someone who did something crazy.
You know like in middle school who stuck the fork in the socket. I'm like they have me in
prison now. They had to have gotten arrested by now. Must have.
Now they're onto something harder. Something happened to them. Yes.
Like all my school bullies now they're like successful and still skinny

(12:28):
and blonde and it makes me want to punch things. Gross. I know. I'm like oh
come on. At least one of you be in jail. Please.
I'm Pettie and I hold grudges. I know. Miss B. Hello.
Yeah guys. Miss B like holds grudges
like no other. I do. I hold grudges so tight
not to steal the words of another comedian but I would happily hold your grudge too.

(12:52):
I literally heard a comedian say this and I was like in love with her and she said if she could
open her own grudgery to hold other people's grudges she would. You would.
100%. 100%. I think you already have. I know I do.
I don't blame you. I'm kind of right there with you. I just you know what
you can call it Pettie. It's a Gemini thing. I. No. I'm not a Gemini.
I am the complete complete opposite. Miss B can

(13:16):
back me up on this. Yes because I will be upset with her because she won't hold a grudge.
There will be a guy who either like ghosts her or like you know
ends their seeing each other and I am enraged.
And she's just like whatever. It wasn't meant to be man. And I'm like
fuck that guy. And I'm just I am still mad at her breakup
from like six seven years ago. And we didn't even know each other back then.

(13:40):
I didn't even know each other and I am so angry at that guy.
I hate him. Like they ran into each other and I was pissed and she's like it was like
a million years ago. I'm like I don't care. And I was like no we caught up.
We talked about like the weddings we were going to of people.
No I'm gonna egg his house. I don't know where he lives. Good luck.
Yeah so that's Miss B. That's right. I carry grudges.

(14:04):
I carry grudges too. No I just don't have like the malice
in me and I don't have the emotional and mental capacity to like have so much
hatred towards people. Ew it brings you joy. Like there is joy
in my heart for that. My natural joy actually brings me joy
of my capability of just letting things go.
And it pisses people off let me tell you. Yes it does.

(14:28):
I don't want to piss you off. I want to piss
off the people that should have pissed me off but didn't
and I want them to be upset that I'm not upset. Well you don't let them know
that they upset you. You pretend like you don't know who they are. No I'm so happy and
so nice and so kind. And when they're in your presence you look them in the eye and you smile.
I kill them with kindness truly. Oh no I do too and then you go behind

(14:52):
their back and make their house. Mine's not fake. You kill them with
kindness because B wants to go kill them. Yes 100%. No no my kindness
is like absolutely genuine. It's almost like I'm going to be so nice to you like thank you so much
for leaving my life. Your maturity is nauseating.
Like well my apologies. Anyway
Anyhoozy. Anyhoozy.

(15:16):
Do you guys have any more highlights from season 2? It was long and yet it happened
so fast. Yeah very true. I'm trying to remember everything we talked about
what we did this year man. It was fun obviously starting with my
rant. I love my rants and those damn penguins.
I'm going to have to go visit them this year so I can defile them myself.
I don't think there are penguins.

(15:40):
I know I saw vids and polybers.
No penguins. There were quite a few episodes this season. How many?
This is the 21st. Okay.
I remember that employee stories. Was that the one where I talked about
that girl who threw uniforms at me? Maybe. I don't remember a story about
you getting uniforms. Oh I do.

(16:04):
Yeah weren't you like documenting her for not being in uniform and you were
issuing the uniform? Yeah. And she was just like I'm not wearing
this. I remember the one that was. She quit by throwing them out. Yeah yeah yeah.
Oh I don't remember that part. I remember the story you were telling about the girl that showed up
wearing pajamas to work. That is still a thing you know.
Pajamas? I swear. I literally have a night auditor

(16:28):
that they're more well disguised now. This is a completely different property. And she
has these pants that like they look like they could be pinstripe pants. And you look
and I've told her I was like I hate those pants. She's like they're pajamas. Makes sense.
Stop it. Don't do this again. You gotta give it to her though being honest.
I was going to wear them until I got caught at their PJs. Yeah.
I know I love that girl but damn don't wear the pajamas. Is this at your current property?

(16:52):
She's not there anymore but yes. Okay okay.
Well I'm lucky enough to wear stretchy pants to work every day and feel like I'm in pajamas.
So jealous. I know. I can wear like real business clothes. No no it's phenomenal.
Tennis shoes, stretchy pants. I mean the polo can be like
kind of uncomfortable. Yeah cause you don't have to wear Spanx.
No no no no. And then you throw like a quarter zip on top of it.

(17:16):
And wear my hair in a bun every day. A quarter zip is that a jacket?
Yeah. Like a hoodie? Quarter? No. Or not a hoodie but like a pullover.
I'm not that unprofessional. A quarter zip with a collar. Right right right.
Okay would you call that a hoodie even though it has no hood?
No but. It's a sweater. It's a pullover. Light weight outerwear.
How about that? Okay. Can we agree on that? Yes. Okay. Cause I'm so

(17:40):
kind and so nice. And you're willing to let things go.
Y'all ready for the holidays? I'm quite literally holidayed out
already. And it's not even mid December. Yeah 100%. Agreed. People
are so. I mean we might have even said this last year. People are so mean during
holiday season. Like my week in this month has just been a nightmare.
Like I'm so peopled out. Oh yeah. I'm right there with you. Yesterday

(18:04):
like god what time was it? About 8.45 in the morning. My day had already gone
sideways. You were already over the week. Already over. Yeah not even just
the day. I'm just done with the month at this point. Oh 100%.
It's 8.45 in the morning. This woman shows up at the front desk saying I'm ex
reward member. I have a guaranteed 9am check in.
9am? Yeah 9am. Is that

