Nasty Knickers

Welcome back to TFTSI! Back from break and ready with some fun stories. Join Bill, Liz Gwynn and Ms. B for Nasty Knickers... an episode that will take you on a ride through an advantageous "newly engaged" couple with unique dinner plans, a gym member who over exerts and pays the price in the filthiest way possible and really sleepy security guard experience that.

We appreciate you listening and your support. But we do ask for your help with three easy and free ways to help. Subscribe, comment and share with someone you think will enjoy the podcast. We don't sell ads, so support like this helps us grow and succeed. Thank you again for listening and we will be back again in about two weeks. #TFTSI #TalesFromTheServiceIndustry #ServiceIndustry #Hotel #Hotels #Retail #Travel #FrontDesk #Housekeeping #Security #bbq #podcast #Podcasts #Travel #Traveling #subscribe

Episode Transcript

(00:00):
I used to do drugs, now I don't. Now it's stuck in my head.

(00:11):
Alright, well welcome back to Tales from the Service Industry.
What an intro. I know, you know, can always count on Ms. B.
So back from break, how was everything? Yeah, welcome back guys, missed ya.
We're alive, we made it. We're alive. Did you make it through summer?
The kids are officially in school now. Yep.
I mean, I'm here, so I think I made it. I think you're... Emotionally?

(00:32):
So Ms. B, I think you're here physically. I don't think you're here mentally or emotionally.
Probably not, but I made it guys, I'm here.
You have like the back to school hangover.
Yeah, you know what's funny? I just have a hangover from working PM over the weekend.
That like, just takes it out of me for a bit.
Well it gets you out of your like routine, your sleep pattern is forked up. True.

(00:56):
You still have to like be a wife, a mom, do all the things. Yeah.
With no sleep. Yeah.
And then you have to deal with all the weekend guest bullsh**.
You have to deal with it in the moment and then you have to still deal with the aftermath.
And like actually fixing the problem.
I literally was texting you guys, I think you guys were all asleep.
Like on Saturday night, they were like, I have so much content.

(01:19):
Well, let's jump into it.
Okay, but just to let you know, like when all this stuff was going down,
I'm literally texting my boss at 1130 at night.
And the first thing she says, she's like, oh my God, you're going to have so much for the pod.
Oh my God. Thanks boss.
Did she listen? You're like, thanks for the support.
She doesn't listen, she just knows. Yeah.

(01:39):
Okay. No, no, no. Maybe she's a secret listener.
Send her some merch.
Love that. Not a bad idea.
Oh, I need a new sticker. What happened to the old one?
It's on the car that crashed. Oh.
We'll get you a new sticker. Thanks.
I was like, oh, my poor sticker. RIP to that car.

(02:01):
I know. My new car now does not have one.
Okay, sorry. Okay. So your PM weekend shifts.
So much happened that I was like, oh, I'm going to have to be referring back to my pass on.
It's like for sure. But they were novels.
Okay. So let's just start with Friday night.
Can confirm. I did just see like the phone and the pass on needed like three finger passes.

(02:21):
Ooh, and you're doing the power scroll. I am doing a power scroll.
Where at the top of the flick you stop, but the screen keeps going.
It keeps going. I'm not going to say like everything had happened
in read through the whole thing, but I'm going to just tell you some of the things that like
stuck out to me. So Friday, it was going to be a tough day because we're okay busy, but
we're really behind in revenue. And I think that's like industry wide in our

(02:46):
area right now. 100%.
So we're down. So we're cutting in labor in order to like make up for that. So I knew
my Friday night was going to be tough because it's only me and an agent and we're budgeted
for more than that. It's supposed to be someone on phones and an agent at the desk. And then
I like kind of float. So it's just me and an agent. So I'm like, all right, it's going
to be a fun Friday. I'm literally driving to work and my PM agent

(03:08):
calls me in tears saying can't work. Her grandpa literally just died. And I was like, oh, okay.
And we all knew this was going to happen because he's hasn't been doing well for like a couple
weeks and like there were times it was touch and go and we were all just kind of, we've
just been waiting for the call. So of course it happened on a Friday night when I'm alone
with her. So I was like, great, great. This is going to be a great night. It's going to
be great. And I'm just like, trying to psych myself up. I get there and I'm like, all right,

(03:32):
we're going to be fine. I wear my flats today. I'm in jeans. Get my power shoes on. Let's
go. And my supervisor, he stays with me for like an hour. So I'm like, okay, I appreciate
that. And as soon as he leaves, it's just on. So I had, and this isn't a lot, I understand,
but it's a lot for one person. We had a hundred arrivals left. That's still a lot, but it

(03:55):
was double because majority of them were this military group and I could have come and help.
I remember your systems. So a hundred left, but majority of them are doubles and each
person checks in. So it shows us it's one arrival, but it's two separate check-ins.
So you got to share with. Exactly. So I got murdered. Phones were not getting answered.

(04:21):
No, not at all. Not at all. As we know, Ms. B doesn't check her voicemail. So good luck.
But at one point I text my assistant front office manager and I was like, Hey, cause
she was literally getting ready to go to Mexico in the morning. I was like, hi, could you
come in just for a few hours? And she knows I would never say that. And all she texts
me back is you're alone, aren't you? I'm like, I am. She's like, I'm on my way. So

(04:45):
she comes in, but she had a flight. So she can only stay for like, I think it was like
three or four hours, which was perfect. Something better than nothing. Exactly. But it helped.
And so she stayed on the desk. You have that one full body that is now going to use sick
time. So it's not going to hit that line. So I like that both of our brains went the
same way. We're mobbing the whole time. Just going, going, going right now. She would be

(05:08):
on a different GL. That's true. Hours are hours. No, we're trying to save at the bottom
line. Sorry. Just hit me. I know. Right. Okay. So we mobbed and mobbed and mobbed, but overall
the shift was going like pretty good. I was like delighting a lot of guests because we
weren't fully sold out. Delighting. Wow. Full service. Full service. And I closed out my

(05:31):
sweets and I only was selling standards because I was at this. This is why your revenue is
down. You're funny. Nobody buys sweets on weekends. In my area, my clientele, they're
looking for the cheapest thing and they're booking on hotels tonight. So you closed out
sweets to be booked at all. No, no, no. I just did it that night. I was like, tonight's

(05:53):
going to suck. I'm going to piss some people off. But like for same night booking, you
closed them off because I knew people are going to be pissed off all night. And I was
right. So over the potential complaints and you're like, ah, here's a sweet. Yeah. Oh,
so I had a strut. I was like, okay. Blueberries. No, there's no blueberries staying on the
weekends. They're all nothing berries. Excuse me. So nothing berries. I'm trying to like

(06:16):
surprise and delight because people are waiting in a really long line to check in almost all
night. I'm doing my best. I was feeling it out. I'm like, you know what? I'm so sorry.
Thank you so much for waiting. I'm going to upgrade to one of my junior sweets. And then
I'm like, oh my God, thank you. So like I was working it and one of the people that
was coming up, they come up and they were like the sweetest couple. The guy was wearing
like this cute button shirt with like skeleton on it. And it was holding like a beer. And

(06:39):
I was like, dude, I love your shirt. And they're like, oh, thanks. And the girl's like, oh
my God, you're so sweet. And she's like, yeah, we actually just got engaged yesterday. And
I'm like, oh my God, congratulations. And I'm like, oh, I'm totally going to like, wow,
this couple, I'm going to make their night. Like I was excited. This is the kind of stuff
I miss being on my desk. And you know, we're vibing. We were talking about all kinds of

(07:00):
stuff. Their last name was the name of like a department store for like young beach goers.
And when I saw their last name, I went Hollister. Do you get like a discount at the store? Oh
my God. They're related. Are they related? No, no relation. But it was such an odd name.
And so I will never forget it. But I was like, oh my God, you guys get a discount at the
store. You better hook me up. And they're like laughing. They're like, no relation.