(18:28):
possible? No. Okay. There's no guaranteed early check
in because of your status. There's a request. Oh okay fair enough. There is a guaranteed
late check out but not early check in. And she was adamant. My tier
level I get a complimentary guaranteed 9am
check in. Bull shark. I don't know if you have this happen a lot but it happens a lot with us.
Where they say I got an email that said my room was ready to check in. And I have to explain

(18:52):
to them no that's your reward status saying you can mobily check in now but it doesn't
mean your room is ready. Because they're like I got it yesterday and they get it the day before. It's that I can
check in now. And I've looked at their email and it comes from the reward.
And basically.
I'm really sorry. No you're not. I'm really sorry. No you're not. It's delicious
champagne. Roll with it. Lean into it. Drink it.

(19:16):
Enjoy the boba. So the email invites them to check
in early. Using their mobile app. And they think that means their room is ready
the day before. I can confirm this email does go
out and it is a little weird. But do you read it?
No. Because it's the day before. And ultimately that's the problem because
you, not you, you, but people just don't read the emails.

(19:40):
Also I got that email and I was like it's the day before. There's
no way I can like. But people are dumb so they come the next morning and say
yeah my room was ready yesterday. My room was ready yesterday.
And I'm guaranteed a 9am. No that's not how it rolls.
Do you have many guests because this happened to me today. She's staying here
so she's high tier elite. Four rooms because it's

(20:04):
all her family staying here. And she was like why don't all my keys have
access to the concierge lounge. And I said because the lounge is
for you plus one guest. There's only one of you. And she's like
no I get it for all my rooms because my elite status is on all of my rooms.
Yeah again that goes back to people not reading the
rules and what not for the program. She was absolutely

(20:28):
adamant. And it was her rewards numbers. How am I the first one to tell you
this. And I had to explain to her how it worked. And then when she continued to argue with me
and continued to tell me how I'm wrong. I said you know what this is the brand's standard.
I did not make this up. This is not our hotel. If you would like I can connect
you with your elite line and you can talk to them and let me
know what happens. The reason that people will say that is because

(20:52):
it's kind of true. Most of the time you don't want to upset your top
tier guests. So you just kind of like. And you suck it up
and you deal. Which doesn't work well for B and I because that just builds the resentment.
100% and we hate you. But when you do try to like explain
a situation to a guest and they get super defensive and super angry.
Now you're the bad guy because you're just making it clear what they can and cannot

(21:16):
do. Oh let's jump in the way back. There's one because I think I
shared a story about a woman that was super upset and irate about
her room not having a USB port in it and demanding full compensation.
Do you remember this? Points? Do you remember this story? That sounds like
everyone we've pulled. Pretty much. I don't remember this. Oh okay
so this was back in like August. Okay. And I had this guest that was furious

(21:40):
that her room didn't have a USB port. The charging
block for all of her devices. I think I remember this. Yes yes. What was your hotel
built in like 1980? Come on. Yes. I'm kidding. No upgrades?
It's just an outlet. We're
installing power pucks so that you have like a variety of USB
as well as standard outlets. Okay. We plugged lamps in that have that.

(22:04):
Anyway so when I dealt with her back in August she had been on
a certificate. She wanted not only her points refunded but she wanted double her
points as compensation for the fact that the room didn't have a USB
outlet. You told her to suck it and go eat rocks right? No
but yes. Good. So anyway fast forward till this morning. What?
I have a front desk agent that is just starting with this. It was literally his second shift

(22:28):
today. And he's been doing really well. Yay. But he comes back and he's like hey
how do I make a duplicate key? Because you got to do it through the PMS. Yeah. And I'm like
oh I'll show you. No big deal. Give me just a second. So I stop what I'm doing. I hop up front.
Who is he making a key for? Her. USB woman. Oh my god.
The woman who. She came back. At the time of being so upset about
how terrible this hotel is. I'm never going to come back. I'm never coming back. Did you say

(22:52):
oh welcome back Ms. So and So? Oh no. No no. I
locked eyes with her and I just smiled at her. And she got
this look of just disgust on her face.
She took the key turned around and walked away. Love that. Kill them with kindness.
I know but it's one of those things where again I'm never coming back.
Please do me the favor. But don't threat. Don't make an empty threat.

(23:16):
I invite guests to do that. I have a different person
today who was ripping a stink. I'll talk about that later. But I told her I was like you know
what if you're not happy here. If our accommodations aren't meeting your needs I can call the hotel
that is maybe two miles away. Same brand. And I will have them transfer your
reservation over there so that way you don't have to stay here. No I'm not doing that.
Okay. Empty threats. Yeah it's like if you

(23:40):
would prefer to stay somewhere else I'd be happy to make some calls for you. Literally did
that today. Do you actually want to know what she was upset about? Yes. You do? You sure?
Yeah. So this was different than the lady that I wouldn't give lounge
access to her entire family. I'm going to grab the handles on the opposite side of
the grudge and help you lift this one. Thank you I appreciate that. So we were going
to have the water shut off for a brief period of time today because they had to make

(24:04):
some pipe repairs. Is this the follow up from the repair store
you were talking about a couple episodes ago? Nope. Whole different incident. They keep
turning off the damn water. And I keep having to live through hell. So they
did it today and they're like you know it could take the whole day so our plans
when this happens is we do no early check ins. We don't tell people that's why we're not
doing it. We don't say no sorry we don't have water so we're not going to check you in so you can't complain and get compensation.