(07:23):
And so great checking, great experience. And I'm like, you know what? I'm going to go ahead
and give you guys an upgrade. I'm going to upgrade you guys to one of my junior sweets
tonight. Congratulations. I hope you guys are. Oh my God. Thank you so much. They were
so sweet and grateful. I was feeling good. I was feeling happy and I gave them their
suite. They left and I continued with just being killed at the desk. And then a short

(07:44):
while later, I knew there was an and then a short while later, a few hours later, I
get a call and it's the girl, Miss Hollister. Yeah. And she's like, hi, I just wanted to
let you know we've been out of the room for a few hours. You know, we just really thrown
our bags down before, but whenever like actually getting settled in the room, it's like, I

(08:06):
went to go to the bathroom and there was a big poop in the toilet and we haven't used
the bathroom. And I'm like, oh my God, I am so sorry. Let me go ahead. Let me have housekeeping
come up and refresh the bathroom for you. Refresh the bathroom, make sure everything's
you know, clean properly. And they're like, no, it's fine. Like we already flushed it,
but we just wanted to let you know and see what she could do. And deep sea fishermen.

(08:32):
And as soon as I can hear those words, that little thing in my head goes off and I went,
no, now you're getting nothing. Oh my God. Are they not even engaged? That was my first
thought. As soon as somebody tells me that honest to God, I never believe you. How old
were they like ballpark? Probably like mid thirties. They know, they know the game. So
I'm obviously always skeptical. Where were they? Rewards members? No, none of these people

(08:52):
are on the weekends, man. Okay. We work in the hotel industry. We're always suspicious.
Yeah, we're just naturally suspicious by nature. So she says, oh, I just want to see what you
could do for us. And I was like, oh my gosh, well, thank you so much for telling me because
I definitely want to look into this. And what I would love to do is send somebody from housekeeping
up to just do a refresh to the room, make sure, you know, everything's cleaned properly
because you know, I want you guys to be in a room you're comfortable in. So she says

(09:15):
no. And I'm like, okay, well just let me know if you guys need anything else or if you change
your mind and want me to send someone up to refresh the room. And they're like, okay,
I'm getting up. I'm like, I got a bad feeling about this. And 20 minutes later I get a call
from my sister from standard. I was like, Hey, it's Hollister on the phone for you again.
I'm like, and I answer. I'm like, hi, how are you guys doing? Are you enjoying your sweet?

(09:36):
And she's like, yeah, we are. She's like, I just want to let you know, like a really
odd interaction we had with a staff member in the garage. And I'm like, what happened?
She's like, we were eating in our car because we didn't feel like taking it up to the room.
And like one of the, your staff like came up and was like asking us questions. Like,
are you guests here? How long are you going to be here? Can I see your room key? She's

(09:58):
like, he kept interrogating us and it was just really odd and uncomfortable. So we like
packed up our stuff and like went out to our room, but it was just really weird to be interrogating
a guest like that. And I was like, I'm so sorry. I'll definitely look into this further.
Do you know who it was who you spoke with or what he looked like? And they knew the
name and they gave me the name. And I'm like, the first thought in my head is like, that's
really weird. It was a maintenance engineer. He's the kind of maintenance engineer that's

(10:21):
pretty chill and postless. So for him to say something, I knew there was more to the story.
So I was like, Oh my gosh, thank you for letting me know. I will definitely look into this.
Thank you so much for bringing this to my attention. Still giving nothing. I'm like,
I don't trust you. Yeah. We're just kind of let you know and see if you can do anything
for us. Yeah. I forking hate that we in hospitality hate that. Don't don't do that. So then I

(10:45):
don't even have time to look into it further because I'm just getting hammered at the desk.
I didn't have a chance to talk to him because it just was constant line, line, line, line.
So then another hour or so later we get a call from the holisters again that say, you
know what, they just don't feel comfortable here anymore. And they're just going to check
out just because you know, the whole poop in the toilet thing. She's like, I've been
nauseous since and I just feel like I'm going to be sick. So nauseous that you ate in your

(11:08):
car. Yeah. Right. And I was like Del Taco in your stomach. Yeah. I'm like, you know
what, you guys can just go. We'll release you from the reservation. And I'm just trying
to get through the night. Like I'm just, you know what, just get out. You don't want to
be here. Go like I don't have cancellation. No, nothing. Just go. So I'm like, okay, I'm
really sorry that, you know, that we couldn't make your guys's engagement special and that

(11:29):
this happened, but I completely understand if you guys want to check out, I'll just go
ahead and release you of your charges. And the fiance in quotes came down. I checked
him out, gave him a zero balance bill. I'm like, yeah, I didn't charge you guys anything.
I hope you have a good rest of your night. He's like, oh, thank you. And he leaves. My
assistant product manager was still with me at this time and was like, you know, they
just use the room. I'm like, go check the room. A day rate. I was like, it's just not

(11:53):
worth it. I don't have the energy for this. Like I don't, I don't on another day, maybe,
but today I just, I don't have time for that. It's not a priority. It's not a priority,
but I did have security. Go check the room. They use the hell out of that room. They use
the showers, the towels are over the floor. The bed was all messed up. So, you know, they
had some fun. The room was utilized to the fullest and I was irked, but I was like,

(12:16):
whatever. And my team was all upset. They're like, you're not going to charge them. I'm
like, how does that benefit me? Cause they're just going to dispute it and it's going to
cause more problems. And I'm like, you know what? They're gone. I will eat the hundred
dollars. So at the very end of the night, I see the engineer finally. I'm like, Hey,
I'm so sorry. I didn't have a chance to ask you this earlier. Did you talk to like a couple
in the garage that was like eating or something and ask them like, if they were guests, he's

(12:39):
like, yeah. And I'm like, what happened? He's like, they were barbecuing in the garage.
I was wondering where the food came from. Barbecuing. I'm like, what? He's like, they
had a full on barbecue. They were like doing a tailgate out in the garage. Yeah. They didn't
go through a drive-through and they had a full barbecue. And he's like, they were like
out there making tacos, man, like gas or charcoal. They were making tacos. It was a decent grill.

(13:06):
And he's like, they were out there and he's like, the guy didn't have a shirt on. They're
like out there chilling. And I was like, what? He was treating it like his garage and the
backyard. He just wanted a backyard barbecue. What time of day was this? This is not late.
This had to be like maybe six. Oh my God. Still daylight. No shirt in the parking garage.
And he's like, yeah, he's like, it was the weirdest thing. I thought they were homeless

(13:28):
or something. But like you intentionally set up the barbecue and were like, let me take
my shirt off. Yeah. He thought about it. There was thought put into it. Yes. Like, babe, we
just got engaged. Let's go tail back in the parking structure of a hotel. Or maybe it's
like a super super manly thing. Like, I'm sorry, I just can't grill with a shirt on.
Like, it's already impressed your girl. It's like un-American to like barbecue with a shirt

(13:50):
on. That might've been his mindset. I don't know. Treating it like his backyard. Why are
you wearing a shirt? I'm still a loss for words, but literally the engineer was like,
it was the weirdest thing. So he's like, I had to say something. It's like an open flame
in the parking structure. It's also very much a safety hazard. Good for him. I wish he would
have told me because then I would have gone out there and been like, Hey, we don't tailgate
here. But he didn't. I had to ask him. And he's like, yeah, it was weird. I'm like, okay,

(14:14):
next time. Can you tell me? Yeah. He should have said something. Don't you love it when
like your associates will come to you and they'll be like, Hey boss. And they'll say
something completely innocuous that they make into a big deal. But then you got somebody
barbecuing in the parking garage. And it's like, whatever. Just another day. I mean,
what do you want? I told them to put out the barbecue. Like that's all they do. Didn't

(14:35):
even come up. I had to ask. And I'm like, yeah, that's, that's a no. But that's a quick
pop up to the front desk. Hey, Ms. B. I just want to let you know there's a grill. I just
did this. Yeah. Something. Phone call, a text. We text all the time. A simple, like, can
you verify last name and room number? Literally. Minimally. Cause then that'll make me go why

(14:57):
we can have the conversation. Like, let me give you feeding questions. Like why, who,
where, how, when. Yeah. Oh, right now let's address it. I would have gone out there and
been like, what is going on out here? And she would have, she would have left the desk
abandoned and everything. She would have. I would have put it behind closed. Five minutes.
No, no. She would have been like, okay, engineer, you stay here. If anyone needs anything. Literally.

(15:22):
Mind stone crusted security hat goes on. Full horn comes out. I was about to say, and my
megaphone, my pink one. Tiny Tay Tay is watching the front desk for you. Literally. She's still
there. Tiny Tay Tay is there. And then next day I got a survey. So obviously it was as
low as it gets. The comments say checked in dot dot dot. Didn't stay as I got severely

(15:45):
ill and had to go to ER. So I got charged full for one hour. Made me feel like a prostitute,
but none of that's right. No, none of that is accurate. She left because there was poop
in the toilet. There was no mention of any hospital or ER. She couldn't finish her dinner
that her fiance made for her. You know, the engineer cut them off. Maybe the food wasn't

(16:07):
prepared properly. Oh my God. Maybe she got food poisoning and it was his fault. Not the
hotels. So I got charged full for one hour. It's like one, you weren't charged to you
were here like four or five hours. So I was so mad. I responded. Good afternoon, Ms. Hollister.
I hope this message finds you well. It was myself with the pleasure of checking you and

(16:29):
your fiance in yesterday and upgraded you free of charge to the junior suite and celebration
of your engagement. It's disheartening to read your survey as we did everything we could
to make your stay special. I sincerely apologize for the cleanliness issues you encountered,
which I understand led to your departure. Regarding the checkout process, I want to

(16:50):
clarify we did not charge you for the stay while your card may still show an authorization
since you checked in and used the card. We've sure no charges were made and the money was
released upon checkout. I informed your fiance of this during the checkout process and handed
him a zero balance copy of his receipt. Although the room was fully utilized, we waived it
and any charges as a gesture of our goodwill due to the experience you had. I'm truly sorry

(17:14):
we didn't meet your expectations, especially on such a significant occasion. If there's
anything you'd like to share or any lingering questions you may have, please feel free to
reach out directly. We're here to assist you with anything you need. You didn't throw the
barbecue in there. I didn't. I didn't. I would have thrown the barbecue. You left it on the

(17:36):
table. I would have been petty. Would you? Well, keep in mind, I would have waited for
them to rebuttal and then I would have been petty. Our brand also reads these, so I was
trying to keep it. But do you like inconspicuously bring up like the interaction you had with
the team member, but they were also telling you to put out your fire? It just didn't come

(17:56):
up. I didn't feel a spot for it. But do you guys think she responded? Oh my God, she did.
Of course. Yes, she responded and she pretended to be somebody else. What? Hello, miss. Hello,
Miss B. I am Mr. Hollister's mom. What? And was the one who rated. I am sorry if I made
it seem you or your hotel were anything less than great. You and your staff handled everything

(18:17):
wonderfully up to and including the toilet surprise. I had them help type so their sense
of humor tends to take over. I personally would give you more stars. It isn't your
fault she got sick and left shortly after. I want to thank you for being so accommodating
and fixing issues very quickly. And thank you for not charging the room. I would dispute

(18:37):
that survey because yeah, because the response says that she was not the one that actually
stayed. But I've done it before and they said, oh, but they were doing it on their behalf
and they kept the survey. But she also said that she would give you higher stars that
their sense of humor. So I'll try. I'll try. The worst you're going to get is a rejection.
I always get rejected. But yeah, so that was fun. Wow. And that like made me lose like

(19:02):
my faith in humanity because I just was like, really you do nice things. No, no, no, no,
no, no, no, no. Did you have any faith in humanity? Okay, fair. It's like you have left.
So the one percent. I know you've got a number two story for follow up, but I do look at
that on the theme. Yeah, but I'm going to interject real quick. So I was on Reddit this

(19:25):
afternoon and I was on the hotel page and somebody posted a photo from their work session
that they probably shouldn't have posted. The guest sent a text to ask for an upgrade.
Apparently they didn't get the upgrade and they sent a follow up question asking the
following question. I would like to ask why none of our rooms plural were upgraded to

(19:48):
suites. What the entitlement the associate response though, I frickin died. Hello, sir.
We have nine suites in the hotel and currently 32 blueberries, 30 blackberries and eight
acai berries. We apologize, but we don't have the availability of suites during your stay.
There are more important people that got the upgrade. The responses from like the people

(20:11):
on the thread were so great. You could tell every single person that worked in hotels
was like, yeah, of course, every single blueberry, raspberry, blackberry, strawberry, whatever
they all flamed this person so hard. Yeah. The O P or the person who responded the O
P all the berries, Reddit terms, you know, just forum terms. All the berries were just

(20:38):
flaming them. And what was best was that every single response by a berry all had negative
karma. Everybody was downvoting their comments. It's so true though. I mean, honestly, we
have such a limited availability to begin with a lot of it is for retail sale. Who knows
what VIPs that aren't even a berry in any sort of capacity that have to be entitled

(21:01):
to that room for whatever contracted rates or know somebody like sure. Like I'm sorry.
You're not always going to get a sweet. That drives me nuts. Well, and like, let's think
of this in math terms. Sorry, Ms. B. Oh no, no commas. But how many rewards members do

(21:22):
you think this brand has? How many millions, millions and how many like, let's narrow down.
How many hotels does that brand have 9,000 as of yesterday, then let's, let's go even
further. How many sweets on average does a hotel have? So yeah, you're going to have

(21:42):
rewards members that are disappointed. Yeah. Well, and that was one of the common threads
with a lot of the hotel employees that were making responses. You know, how can I upgrade
X number of berries per day when I have five sweets in the entire hotel that are still
available for purchase? Yeah, they could be sold out. We could literally have no upgrades
available because days we sell them out, but people are paying top dollars for those. Yeah,

(22:06):
but I booked them. I used to work at an extended stay property and all the time you would get
people that would buy the smallest room and then they pitch the biggest fit. They want
the two bedroom suite and I'm here for 27 days. You're telling me it's not, it's like,
how, how, how in your mind does it make sense that you can buy the least expensive room

(22:29):
and then expect and demand an upgrade to the largest room for a stay that long. If you
are really, really wanting that room type, pay for it. It's funny. That's, that's one
of the common comments that was on that thread was hotel worker saying, if you are heart
set on a suite, then book it. And there were a lot of berries that were like, I shouldn't

(22:52):
have to. The hotel owes me do how much money I spend. There was a lot of that. But there
are another a hundred thousand people that spend the same amount as more. So how are
we supposed to fit that many people in a hotel with let's even say 20 sweeps? It's physically
not possible. Let's just do some math here. I mean, like, let's just do some math where

(23:15):
I'm at. It's not uncommon that you'll have 50, 70 rewards members in the hotel in a single
night. So, you know, I don't, I don't have that many rooms. Mine's all the business traveler,
like convention hotel Monday through Friday. It is all elite members and all really high
tiers. But I love BT because they really don't care about the upgrade. BT is business travel

(23:39):
for our listeners, business travel. Most of them don't. Yeah. But that loud, small percentage
do. Sure. And there's this couple that are not only like highest tiers as you get, they
stay at our hotel all the time because we're those ones you treat, right? Of course. Yes.
But they book a regular and demand not only a specific suite every time, a specific room.