(24:28):
No. We just say I'm so sorry there's not a room available. Check ins at four o'clock
we can give you a call if it's ready earlier. That's all we say. So the woman
must have had someone staying at the hotel because we had letters going out to stay over
guests that said tomorrow the water's going to be off from this time to this time. And so she
calls at eight in the morning and says I heard you guys aren't going to have water there
today and I'm checking in today and are you guys doing compensation? Oh! To which

(24:52):
we looked at the reservation and I'm like you're not even here. So we told her no you're not even
checked in yet. Yeah but I'm checking in today. And we said check ins at four
and you will not be affected by the water shut off. And she said well I requested
an early check in. I'm supposed to get an early check in. Requested. And I said yes
you requested an early check in. It's not guaranteed until four o'clock.
Seriously but we're going to be in town earlier than that. Check in is at four. The water

(25:16):
will be restored by then so we're not compensating for that. She raised
living hell. Cause you're not an actual guest until you check in
at four o'clock. So she was demanding compensation for an issue that she wasn't even here
for. So fast forward a bit and we told her you know check in is at four and I said
I'm happy to let you know if it's ready before then. She'd been chatting the front desk
via the mobile app. Water got restored hours early. It was only

(25:40):
off for two hours. So around one o'clock chatted her back and I said hey
your room is now ready whenever you'd like to check in. And the water is fully
restored so there will be no issue. She comes to check in after three
and is just angry as heck. And was like yeah I talked to you earlier. I was like
oh yeah. And I was like did you get my chat. She's like you're what. I'm like you know
you were chatting us and we're chatting you back while I sent you a message at

(26:04):
one thirty saying your room was ready. Well I've been waiting cause you said it was going to be at four.
I said yeah but then I chatted you you know where you were chatting us and told you
it was ready. Well I didn't look at that. Oh well that's odd cause you were
chatting us there so that's why I used that platform. But yeah it's been ready since one thirty
and the water's been back on since then. Oh well okay.
Well I want a high floor. Oh well the room you booked is on the bottom

(26:28):
three floors. Oh. So I'll go ahead and check
you into the room. Well that was the only room it let me book. Yeah because we're all sold out of the other
room types. I'm going to check you into that double queen. I'm going to move you up to the
third floor. Oh. Fancy.
Well I want to be in a quiet room. You got it. I'll put you
all the way at the end of the hallway. So that way there's no noise

(26:52):
from the elevator or ice machines. Keep you away from those elevators. Liz I did
nothing but kill with kindness. I'm proud of you. No my bark is big
but when it comes to talking to guests I hold my ground but I do the smile and just this
like oh like almost play dumb and then she had
issues and she came down. She's like I need a different room. My keys aren't working for my room.
Oh my god that is so weird. Let me reprogram them and I'll walk

(27:16):
you up to your room. Just make sure it works okay. Yeah. And she said we're not going to move rooms.
She said no no no that's not necessary. I'm sure it'll work this time. And I said
I don't want you standing out there in the hallway just in case it doesn't. Oh my god miss me.
So I said no no no it is my pleasure. Don't worry it's no inconvenience to me.
I'll walk you up and I was fake as hell the whole walk. You just wanted her to be
uncomfortable in the whole elevator and down that really long

(27:40):
hallway to her quiet quiet room.
Yes and I got her all the way up to the third floor walked all the way down the hallway and like
you see it's so far away from the noise. I hope you love everything and just
continued like that and she just scowled and didn't even say goodbye.
Just shut the door and I was like okay went back down.
I can imagine you just skipping down the hallway like hee hee hee.

(28:04):
I hope you hate me. But like literally it's funny because if she wrote a review
there's nothing negative she could say. No there's not. I reached out to her to let
her know her room was ready early. I reached out to her to let her know that the water was off.
During her check in I smiled and gave her exactly what she booked. When she requested a quiet room
I made sure it was the quietest at the end of the hallway and I personally escorted her up to her room
to make sure everything worked okay. Kiss my butt. I don't see the problem.

(28:28):
So that was my day to day.
Along with that other lady with the four rooms and the breakfast. Wanting it for free for her entire family.
Oh free breakfast. You just said lounge.
Because breakfast is in the lounge. So that's why she wanted the lounge access for her entire family
because she said we plan on having breakfast here for the next three days.
For her entire family. How did she take the news that only three rooms can have the number on it?

(28:52):
Well I did. So when I started to tell her I was like you know
you can't even have your reward number on this many rooms right?
Now you're just brrrr. And that's when I said you know what I'm going to connect you with the elite desk.
And you can ask them these questions and if anything's different just let me know.
And they'll reach out to me too. Heard nothing from her. So called her like 30 minutes later
and be like hi Mrs. Smith I just want to make sure you got in touch with the elite desk okay.

(29:16):
She's like yeah and they said you were right that I can't.
Did you love that? I did. I was like oh I'm so sorry.
Weee. Like okay well just if you have any other questions
just let me know I'm more than happy to answer those for you. I'm here throughout
your entire stay so if there's anything you need don't hesitate to ask.
Her entire stay of one day? No those people are the ones that are here for like three days.