(24:00):
Yeah. Like Mr. E. And yeah, she comes in and says, why aren't I in a room 1101? Why aren't
they? Because other people book it. And she gets her complimentary upgrade the day of
based upon availability for that particular suite she wants. There are three in the hotel.
Okay. And it is one of our most popular because it is the only suite with an outdoor balcony.
So people book that shit. Is it sold that way? Yeah, it's sold that way. It's sold that

(24:22):
way. There's a premium rate for it. That room type, there's only one available. Three. There
are exactly three of this one room type and people book it. It's up high. Well, there's
a balcony. You oversee the whole downtown area. For your specific hotel, I'd be like,
Ooh, that room looks nice. Let me book it. But no, they go, why aren't I in 1101? We
go, well, you're entitled to a somebody upgrade based upon availability of paid full price

(24:45):
for it. And also you're staying with us for two weeks. I have that room reserved for a
wedding party coming in this weekend. And they're like, well, move them. It's like,
no, I don't know. That was always me going above and beyond though. If you already know
that they're top spenders, especially if it's BT where they're bringing in a lot of money
based off of the corporate rate plans and everything, I would be pulling their account

(25:07):
number every single day to see when they book. And then I would already have their preferences.
That is going so above and beyond. It's also creating a monster. It does and it doesn't
because- No, monster. It depends on who it is. I used to have my top people and what
I would be able to do is be like, Hey, I see you're coming in in about two and a half months.
I'm just letting you know your preferred rooms probably not going to be available. Do you

(25:29):
have a backup? And then I'd create a list of all of their backup rooms that would be
appropriate. You guys must've been really well staffed. That sounds like a full-time
job. Yeah. That was. My desk agents are stretched a lot thinner than that. Well, you're behind
budget and you're creating labor. Yeah. It's me and an agent. It's just a way of getting
ahead of it. Just you. Just me. I would rather have my headache today than at arrival when

(25:52):
this top person is screaming at me and my poor agent. We just have the conversations
with those people and say, look, you know, we give you what we have, you know, when we
have it, but you have to understand if you don't book it, this is what you get. And we
have the luxury that our hotel is the only full service of our brand in your area near
the area. So we say, okay, if you want, you can go to the ex neighbor select service brand

(26:15):
10 minutes away, not in downtown, or you can go to the select service across the street.
That's the other brand. They don't want it. And they go, no, like, cause we're the only
full service hotel aside from a crappy fly by night hotel with no accountability. I mean,
it's actually a great hotel. We can go say hi to our old colleague there. I know we had
a guest come in this weekend. It was like, yeah, we please tell me they had a bad experience

(26:39):
and came to your hotel. Oh, it happens. No, no, no. It happens all the time, all the time.
Love that. This hotel is historic and it holds a lot of yearly events. They have like, there's
not a branded hotel. They're non branded, which means they're not held to any standards,
which means they are at the mercy of the owners to do whatever they need to get done. GM's
don't last there because the owners don't want to put any money into it. It's historic.

(27:04):
It's rotting from the inside out. It has smell issues, plumbing issues. And this guest said
they checked in the bathrooms were filthy. They're like, it smelled like a sewer. We
went to ask to change rooms because it smelled and they said, well, pretty much the hotel
whole hotel smells like that. And they were like, you know, this is not the experience
we thought we were going to get because they're like, it's supposed to be like a four star
hotel and they came to our hotel and they're like, yeah, this is better. We're like, we

(27:25):
know we have a brand backing up. It's privately owned so you can just slap a rating on the
wall and call it a day. And they are historic. They don't need to keep anything up. They
just can't mess much up and they stay historic. Yeah. And by the way, that hotel used to be
Forbes. It has not been for years. It's just gone older. No upgrades, no maintenance. Yeah,

(27:45):
that's all the time. Sorry. I'm not saying you need a full remodel. Like you can keep
the integrity of the hotel, but like you, you need to keep up with maintenance. They
don't. And just regular here painting and nice furniture and like that's a thing. The
whole vibe is historic. So it's all like, you can be historic and so be beautiful and
not like run down with maintenance issues. It is pretty, but if you go to the rooms,

(28:10):
everything's falling apart. Public areas. I was going to say every Christmas I always
walk through the public areas. Okay. Sorry. We got on a wild tangent. Yeah. So it's tangent
all the way around to Liz's. So we heard you had a shitty day. Yeah, I might've had a shitty
day recently. It's pretty crappy. So granted all of this happened as I was arriving to

(28:36):
work. So it took me a full day, a full 24 hours to understand the extent of this experience.
Okay. So like I'm driving to work. We're off site parking. I'm literally waiting for the
shuttle to come. My opener just sends me a quick text. Hey, I'm not feeling well. I'm
so sorry. I'm leaving work. There's coverage though. Like the next person had come in.

(28:58):
So I'm walking to work. I'm walking across the valet circle. Like name tags not on. Purse
is still on. Sunglasses are still on. And I see a fairly new director of housekeeping
and we're still like getting to know each other a little bit. We're still feeling it
out. And he goes, Oh my gosh, so much shit in the locker room. The employee locker room

(29:19):
or the public one? The public one. Cause they have a spa. So we have a spa. And like the
members have access to it. So in my mind I'm like, Oh, that sounds shitty. Not my problem.
Did you see this? No, it was in the men's locker room. So then I'm like, cool. Can't
wait to hear that story. Guess I'm not getting coffee. So I go about my morning, like checking

(29:42):
in, printing out the boat schedule for the day, like assigning breaks, assigning rentals.
And then I go to stand up and on my way to stand up, I see the housekeeping director
again. And he goes, Oh, my AM housekeeper is upset because she had to go in and clean

(30:04):
the mess. Then he makes an off handed comment, like all over the machines. Hmm. What? In
the locker room? Exactly what I thought. And I said, wait, wait, time out, time out. Machines.
He goes, yeah, in the fitness center. And my heart just dropped. I'm like, wait, wait,
wait, wait, wait, wait, wait. It was in the fitness center and I've been at work for an

(30:26):
hour. And this is the first time hearing of it. Well, they had already technically told
you, but, but I was like, you said locker room. So I passed you along to the person
I thought was right. And I'm like, you're all dismissive. Like, oh yeah, that's somebody
else's problem. Have fun. So I'm like, wait, wait, wait, wait, wait. Machines. What machine

(30:52):
is in the locker room? And then he goes, Oh no, like five of them. I go, there was literal
poop on five of my machines. Mind you, this fitness center is a year old. This is Bill.
Your hand is raised. Sorry. I have to interject. This is not your treadmill pooper from a previous
episode. Is it? No, this is new. This is fresh. No, no, no. I don't, I don't mean the, the

(31:16):
same product. I mean, the same person. Yes. He found you. Not the same person. Okay. I
don't know if I feel better or worse about that. I know that treadmill story was from
a previous property. So I'm saying he found you here. So that just follows me. I have
to stand, stand up thinking like, what the actual fork? Like I feel so bad for my staff.