(29:40):
They want breakfast every morning. Oh right right. Do you ever go to
the lounge and get breakfast? No that's not allowed. You don't sneak in?
No. Plus okay why anyone would want free breakfast there is beyond me.
They're not like made to order eggs.
No they're out of a carton that are baked. And I mean granted there's like some fruit
and stuff and like some bread but this breakfast can't be more than

(30:04):
$10. Do you want to know why they want it? Because it's free. Exactly.
But it's like this is nothing special. But you know what I
do love in continental breakfast though? What? That little pancake
machine. Yeah we don't even have that. That thing is dope. Isn't that Holiday
Inn's thing? I have no idea. I don't know those pancake machines are
dope. It spits out the batter and then you see it

(30:28):
on a conveyor belt slowly cooking and then it
flops over onto your plate. Perfect. That's cute. I've never
seen that. I just like watching it cook. See I like doing the waffle things
and just loading it with Nutella. I don't actually like pancakes. I prefer
waffles. So here's the thing with the free breakfast thing. I jokingly
say it's about it because it's free. It's not. The reason they make a big deal out

(30:52):
of it is because it's tied to their tier level. It's an ego stroke.
You've spent enough money to get this $10 breakfast because of
how many stays you have per year. And some of her
family members were in the other rooms were coming down. Her parents specifically
came down and were like um I'm sorry we didn't get a swine. And we looked at the reservation
and were like you booked a standard two queen. They're like yeah but my daughter's a

(31:16):
queen. Remember? We should get an upgrade. And I said no.
That's not how it works. So you know you asked about how many people
like X, Y or Z that I get at my hotel. That is the number one thing
for us is oh well yeah it's my husband's reward number.
Or it's my wife's reward number. Oh well thank you for sharing that with me. Now you get nothing.
I'm gonna take that off and we'll sign you up for your own. No but that's

(31:40):
my spouses. Right that's your spouses. It's not yours.
You can't share rewards numbers. People get so pissed.
Yeah see I have to pick and choose when to do that battle just because also
you know scores matter and sometimes I'm like is it worth it this scenario? Because
they do it so much that I be pissing off people constantly.
Okay so what would you suggest for an individual like

(32:04):
that like with a spouse that travels? Would you suggest them getting
two separate numbers? That's the only way you can do it. And plus we have friends in the
fraud investigations unit okay? Oh no for sure. They'll find you. Can you combine
points to redeem? Nope. You can gift
points. Oh okay okay. So say Bill
and Miss B are going on vacation and they want to redeem

(32:28):
points. Bill you can send your points of you know specific brand
to Miss B and she can redeem a room on points. Well that depends
where Bill and I are traveling. Oh I don't know. Yes you can do that. Somewhere
tropical and amazing and buy water. Yes you can gift points perfect.
Or buy wine. Like that's fine too. I like that better. Or roller coasters.
I'll take the wine thank you. I will go back to alcohol.

(32:52):
You'll take the wine over water? Oh that's hard. I mean do I have to sip
the water without wine? No there's wine for purchase.
That's a tough decision. But not a winery. It's not a
requirement. As long as there's wine. Oh okay okay. No but I do like the champagne if
Mayo is listening. I'll send them the link. Maybe we should do
a pod trip. Oh my god we've talked about this. We have to do it.

(33:16):
Remember we were going to do it at that haunted one? Yeah but I would enjoy that
better. Oh drinking pod yes. Yeah. Okay. Maybe you can
combine rewards. We shouldn't even have rewards points. Yeah you probably
shouldn't. Oh my god. No yeah you can't have rewards points. That's a new thing.
Can you? Now we can. But that's brand new. They didn't allow you to
previously. No you couldn't even get status. Now we can. I totally disagree with it

(33:40):
too. Wait wait wait let's talk about it. I hate that the employees
are eligible for rewards points. Wait if you're staying on a
corporate code can you be eligible to earn
points? Yes. I don't think that's right. 100%. So basically
employee rate used to be considered a non-qualifying
rate which means you didn't get to use point or you didn't get any

(34:04):
of the access to your benefits. Now it's a qualifying rate. They just don't get
surveys. Fun fact. Oh Bill's gonna be upset.
I'm packing a bag for this grudge.
But the problem with that it invites
a lot of employee dishonesty and employees doing things they
shouldn't like adding the rewards number to like reservations they shouldn't because they're like oh I

(34:28):
get points now. I get this and my friend who's in the fraud division has kept
them very busy. So like someone checking in without
a rewards number they don't even ask. They just put their own. You'll get
fired for it. There's a lot of bad things that can happen to you like not even just with your property.
But I'm not gonna say it's never happened. That's scary. You always get caught in
the end. Well like the guy in Vegas that did what was it $700,000

(34:52):
in refunds to his own personal debit card. Yeah yeah yeah. There's always gonna be people doing
stuff like that but they're gonna get caught. People don't get nervous. I feel like
people like that they do it for a while and they're not getting caught and they get comfortable
and then they get stupid. I still get nervous going on like
a confront. Liz that's what we call a conscience and you have one. Good job.
And maturity. Yes. Yeah. You don't. Too much of it. You get nervous

(35:16):
and you don't hold grudges. You're the epitome of a perfect human. And a perfect hotel
guest. And yet I still ask you to come back for the pod. Yeah.
I guess she's called the deviant. Yeah yeah yeah. I was just gonna make that point. How can I be
both of those people? You're a coin.
You got two sides to you. They do. The dichotomy of Liz.
Yeah very true. Or I love because usually the people that are

(35:40):
the most demanding there's a tier above them and I say absolutely
and we appreciate your blueberry status so much but we have
raspberries staying here tonight because they're a tier above you. They actually are entitled to those benefits
first. Damn raspberries. I would rather get like free
valet than free breakfast. Well that ends up usually being more expensive.
Yeah no doubt. So expensive. Valley starts at like what 40 these days?