(31:38):
Like I need to go away. Come to find out. That's why my opener left. Cause he was helping
clean up the poop off of the machines. And he like got sick to his stomach. So you can't
like fault him for it, but he didn't tell you. No, it was a text. It was just, Hey,
I need to go. I don't feel good. And like this specific opener for new hire orientation,

(32:01):
we take the group on a boat for like 20 minutes. He's the driver. So I'm figuring out like
new hire orientation. I can't do it at nine. Can we do it at 10 when I have more coverage?
Like my opener called out, like there's so much happening. Yeah. You're already rescheduling
in your brain. And so then I like happened to see the housekeeper. I'm like, send it
Rita, fill me in. What happened? And she is like, Oh my gosh, Ms. Liz. Like I cannot believe

(32:29):
I had to do that. Like it's disgusting. I'm like, okay, one, like you're a housekeeper.
Like few and far between. I have to deal with that. But like, if you need backup call for
backup. If you need, sorry, is it housekeeping at your hotel or is it security? I would think
of housekeeping. Both. We don't even have security. No, I guess I don't have an SOP

(32:52):
for poop on the treadmill. Now you need one. Who pooped? It was a member. Just pooped on
multiple machines. No, it was like strength machines that he like had to sit on. Over
and over again. And I'm like, what you doing? Leg curls and like, you're just working out
so hard. Then, okay. So the whole day goes on and I'm like apologizing to the housekeeper

(33:15):
saying like, I'm so sorry, but like, thank you. Thank you for cleaning it up and just
trying to figure it out and go throughout the day. So come to find out there were like
five machines that like you could literally see poop on. Did they shut down the fitness
center? That was my question. Yeah. They should have. And we have since coached them on it.
Even SOP too. No, if you, I'm in the middle of writing one. If you see that you need to

(33:39):
immediately just like evacuate. Like they did. Sorry. They evacuated something. Immediately
just close the facility, call security, call housekeeping. And like there's always a manager
on duty opening the house. Yeah. Like call them. Shut it down until there's an action
plan. So yeah, there was like five machines that were tainted. And then the gentleman

(34:01):
went into the locker room and undressed left his clothing just sitting on the bench and
like took a shower to clean himself off. Well fair. Okay. But this person get in trouble.
But like literal poopy pants on a bench in the open. So then you have all the guys in
the locker room causing a ruckus and like the locker room attendant is now involved

(34:25):
and like having to deal with it as the housekeeper and the rec attendant are cleaning the shit
from the machines in the fitness center. All hell breaks loose. So like everything else
that broke loose. Yeah, he definitely broke loose. So I think the member eventually leaves
in like all of this transpired at the time I'm having the interaction with the director
of housekeeping walking in telling me there's shit in the locker room. An hour prior. And

(34:49):
come to find out 20 minutes ago it was in the fitness center and I had no idea. Well
technically it was in the locker room. Technically it was. It carried. He wasn't wrong. At the
time that might have been the only information he had. He said he was fairly new. Fairly
new. So then our managing director, our big boss, boss, boss catches wind of it. She's

(35:09):
like who is he? So she figures out what's going on and she's like who's the member?
We need to call them. We need to figure out what was going on. Like do we charge him?
It's like my boss has to call him. And then I like hear about the conversation and she's
just like hi Mr. Jones. How you doing today? Are you feeling better? I heard like you worked

(35:32):
out this morning. I heard there was a small incident. Are you okay? And he basically is
like oh yeah I just had an accident. Okay well you know in the future if this happens
like just let us know. The man walked through and like didn't tell anyone. We just like
figured it out because the poopy pants were in front of his locker which is nameplated.

(35:56):
Rookie. Yeah don't put your evidence in front of your locker. But he just left them. It's
like somebody else's problem. I think the poopy pants he took with him. But while he
was in the shower, director of housekeeping went in the locker room and saw it like took
photos of everything. To like have record of it. Did they charge him? No I think we
just brought to light like here's what you should have done in this situation and if

(36:19):
it happens again just let us know. But I don't exactly know what his response was. So the
next day. Did it hit the fan again? No no no. I come into work normal time and my opener,
mind you he's been with the department with the company for 22 years. Talk about length

(36:40):
of service. Is this the same one that went away because he was sick? Same one. And he
walks in. If he sees like my light on he always comes and says hello in the morning we do
a little download. Like it's our little one on one. It's like one of my favorite times
of the day. And he goes hey Liz good morning. And I'm like bro like take a load off. Why

(37:01):
didn't you tell me? Literally. Just not in my seat. Or in my office please. And I ask
him like what happened? So all of these details I just shared with you the majority of the
of them are from him. And he's like I'm so sorry. I am not one to do that. Like you know
me. We've known each other for three and a half years at this point. He is not one to

(37:26):
do this. He rarely calls out. He's very reliable to get there Monday through Friday at 530
in the morning. And come to find out he's like Liz when I was cleaning up like some
of it got on my jacket or pants. I can't remember. And he's like in that moment he's like I have
three children. I can deal with it all. But that's different when I'm dealing with my

(37:47):
kids. Yeah. Versus a grown ass man. That is a client that like you need to interact with
on a regular basis and give excellent service to. And be eye to eye with. Be eye to eye.
Like hey Mr. Jones how you doing today? So awkward. I don't think the member's been

(38:08):
back. This has been a week. I wouldn't. No. Yeah. How would any logical human handle that
situation? I think shame is appropriate. I'd move. Change careers. But literally this rec
attendant is like I'm so sorry. Like I had to go. Like I had to go. I had to go home.
I had to shower. I had to wash my clothes. I think he took him to the dry cleaner. He

(38:30):
didn't even actually like physically wash them in his own washer and dryer. I don't
blame him. And I said look this is one in a million circumstance. I'm not going to hold
this against you. You cleaned it up. You asked housekeeping for help. And then you dipped.
Okay. Next time you tell me. Well he technically did. No he didn't say there's shit in the

(38:53):
gym. See I would have been like. I would have been like hey boss. I know you're on your
way to work but can I give you a call right now? Like something. Yeah. I have said that
now after a few days. I let him like calm down. Get over it. And then we did a reset
and was like hey thank you again. In the future if someone shits on a machine. On five machines.

(39:16):
This is what you should do. Close down the facility. Call housekeeping. Call security.
Call me. And then we'll figure it out. I'm not even asking you to clean it. No they should
be. Just notify. If those steps were taken he wouldn't have had shit on his jacket and
had to go home. Did he agree and he's like okay. Yeah of course. He took the feedback
very very well. But it's good that I waited a couple days because he can be a little sensitive.

(39:40):
Okay. Okay so I have a question for you guys. So I said it's been about a week. We haven't
seen this member. If this were you how long would you wait. To kill yourself. Until. Trigger
warning. Sorry. For our listeners. Sorry. If you were to go back. Say you're not going
to do any harm to yourself. You're not going to quit. You're not going to quit your membership.

(40:06):
Those options are not on the table. Maybe. And you are. Go f myself. Eventually going
to go back to this gym and workout. How long would it take for you to. Years. Years. When
there's a whole new staff. Years. Well I was going to say most of your team is seasonal.
All the members that you interacted with have been dead by now. Yeah. How long Gwen? How

(40:27):
long? Three to six weeks. Fair. Wait for everything to settle down first and then hopefully creep
in when no one's. Maybe change the time. Exactly. Yeah. Shift the time that I would come in.
This was 8 a.m. Maybe switch to 11. Different people around. Bring extra clothes and a bag.
I would cancel my credit cards. Change my identity. So they can charge your credit card for your

(40:51):
identity. Change your identity. Yeah. Yeah. Okay. Flight. Flight or flight. Flight or
flight. Yeah. That's my defense mechanism. Okay. Bill. At least a month. I know Gwen
said like three to six weeks. I would say four to six. Four to eight. Okay. Yeah. Okay.
Okay. I'll keep you guys updated. So we don't know when he's going to be back. It's only

(41:12):
been a week. He has not been back. This is still fresh. This is still fresh. Have we
tried to charge the card yet for his new. He's changed his identity. He's never coming back.
But my original story from the poop on the treadmill, he was back the next day. My old
story. Yeah. I remember that. Like nothing happened. Like nothing happened. No shame.

(41:33):
Well, okay. How frequent was he before this craptastic incident? Three to five days a
week. Okay. Oh, and he's been a week with nothing. So you can. It's important information. You
probably gather. He's a little embarrassed. Do we know he's alive? My boss talked to him
that afternoon. Like not even, I don't even think it was the afternoon. But maybe it was
before lunch. I don't know how she ate lunch after that. But the shame, the poor man. Wait.

(41:59):
So what were we betting on? How long until he visits the gym again? Okay. My guess is
never. I stick with it. Okay. Gwen, how long do you think it's going to take? You said
three to five days a week he comes in regular three weeks, three weeks. He wasn't regular
that day. Three weeks. And I think it will be a random day that he doesn't usually come

(42:20):
in and I think it'll be a different time. Okay. Like he's more of a weekday. We'll see
him on a Sunday. Yeah. Okay. If he's a morning guy, it'll be like brunch time. Clearly he's
a morning guy. He was that day. You never know. Okay, Bill, how long do you think? All
right. Well, I didn't know he was a three to five day a week guy. So I'm going to still
say it's going to be a fairly long time for him. I'm thinking three weeks. So two more

(42:45):
weeks. I'm going to take the under. Really? I think I will see him by the time of our
next episode. Okay. All right. Like at the time of our next recording. So for our listeners,
just our next episode. So I'll keep you guys updated. Not necessarily. I got to episode
in the chambers. Oh, okay. Well, as of our next recording, fair. Let you behind the curtain

(43:05):
a little bit. It is August 20th. If we want to tell our listeners that. They'll just see
how long it takes for us to record and actually publish something. Okay. Okay. Listeners,
we've been on a break. We have some stuff in the bank. Don't hate us. At least we're
releasing episodes. So you're welcome. And I'm sorry. In the comments, and I believe
on some platforms we can poll. How long do you think before Mr. Jones goes back to his

(43:30):
normal gym routine? So as of this recording, it is just returned. It has been a week or
how long would you wait to go back? Yeah. Give us your guests. Let us know what you
think. Have you ever been in this situation? I got highly doubted. I went kind of crappy.
You know what? I don't think anyone would admit it. Thank you. No one's going to admit

(43:51):
it. Honest to God, if it was me in that situation, I would cancel my membership. Seriously. I
would never go back. But it's not contracted, right? Okay. But no, it's not contracted,
but your initiation fee to get into this is anywhere from $25,000 to $35,000. But if you
have that, you don't care. At this time. So say he joined 30 years ago, which could be

(44:12):
possible. His initiation, his investment might've been 10, 15. He's gotten his money's worth
then. Yeah. Plus dues every month. Who knows? So maybe he will quit and join YMCA, a Planned
Business, a Lifetime. 24 hours. I don't know. Maybe he'll take up golf, join a country club.
Who knows? Maybe he's just going to stop working out. He quit. It's true. All right. Ms. B,

(44:37):
you had another one locked. I do. So I'm picking my favorite stories because believe it or
not, I have a much more than this without looking too closely. I want you guys to see
how long my pass on was. You wrote this. Oh, I wrote this. Yes. No shock. Not shocking.
This is story after story after story. Okay. We're at six slow scrolls. So I was not incorrect.

(44:59):
All different incidences. But I was not incorrect in my three really long scrolls. No, no, no.
You were good. Thank you. Why don't we do this? Why don't we do one, maybe two more
and then wrap this up and save some of those for the next time? Oh, I will. Okay. I think
I'm going to give you one good one more. All right, let's go. So it has been a long weekend.

(45:19):
That story I shared with you earlier, that was my Friday. So then Saturday I brought
in an agent. So it was still hella busy, but at least I had somebody else. I was on desk
all day and all night and we just mob, mob, mob getting through it. So 10 30 rolls around
and I'm at the desk still. My other agents there were sitting there working and then
all of a sudden we start hearing yelling and there's a guy that's like kind of coming into

(45:41):
the lobby, but he's like staring outside of the lobby doors. Sit, stay, sit. And we're
like staring at him. We're like, what the heck? And so I'm like tilting my head. I'm looking
to see what I'm like, oh, there's a dog there. So he's yelling at a dog. Okay. That's weird.
And he keeps yelling. And then so he starts to come in the lobby, but then the dog would
follow him and come into the lobby. So then he'd go out and make the dog go out, sit,

(46:02):
stay, repeat this over and over again. And we're like, oh my God. And I'm like this guy,
I'm gonna have to kick him out. So he eventually comes in and the dog, I guess stays outside.
I think someone was petting him or something, trying to get it to like stay outside. So
the guy comes up and he's like swaggering in. He is wearing a black beanie. He's wearing
this black shirt that has dollar bills all over it. And I'm like, oh wow. Okay. And he
comes to my desk agent, he goes up to her and he goes, radio. Excuse me? Radio. And

(46:28):
she's like, how can I help you? Radio. And she's like, sir, how can I help you? And he's
like, I'm security. I need the radio. And she's like, what? And he's like, I am with
names of security company. I need the radio please. Is this, sorry, is this front desk
agent like seasoned? She is bless your heart. And she's like, we remember her. She, she's

(46:54):
the sweetest. She's the sweetest human. I feel like she's almost a year now. Like she's
fairly seasoned. Like I don't have newbies. Okay. And she's trying to register what's
happening and she's staring at him. She looks at me and I'm staring just in confusion. And
guys, I'm not proud of this. I glitched. Uh-oh. Like here's a radio. No, I just stood there

(47:14):
frozen in like confusion. Like what's happening right now? And so she slowly turns, picks
up the radio, looks at me again for approval. Like what do I do? And I'm just staring still
the look on my face, like just letting it happen. Basically I glitched and she slowly

(47:35):
ends the radio to him. There's walking off and as he's leaving, does he know who he's
calling? After he's leaving, I go, what the just happened? And she's like, I think that's
our security guard tonight. And I'm like, no, it's not like we're, we're doomed. We're
doomed. Cause the whole, even when he walked in the whole lobby smelled of weed, there