(36:04):
Ugh. My last day was 46
a night. Yeah that sounds right. 46 to do what?
It gets worse. Three minutes of work parking a car. Oh yeah go to like
San Francisco or San Diego. San Francisco San Diego they're like in the 60's.
And okay sorry this is a rant.
This is a complaint. This is like a very luxury complaint. Wait a second

(36:28):
I think we just made history. I think this is the first Liz rant.
Oh no no no okay. 18 months without a rant.
Maybe rant is like not the right word but okay get this.
You're pulling up to a hotel and obviously the easiest choice is to like pull up
to valet have them take care of you. Bellman unload your
trunk. Blah blah blah blah. Of course. But of course I'm kind of a cheap skate.

(36:52):
Like I'm staying in a hotel. Okay I'm here you have my money
hello for however many nights. But you see on the signs
valet 46. Self park. 39. Yeah right.
But I'm like okay if I'm staying here three nights that's like 20 bucks I'm gonna save.
You know I'm gonna self park. I can carry my own bags. I'm a strong independent woman.
I can carry my own bags. I see a six dollar difference and I go yeah it's a steal.

(37:16):
No no no that's no because I'm like that's my coffee in the morning
from the coffee shop in the lobby. Lazy girl. The payers for it. Lazy girl always
trumps logical girl for me. No but can you tell me where's the self parking
lot. Oh it's like 600 miles away. Can't even find it. It's a short train ride bus ride and then take a quick plane.
Literally have done a lap around blocks of hotels looking for

(37:38):
this self parking lot and you can't find it.
Or there's like no parking available like it's full. Yeah like. There's like nine stalls for
self parking. But you pulled a ticket. So you're like do I have free
30 minutes. I don't know. Do I risk it. Am I gonna
have to pay for this self parking for 30 seconds to look for a parking spot that is not available
and then end up having to valet my car and waste more money. Yes.

(38:02):
It's such horse crap. Such horse crap. Wait I agree.
And on that note of self parking and pulling tickets a lot
of people bet on the fact that if they hit the call button that they're just gonna be let out.
And then they don't have to pay. Guys this just goes to show how petty I am.
I go. Do you answer the phone calls. Of course I do.
Of course I do. Not only do I answer them I interrogate them. And I find out

(38:26):
their room number, last name and then I go check their reservation to make sure they're being charged for parking.
And then if they're not I add parking and add in the comments let guests
out of gate this date this time. I am that petty. And I am
so sick of people. You should get some sort of like commission. I get
none of it. I do it for the joy in my heart. For the grudge.
Yes 100 percent. I'm like haha I got them.

(38:50):
They should run a rapport and be like how many times did Miss B write notes in
reports of like people getting out of the parking garage. Like agents have asked
why are your notes saying this. I'm like because I added parking and they were gonna
try to get out of the gate. And they're like laughing because nobody cares as much as me.
But this is my gripe with hotels is that there's all these add ons
from parking and valet and resort fees.

(39:14):
Can you just put it in the price. Yes thank you. No but that's like a new law
now. Yeah it goes into effect in January. Oh all in? Yeah.
In our particular hotel brand if you go to look now. It took me a while to notice
this. I'm like why are the prices suddenly higher. My rate used to be lower. It's because
they're adding in all those fees now in the total. When you're looking the book that button is the
total and it includes all those fees. But I think that's also a benefit to the

(39:38):
guests because it's like okay say. You know what you're getting into. Say your nightly stay
you know previously was $200. And you're like alright I'll stay for a night
da da da check out. And then all of a sudden it's like $312. Well that's how.
Where did that $112 come from? Hotels get sneaky in that way because they know
the typical user is not going and looking at all the fine print of the parking, the resort
fee and this and that. They wouldn't think of our tiny property and think oh resort, resort fee.

(40:02):
And so they would kind of hide it there in the fine print and then they go I got fought on a daily
like what do you mean this is a resort? What do you mean a resort fee? So I know
now that that's a fact they won't get away with that because their rates will be so high compared to the
area. They're either going to have to bring the rate down or get rid of the resort fee. What makes it a resort
to get a resort fee? Literally all you have to do is just decide you are. Oh.
It was something they came up with one day to get more money. And I know that because they said that. It's a bottom line

(40:26):
grab. Yeah. Ah. So basically they can make their rate comparable to
the area but they had a resort fee and now they're making more money than everyone else so your star report's
better. Because look at it this way. So if you sell a room, you
have expenses that go along with that room. From your labor to your
supplies to utilities, etc. And it goes deep because
you've got everything from the processing of linen to the little shampoos that go

(40:50):
in the room to the front desk agent, etc. So your cost per occupied
room to operate that room is going to be X number of dollars. So
basically you have a profit margin. With parking, with resort fees, it's 100%
profit. There's no expense tied to it. So you know you have a
200 room hotel. Let's just say you have a $10 parking fee.
You have a sold out hotel. You just cleared an extra $2,000 that

(41:14):
has no expense tied to it. Pure profit. And that's my problem though is that
it just grinds my gears that the industry that I work in is just nothing
more than a money grab at this point. Where did hospitality go?
The only time in my brain I can justify a parking fee
is because I've worked in properties like downtown areas like San Diego.
Almost none of the hotels own their parking structures. They're all owned

(41:38):
by third parties and lease. So those parking fees are literally to basically
pay the rent to be able to use the parking. So in my brain I'm like, okay I get
that. It's almost like I'm renting a second room because they don't own that.
But when you own and operate your parking, it's literally a money grab.
But you know what though? I hear you. I understand it. I can somewhat
agree with it. But here's my problem with it is that boo on that property

(42:02):
development and boo on the city that cleared it. Because if you're building...
To not build a parking structure. Or just have adequate parking.
The hotel that I'm at now is the first hotel that I have ever been at since
I've lived out here that has had enough parking stalls for every room
on the property. Yeah that's hard to come by. That is the first one. So like one of the hotels
I was at was 200 rooms. We had 163 stalls. What? Yeah.