(47:55):
is a dog sitting outside the door, by the way, unleashed a no collar. It was like some
kind of pit bull. We don't know if it's his dog or maybe, maybe it's a random dog. It's
not a stay. No, somebody else was playing with it. No, it did not stay. It was young,
but still big pit bull, a knotly ish, no collar. He's in his money shirt and I saw the beanie

(48:18):
as he was leaving and it just says security and the beanie. Oh, he's in uniform. Not security.
And my brain didn't start to work until he was walking away. Like I, I'm not proud of
this. I'm sure there's probably video footage of me just like, cause your brain just stops,
your mind is going, Oh fork. I glitched hard. And then as he's leaving, then the wheels

(48:43):
start turning again. I'm like, what the hell? And then I'm like, I need to call a security
company. Like it's a third party vendor. And I'm like, what's the name of the security
company? Like they're new. They just started maybe two, three weeks ago. But then you're
like, I think I'm secondhand high right now. Literally. I think it was all the weed smell.
Did you fly it? I basically did. Yes. Fond and fond. Yes. So I pick up my phone. I'm like

(49:09):
panicking a little, I'm like, Oh my God, this guy's out there representing us in the freaking
parking lot. At least turn your shirt inside out. And he has my radio. Those are expensive.
But that's my first thought. I don't, mine is he is out there representing us right now. So I
flip into action and I text my boss and I was like, Hey, what's the name of the security company we

(49:33):
use? Like this is brand new. Like I've never, I don't have a contact info for them. I've been
out of the loop for all the security situations decisions. I'm like, who do we use? Cause he
wasn't wearing a uniform. I don't know. She doesn't answer. So I'm like, I'm going to call my chief.
So I call and I wake him up and I hello. And I'm like, chief, what security company do we use?
And he tells me and I'm like, okay. I'm like, do you have a contact info? Like who do I call?

(49:56):
If there's an issue, he's like, what's going on? And I like briefly explained, he's like,
Oh my God. And I'm like, yeah, I need someone to call. And he's like, I'll text you the supervisor's
number. I'm like, okay, great. I said, there are no way for the supervisor's number. Sends it to me.
I call it. Doesn't answer voicemail. I call it like four times, never answers. And now I'm like,
okay, at least I know the company's name. So I Google the company and I type in the company

(50:17):
and I find a phone number, hit it. And I'm like, please work. You know, like, please not this,
not be an office number. And it does. And it goes to a dispatch. And I was like, all right, sir,
this is what's going on and explained him what's going on. Explain him who I am, what hotel I work
for him. Like I need you, cause I already tried calling supervisor to get rid of this guy. I'd
rather not have any security than this. What I said, I was like, if you want to send a new guard,

(50:43):
that's great. But he needs to go and he needs to go now. He's like, okay, okay. Well, we'll call
him. We'll do it like, great. Is somebody going to call me and follow up? Yeah. How late can
someone call you? I was like, look, I'm out of here in an hour, but you can call me at any time.
And so to give listeners, like also some background, your general manager is out of town,

(51:03):
right? She got home the day prior. She wasn't okay. She's still checked out. Let's be real.
And she ain't taking the call at 11 PM. But that's why I didn't call her. Yeah. I texted
cause I'm like, if you're awake, can you tell me the name of the security company? So then I get
off the phone with them and I'm like, I'm standing there for a second regrouping. And I'm like,
who knows when they're going to get rid of this guy? I need to get rid of him now. Like I can't

(51:26):
have him out there representing us. So I'm like, okay, I have our onsite security and then the
overnight guy that kind of just like, you know, stands there all the time. A really buff bellman.
I wouldn't say that. Intimidating? One of them. So basically, cause there was an overlap. My PM
security is bell and does some security. He's a young kid. And so has the confidence. Yes.

(51:48):
There you go. Yes. That's all I need at the end of my general manager calls him my bulldog. I need
the ego. Perfect. He's a little not so bright, very eager. Not so bright. You said that. I know
exactly what you said, but your demeanor was like, but he's so cute. He's sweet. So he leaves at like

(52:09):
11. No, he leaves at 1130. And then the overnight guy comes in at 1030. So there's a little bit of
an overlap. So I call them and I say, okay, guys, I don't know where you are. You need to meet in
the lobby now. You guys are having a moment. We are. I mean, it's me and Bill. When are we not
having a moment? Like laughing on the side. And so they like meet in the lobby. I'm like, okay,
this is what just happened. This is the deal. We need to remove this guy from property. So I'm like,

(52:33):
I need you guys to come with me and back me up because I'm not about to go get stabbed in the
parking lot. They're like fair and like hands go over and you give me a cheer. Go team. So we go
out there and I have my two pit bulls behind me and I look where he's supposed to be posted,
which is like right in front of the parking structure and he's not there. And my guys are
looking around and Jay is like, I think that's him. And he points and there's a car. No, no,

(52:55):
no. I need to know. Is Jay the young eager kid? Yeah. Okay. Love him. Jay is like, I think that's
him. And we look and in the 15 minute parking space backed in is a older crappy looking car
with all the doors open and a guy sleeping in the front seat. And we get closer and I look like,
that's him. Take a picture. Did you take a picture? Oh, I took a picture. Okay. Good.
And I was like, okay guys, game plan, game plan. And he's like, okay, we'll wake him up. We'll

(53:19):
tell him, you know, you gotta go all this and we're game planning. I mean, in this moment,
how far away from the car are you? We're like nearly in front of it. And we're like, where's
the dog? Great. Now we have to worry about a straight football running around. It's like,
it did look like a sweet dog, but still it's going to get hit by a car. So I'm going to happen. I was
like, you know what? Let's, let's worry about the human first. We will deal with that problem and
then we will find the dog. So we're walking over to the car and Jay is cracking up laughing because

(53:46):
he thinks the funniest thing ever. I envision like three adults like trying to sneak up on a car
very stealthily, but you're not stealth. No, we're not. We're like talking. Jay is laughing and the
guy's not waking up and we're like getting closer and closer. And we're still now we're just talking
at this point, right in front of him, not waking up. And I look over at my overnight security,
who's an older kid. I'm like, what do we do? And he's like, you know, we should probably take pictures,

(54:08):
but like doors open. How far away are you now? 60 right here. We're in front of the car range.
So we get closer. My security guy's like, yeah, we need to take pictures. Like nobody's going to
believe this. And then we're like, okay, we've got to wake his ass up. But I still am like,
but where's the dog? And he's like, look in the driver's seat, dogs chilling in the driver's seat.
I'm going to interject Gwen and Bill need to see the photo. I know. Okay. Okay. I'm sorry. I'm so

(54:31):
eager. I'm so eager on this story. I should have waited to tell you. I know. I'm so sorry.
I was supposed to fake it and act like I've never heard this before. And I was the deal. I just
couldn't. I'm really sorry guys. But so this is like, we're approaching all the doors are open
and this is what I see. Oh no, baby boy. And he's no at this point. I haven't seen the dog yet. I'm

(54:56):
just like, this guy is just, ow. Wait, can I see it one more time? Sorry. This is so good. So for
our listeners, this is like from the passenger door, which is wide open. You can see the back
rear passenger door also wide open and this dude is just snoozing and they get closer jaw open.