(42:26):
Well because they bank on a lot of people ride sharing, airports, straddles,
taxis. It's a gamble. It's literally gambling every single day. But if you have a group
in house that you know they're all locals or at least in the remotely local area, you know
they're all driving in. You're going to be screwed that weekend. Well my property, we
have an event with 18 people. We're full. Yeah. We're full.
You have no parking. With members, stayovers, people just

(42:50):
enjoying the resort, going to the public restaurant. You literally
have 20 extra people on property. We're booked. We're completely
full. That's why I have to shuttle in. Well like that hotel that I was just talking about,
we had 200 rooms. Half of them were suites. They would sleep 8 people. Oh my god!
Yes. So you know you. That's at least 2 cars.
A lot of times. No one has a minivan. Come on!

(43:14):
Do minivans hold 8 people? I don't even know. Isn't it 7?
I'm not a minivan mom. Not everyone has a sprinter.
Right? So you get these hotels that are approved with
far fewer parking stalls than they have rooms for. And that's to me that's just ridiculous. It's irritating.
Guys this is kind of turning into a group rant episode. I know. End of
year just making it through. It's the end of year unloading.

(43:38):
Yes. To quote our last episode or no, two last
before last surviving not thriving. No that was the last one. Not when
this airs. Well it's the one before this one which would technically be the last one.
The last one would be the one that just. Who's on first? Who's first?
That was what we got into the last time when I was like no this is like 2 weeks ago or the week
before the week before last. What day is it? Who am I? It would be

(44:02):
2 episodes ago. Yeah. I feel like we're all disagreeing. According to
the. I'm silently disagreeing. I wasn't even really
listening. I know. I just assume Ms. B was talking about 2 episodes. Was it 3
episodes ago? No it was the one that's going to post day after tomorrow. Oh it's our
last episode. The last episode. Yeah. Okay Bill I think you're going to appreciate
this. I was on one of my socials. Okay. You know shocking.

(44:26):
And one of my friends posted an article on
her Instagram. Okay. And it was a news story about a hotel.
And I was like oh my god we were literally just talking about this. So I wanted
to share it. I know sorry guys this is kind of like random but I just remembered and that's how my brain
works. And it's an article by Forbes that says Ritz Hotel in
Paris finds missing $800,000

(44:50):
ring in the vacuum cleaner. That is a news story
about a hotel in Paris. In a vacuum. Hold on. The research
department is reviewing. And that like blew my mind.
But also like I was like yeah I could see that. That tracks. Because
how many times have you had guests be like I know you stole my stuff.
So many times. No you just left it on the floor. An $800,000

(45:14):
ring. It suddenly gets sucked up by a vacuum.
That means it was on the floor somewhere that someone didn't see it. It wasn't very important to you
if you don't know where your belongings are. What is your income that you can have an
$800,000 ring? Drop on the floor. Why would you even take that off?
I mean maybe it was so heavy. Why would you even have that? So heavy. $800,000
just hurts your hand. You can't keep it on. I gotta put this down on the floor.

(45:38):
Could you imagine leaving a hotel room without your $800,000 ring? That's exactly
what I was gonna say. I couldn't even fathom like
taking my eyes off of it like going to the bathroom. I would wake up in a cold sweat
that it wasn't on my hand. I mean even take off like a couple
zeros and I would still be like oh my god my ring.
I don't know. Short of a house I can't imagine owning anything that was

(46:02):
$800,000. No me too. I just I don't know.
Maybe this is an unpopular opinion but people that have that much money that buy
stuff like that I kind of feel good. I'm glad your ring ended up in a vacuum.
Yes. True that. You could have invested
that $800,000 and made another zero. True that.
Okay maybe that's a stretch but when I read that article

(46:26):
over time. I mean if they would have invested that $800,000 in like cryptocurrency
then they would have had a zero. It's eight years ago. That's true. So but when like I read
that article or saw that my brain immediately went to like our hospitality housekeeping
backgrounds where at one property in San Diego I had a guest who literally yelled at
me at the front desk because they said my housekeeper stole their class ring out of their room
and swore I knew exactly where I left it. Your housekeeper stole it. The police

(46:50):
got involved. Okay where was it? At their home.
But literally the police. Like in the safe.
Yeah. In the photo frame. Like in the closet. Somewhere like that.
But the guest got the police involved. There were police reports. Poor little housekeeper still remember
her to this day. Sweetest little lady like would never was just
she was traumatized after all of this. And then two

(47:14):
weeks later the guest calls the hotel and says yeah I don't know if you remember me
and I was like oh I do. He told us. He's like we actually we found the
ring. And I was like you did? And he's like yeah. I'm like so are you gonna call the police
station and withdraw that report because the housekeeper is traumatized to this day
thinking she's gonna get arrested for something that you lost. It's so sad. And
so yeah when I saw this news article I immediately thought of that housekeeper. So where

(47:38):
did they find the ring? In the vacuum cleaner. No your ring. Oh he just found it
he didn't tell me where. He's like yeah we found it. So you didn't dig? I was
too peeved. I was too peeved. It's like where did you find it? I was just like oh
you found it. Was this a long time ago? Yeah. You were still green. You were still green.
You didn't know to ask. That was my first supervisor job.
And I was just losing my faith in humanity every day. And you're like oh

(48:02):
of course I did. Okay bye. No but I told him like you're gonna call the police department and withdraw
that report aren't you? And he was like oh I need to do that. I was like yeah
you put a housekeeper through literally hell. She's traumatized to this day
thinking that she's going to be arrested for something you lost. I said you need to
call. And he was like oh I'm sorry yeah okay. And I hate to break it to you bro.
Nobody wants your class ring. Nobody. Yeah what? A class ring.