(55:18):
But security had on like security beat. He's on his jacket is on the roof. He had to get
comfortable. Do you see the money on his t-shirt? Oh, you will. But I wasn't there yet. I was taking
pictures and then I figured out where the dog was looking lovingly up at him. I need to see it again.
She's seen it multiple times. I didn't notice the jacket the first time. Yeah. Jackets on the,

(55:40):
so the dog, like chin is resting on the center console. This isn't the first time for the dog.
That's what I'm seeing. This is habit. Dog is comfy, like laid down, chin chilling, ears back,
relax. So anyways, the radio is on the dash. Did anybody retrieve the radio? Yeah, we got it.

(56:03):
That was the first thing we did. Radio is on the dash. He's ready. Property secured.
So we took the pictures that we needed to prove that, you know, he's sleeping on the job.
And then I was like, sir, nothing, sir. Nothing. Bob, what do I do? And he's like, I got this.
Yeah, you do the cop knock. Wake up, bro. Wake up. Time to get up. Like loud. And he's like,

(56:29):
you got to go. You're done. Go home. Yeah. What? What? And he's like, you're done. We've already
called the company. You're done. Okay. And then he's like, radio. And he comes on the radio. And
then we walk away. Did you physically see the vehicle drive away? Story's not done.
No, that was the previous story. Yeah, right. So we're walking away. I'm looking back, car's still

(56:53):
there. And I'm like, are we going to like stay around? Did we for him to leave in there? And
they're like, yeah, you go inside. We'll like keep an eye on him. Like, okay. So I go inside and again,
my girl's alone at the desk. So I'm like helping her. There's already a line and 11 o'clock at night.
And then the guy like shortly after wanders into the lobby and I'm like, security guy security.
Security wanders into the lobby. And yeah. And I'm like, sir, you're going to have to go outside.

(57:15):
If you have any questions, I'm happy to answer them, but you need to go outside. You can't come
back in here. Okay. And I'm like, did you have any questions? Like, was there like, why are you here?
Is it, oh, I don't have any questions. Like, okay, well then you're going to have to go. You can't
be here anymore. And he's like, okay, I just wanted to tell you that my supervisor is probably
going to call and all that. I'm like, okay, sounds good. But I hope for that. And so he leaves again

(57:37):
and I'm like, okay, cool. So go back to my thing. And maybe 30 minutes later, overnight security
comes in. I'm like, he's gone, right? He's like, yeah, but he came back again and overnight stopped
him. It was like, you can't be in here. She already told you. And he's like, who are you? Like, you
can't tell me what to do. I want to talk to your boss. He's like, you already talked to her and she
said you're out. So you're out. And he started like getting in his face and stuff. And the guy's

(58:01):
like, no, we're not doing this. Look, you're obviously tired and you get some rest. You need
to pack up and you need to go home. You're not welcome here anymore. We already told that to you.
He gets out his phone. He calls his supervisor who answers and, and he's telling me,
didn't answer your phone call. I don't know if it's the same one, but the supervisor he talked to
answered and he's on the phone in front of Bob. And he's like, they're kicking me out.

(58:25):
And he's like, my supervisor wants to talk to you. Bob is like, okay, takes the phone talking. He's
like, hello, who is this? And they named themselves in the company. He's like, okay, well, I just want
to let you know that we did catch your guy sleeping on the job among other things. We've asked him to
leave. We've already reported it to dispatch and they said they were going to tell him to leave
and they were going to send a new agent out. And the guy's like, oh, okay. Yeah. But can you just

(58:45):
give him another chance? He said he wasn't sleeping. Bob laughs and he's like, yeah, no, man,
we're not doing that. Boss lady said he's gone. He's gone. And we have pictures and videos of
him sleeping. So he's got to go. And he's like, they're like, oh, okay. But they like literally
asked to give him another chance. And as he hangs up, then the security going off at him, like,
you're always going to be a worker bee. And I'm sorry, your contract security, you're not a worker

(59:09):
bee too. They're all worker bees, but just going off at him. And Bob's just like, can you just go,
man, you're obviously tired. I'm not here to do this. You got to go. And then threatened him
somehow and said like, oh, you're not going to have a job tomorrow. You watch blah, blah, blah,
blah, blah. And pops like, that sounds great. Have a great day. And he's like, you need to go
because my boss, it looks like she's about to call the cops. Can you imagine the cops on your

(59:33):
security? Yeah. Especially when it's a canine unit. Unauthorized. But regardless, like this guy was
just no security. So you weren't going to have security regardless. They sent someone else.
They did. Yeah. So you before I was gone. Wait, wait, wait, wait, wait. You're keeping the company.
It takes a while to fire someone when you have a contract. You have a contract? Not when you have

(59:53):
a situation like that. We're going to cancel it at the end of the month. 30 day notice.
Again, not my decision, but we have like a 30 day trial period. Was this within the 30 days?
Yeah. Like they've been there like two weeks. That's horrible. Yeah. We haven't had this problem
before. So after this incident, my boss demanded a meeting. If it hasn't been absolutely like

(01:00:14):
impeccable and like 120%. Fine. Fine is not good enough when the situation happens. Third party
security companies are never that good. If you get someone to show up, that's half the battle.
Like I've worked with 20. I mean, even like for my property who has like security, even contract,
like something 5% of this happens, they're gone. That's crazy. They're not staying. But we would

(01:00:41):
have to like find someone to replace them. We're in progress. In progress. Yeah. You don't just dump
someone and then have nothing. Like you have to have a backup plan. I get like 10 security contract
proposal calls a week. But you can't just pick one and go with it. We have like all these approvals
processes and like your approvals and processes did such a great job vetting this company that
dollar bills. They all showed up. Sorry. Security. Security. Okay. I didn't say they did, but there

(01:01:09):
are processes in place. You can't just like don't show up and then we just don't have security for
weeks until we get approval. Like we basically be like, okay, that guy doesn't come back. You
send your best. And then basically on the backend, we're finding another company. What if that was
their best? Well, we've had them for a few weeks. Sounds like you guys just took the cheapest company.
I mean, I'm sure it was not the most expensive. Not your fault. I know that you just have to deal

(01:01:35):
with it. Yeah. Get what you get. And I literally was the first thing I told my boss and it was like,
we're firing this company, right? She's like, oh yeah, we are. There was no maybe it's just a process
to get them out and get a new one in. We're supposed to have a meeting with them today.
They didn't show up. They were scheduled for tomorrow. I know what's coming. And my boss,
she's going to rip them a new a-hole. By the way, we didn't just find some Joe Schmo like back office

(01:01:55):
security. This is a big nationwide company. Anyhoozy. You want to bring this home Bill?
You guys think it's time to wrap up? Well, between the Anyhoozy and the Yawns,
yeah. Let's wrap this up. So I can get home by midnight. Yeah. And it saves some stories for the
next time as well. Yep. I have plenty. Thank you for rejoining us after our break. We appreciate

(01:02:16):
you listening. You can find us anywhere. You find podcasts, Apple, Spotify. We are on YouTube.
Feel free to write us an email. Tell us about your stories at og3 at tftsi.com. That is og.
The number three. At tftsi.com. And then make sure to give us a follow on IG, TikTok. LinkedIn.

(01:02:39):
LinkedIn. And then check out our website at www.tftsi.com. Feel free to scroll all the
way down to the contact us. Drop us a line and let us know what you think and hit that submit button.
And make sure to rate, review, subscribe. And you have to vote on our poll. I was about to say. Yes.
And we got to vote on the poll. Vote on the poll to tell us how long it will be until Poopy Pants

(01:03:03):
revisits the fitness center. We will make sure to update you. And until then,
we will see you in about two weeks. Bye team. Bye. Bye.