(48:26):
They could melt it down for gold. For what the 14 carat?
Yeah. Get a whole 30 bucks? Yeah if they were that desperate.
So dumb. I'm trying to save 6 bucks to buy coffee. Like there are
people out there that. So Liz would melt it down. No I wouldn't.
For her coffee. There are people out there that are desperate.
How much coffee can I get for a class ring? Have you seen those

(48:50):
freaking store friends that are like cash for gold? Yeah that's true.
Yeah but not for class rings. They'll take your money. Might be 12.99
but they'll take your money. Or they'll take your ring and give you 12.99.
I'm sure there's bad people out there but 9 times out of 10 guys the poor
housekeeper is just there to make her minimum wage. Yeah the housekeepers just want
to put their head down and work really really freaking hard. To provide for their

(49:14):
families man. Leave them alone. Man I've said that in lots of episodes
but tip your housekeeper. Leave them alone. I was gonna say that.
Sorry Liz. No it's okay it's your line you can have it. Sorry
I'm passionate for my ladies and men and the housekeepers of the house.
The key things of the house. You know it's not like they put their hands in 16 different toilets
and make 24 different beds every day. Through that.

(49:38):
I don't know how they do it. Okay okay what's worse though? A room attendant or a lobby
attendant? What do you mean what's worse? Like the job that they have to do? Yeah yeah yeah.
Room attendant. Room attendant 100%. Lobby attendant is the cushy one. When someone goes
on. Light duty. Yeah so basically modified light duty so basically you have a doctor's
note they go to lobby. Oh. The real heavy liftings on housekeeping.
Like in the rooms. Yeah. Did I ever tell you about the room attendant that

(50:02):
claimed that she had a back pull injury from doing sofa beds?
I remember her. Sorry go on. So she had
a doctor's note saying you know no lifting no bending no carrying
anything over five pounds. Five pounds. Yeah so
you can't even pick up a gallon of milk. I was gonna say a bottle of wine. Yeah.
So we had to find modified duty for her. So

(50:26):
what did we do? We put her in the breakfast area greeting guests as they came in
for breakfast. Oh how much did she hate that? All she had to say was good morning and smile.
Yeah. Good morning. 100%. Good morning. For eight hours? Good morning. No
breakfasts only ran for three hours. Okay so what'd she do her other five of the shift?
No no she only did it for one hour. Her schedule was to clock in at 8am.
Breakfast concluded at 9. Okay. So it was one hour

(50:50):
and honestly by the time she gets punched in goes through the morning briefing and gets the work
area. It's 8.13. 40-45 minutes. Yeah.
She didn't even finish one shift greeting people. She walks off the shift.
Good morning. Good morning. Good morning. She didn't even say anything.
She smiled at a couple of people and then just walked away and then we couldn't find her. Turned out
that she literally just kind of like went home and like two days later we got a

(51:14):
lawsuit in the mail. Lawsuit? Yeah claiming that we were forcing her to work
in a position that was not what she was hired for. But
you're on? Yeah and creed number one in our industry is that
you greet all your guests. So how is it that we're asking her to do something
that's outside of her job set? You won right? Yes we ended up winning
though. No matter what your job is in a hotel

(51:38):
you have to greet guests. It's like day one stuff. I don't know if that's like shocking
for our listeners. There's no way. Because most of our listeners
I feel like work or have worked in the service industry. That's just a service
industry requirement. Or I'm sorry have traveled. You know what's it? Have stayed in a hotel before.
So back when I was on Maui one of the things that one of my bosses at the
time used to love doing. Wait don't you like how Bill says that? I was on Maui not in

(52:02):
Maui. On. I love it. On. It's an island. You're on an island. Keep going island boy.
You're in Maui. That's true. I know that just sounds
dirty. No I like it on Maui. I've just noticed
recently. Okay I'm sorry. I want to be on Maui too. Go on. Innie Hoosie.
One of my bosses one of the things that he loved doing
the most was greeting all the guests that were like fresh off

(52:26):
the plane. Because his whole thing with it was that you're on an island
you're not there for just a couple of days. You're there for a while. Yeah. He would play the
game that when he would see them the first time and he would say hello good morning
good afternoon whatever it is. People wouldn't look at him and they wouldn't respond to
him. It was just like oh you're talking to me. Right?
But then by like day four he would wear them down. And then like they would become different

(52:50):
people. It was just kind of interesting to see like you know people actually kind of decompress
from their protective mainland status or whatever.
And actually just kind of relax and enjoy their time. I love that. And say hello.
See my toxic trained one of them. If you
say hi to me. Don't limit yourself to just one. I know just one of them. Other than being
so kind. No the funny thing is like I'm all angry and bitter on the outside.

(53:14):
And angry and bitter on the outside. No but like if someone says
hi to me like if that was me and I'm getting off the plane they say hi. Like I'm like hi. I always
say like hi back. And like my spouse will be like you're not at work. You don't have to do that.
Oh no I always do. I can't turn it off. Getting on and
off a plane. I'll greet them before they greet me. I hold doors open
for people. Wait wait I got a question for you. Yeah.

(53:38):
Do you like see random trash on the ground and pick it up? No. No.
I'm a germaphobe. Yeah that's kind of dirty. Can't do that. At work yeah. I don't even let
my kid do it. I go no no no. Nope nope. Not our trash. We leave it.
Because at work there's sanitizer nearby. Or gloves. Or
I mean do you keep sanitizer in your purse? No but they're everywhere. Do you keep gloves
in your purse just in case? No. Ever need to perform CPR first aid?

(54:02):
I am not a medical responder and I don't know how to do CPR. You're not CPR certified?
No ma'am. Girl I'll certify you. Thank you. I'm not.
The TFTSI household can become CPR first aid
AED certified for adult and pediatrics.
I'm going to sing the song.
But Liz can teach you. I'm so excited. You know what the other song is ironically right?

(54:26):
What? Another one bites the dust. Oh that's funny. Yeah.
It's the same beats per minute. It is.
What's the beats per minute Bill? I don't recall what the beats per minute is for it.
Oh she knows. 100 to 120 beats per minute. Damn. Or compressions
per minute. Yeah definitely I'm not doing that out in public but I say hi to people.
But if you start to die. I'll hold your door open but if you go

(54:50):
down. You're staying down. Sorry.
You're not staying alive. Make sure you chew that steak well because there's
no Heimlich in your future. Oh my god but I do know how to Heimlich.
But I wasn't taught it in a class. But if you attempt to save
somebody and you succeed or fail and you're not
certified they can sue you. Yeah I'm not touching anyone. I will just

(55:14):
greet you good morning good evening and call it a day. Good afternoon. Yeah call it a day.
But no like even I'll be walking down the street and I was with my
boss at one point and someone yelled like how you ladies doing or like something like that
and I turned and smiled and she's like why are you looking? And I was like I was just being
polite. She's like you don't be polite to random people on the street.
It's hard to turn off. Like commenting out your looks like hey how you doing?

(55:40):
Thank you sir.
In my head I'm thinking go eat bricks and die but I'm glad. But did it boost your confidence? Like oh thank you.
No I was in full work mode. I was like oh thank you. Like been in my head
and just like mother fuck. Okay I have a follow up question to your trash question.
Totally like not hospi- well I guess kind of. Do you put your
shopping carts back? Yes. Of course. Okay. We're not monsters.

(56:04):
It was a question. I may hold a grudge but I'm not a monster.
Not a savage. Okay. You never just like put it on the curb.
So okay mom life. Okay I was about to say the only time
I will do that is again because I'm always with a toddler when I'm not at work.
And I put her in the car first because she's heavy and I'm weak and I can't
carry her back the whole way. So I put her in the car, buckle her, and I leave the door

(56:28):
open so I can keep an eye while I put the shopping cart back. If there are some places
where they want you to bring the cart up back to the front of the store and I can't
leave my kid that far alone. Then I'm like okay you brought this on yourself.
You didn't put cart returns in the parking lot. You're giving people jobs.
But at that point I'm like I can't leave my kid to go all the way to the front of the
store. And then I will leave it on the curb. There are sometimes I purposely

(56:52):
park if I know I'm going to be using a shopping cart near the
shopping cart return. Because I'm that lazy. Yes but I'm
always scared my car is going to get dinged. My car is so old I don't give two craps.
That's why the trick with it when you park near a cart return is you always park on the
uphill side. If it's like a sloped parking lot. Oh very true.
Gravity works. Gravity works. And the earth is round.

(57:16):
Sorry listeners if you didn't know that. Hey there's like 7% of people that will argue with you on that.
I know. Teal at tequila is one of them. 7%.
Yeah and growing. Sorry listeners. We're of the
93% of the individuals that believe that I can
don't want to stir up too much controversy but. Yeah I'm glad to be in the 93
batch. Me too. Me too. Maybe we just made it 93.1%.

(57:41):
Maybe. I think you're hopeful. Way too hopeful. You haven't worked with the public long enough.
Anyhoozy. Just kidding.
Phil do you have any fun news stories? We kind of got off on a tangent but. No actually
I was going to cap it here. Oh dang I love that. Oh my god
an official rap to season two. Oh my god it's an episodic rap.
It's a seasonal rap. It's the whole nine. At least

(58:05):
it's not a series rap. We're not giving up. Never. You're stuck with us listeners.
I'm just thinking like of a wrapping paper right now from our previous conversation before
recording.
It is a holiday season guys. It's true. So wrapping paper is
on the brain. It makes me sad to say we're done with the season.
Sad and yay we did it. Well and. Absolutely.

(58:29):
Well yay we did it but also really really excited for season
three. Yes. I am too. So you know like we were saying earlier we're going to
take a spot of a break. Little bit. Little bit. Not sure when we're going to be
back. Probably February. I think
we can say yes it's not going to be March again. No.
It won't be March but we're going to need to take a little bit of a break so we've got Christmas.

(58:53):
We've got New Years. We've got all of our life hassles. Sleep rest.
Someone's surgery coming up. Oh yeah for the listeners.
We don't know if Liz is going to actually be here for the start of season three. You
are. I might have to have surgery. You'll be on the phone. You'll just be loopy on drugs.
Nothing is scheduled yet. I am healthy. We just
need to fix a little bit of vertebrae issues. Well

(59:17):
for that recovery period I've already decided you're going to have a name change. So you're
going to go from. Gimp. Yes. You're going to go from
our resident deviant to our resident gimp. I love that. Yeah. And I just
might be on the couch in a neck brace. But I will still bring the funnies. Okay.
And be a deviant. I'm sure there's going to be stuff between now and then.
You're not going to forget. Agreed. Yeah. It's just going to change. Anywhoosie.

(59:41):
Thanks for listening. We love having the
support. We love having all of our listeners. Whether you're domestic or international.
Agreed. And while we are going to take a break we will be back in season
three which will be sometime at the beginning of 2024.
Woo. I know right. And until then thanks for listening. Bye.