Leapfrog CX Strategies
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX). In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality. Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results. The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack. Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next. Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency. Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Episodes
The Daves discuss the state of the headset world. Lots of types and considerations. Things you should know - from bluetooth to dect to over-the-ear to earbuds.
In this episode of TalkingPointz Chatz, Dave Michels and David Danto unpack a series of “sea changes” sweeping across tech and communications. They start by examining how AI engines are replacing traditional search tools, reshaping how users find information. The conversation shifts to LinkedIn’s emergence as the dominant professional social platform in the wake of Twitter’s decline. Most notably, they dive into the evolution of me...
In this episode, we talk about the AV channel and upcoming ISE conference. Featuring Dave Berlin, President & CEO at Visual Image Display; Eric Snider, Chief Technology Officer at CTI; and Danny Rogers, Vice President Global Accounts at AVI-SPL.
Dave and David chat about the channel with John Cognata of SoftTel amd William Rubio of Calltower.
Ever wonder what's in a monthly Insider report? The September 2024 report included this:
Hey Google, Tell Me About It: Google’s NotebookLM uses LLMs to convert lengthy text from articles, research papers, and other documents into knowledge. NotebookLM has a new trick that turns knowledge into an audible story: an AI-generated podcast that includes playful conversations between male and female ”hosts.” It’s a new summa...
In this episode of TalkingPointz Talking Headz, David Danto and Dave Michels, joined by Metrigy Research’s Irwin Lazar, dive into the hot topic of Amazon’s recent push to bring employees back to the office full-time. They unpack the real motivations behind the memo, revealing its connections to industry-wide layoffs and corporate real estate pressures and other explanations. This candid conversation offers a fresh perspective on wh...
I was conflicted when Scott Wharton announced his plans to leave enterprise comms to save the world. I was elated the world would now be saved, but what a loss. It was like one of those be-careful-what-you-wish-for episodes of the Twilight Zone. - Dave Michels.
Scott Wharton is a seasoned expert in enterprise comms and video, with a notable career spanning influential roles at Broadsoft, Vidtel (a company he founded and...
Microsoft’s ambitious plan to unify device ecosystems under one platform has hit several delays. Originally intended to create a unified version of Android for all Microsoft Teams Room (MTRoA) devices, the rollout has so far been non-existent. In this podcast, Dave and David discuss potential reasons why it's taking so long.
Recorded August 2024.
Microsoft has a new operating system, it's based on open source Android, will appear first in Teams meeting rooms, and it's called MDEP.
The latest TalkingHeadz podcast has Dave Michels and David Danto chatting with with Microsoft’s Ilya Bukshteyn exploring the Microsoft Device Ecosystem Platform (MDEP.) This will be a customized Android distribution aimed at enhancing device interoperability and security throug...
In this engaging episode of TalkingPointz - Talking Headz, hosts Dave Michels and David Danto chat with Kevin McMenamy, the CTO of Neat, to delve into his fascinating journey through the video conferencing industry.
Kevin shares insights from his early days at Cisco, where he contributed to pioneering video technologies like IP telephony video and telepresence, to his current role at Neat, where cutting-edge video solutio...
Dave Michels and David Danto dive into the Microsoft Teams Rooms (MTR) ecosystem, examining its evolution, current dynamics, and future implications. They highlighted Microsoft's milestone of surpassing 1 million MTR installations and discussed the market impact of Cisco joining the ecosystem, potentially disrupting vendor success and market strategies.
It's an impressive ecosystem of vendors that has expanded o...
In this episode of Talking Points Chatz, Dave Michels and Dave Danto discuss
the high turnover rates among C-suite executives in various industries,
particularly in the tech sector. They note that numerous high-profile
leaders, including the CEOs of Nice, AWS, Twilio, and Bandwidth.com,
have announced their departures recently. Danto highlights that a record
number of CEO changes have occurred in the US, at...
Microsoft announced it was what we beleive to be the first Meetings provider to reach one million connected meeting rooms. Just for fun, it also dropped that it has 20 million PSTN users! HUGE. The two Daves discuss the accomplishment, what it tells us, and what it doesn't reveal.
Episode adapted from this video discussion: https://www.youtube.com/live/MhW_ETMfF8c?si=88DOkXsa0jrLV4ak
TalkingHeadz is a series of interviews with the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Brad Hintze, EVP Marketing at Crestron.
Brad beleives that the foundation for marketing success is contingent on the combined strength of one's ability to: a) build (and ship) fantastic products, b) clearly communicate why one's product is excellent, and ...
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with David Petts, SVP Cloud to Cloud Business Group at Mitel.
Our podcast was recorded just a few days after Mitel announced its acquisition of Atos Unify. We do discuss it, but there's more unknowns than knowns.
David Petts is a seasoned sales a...
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Michael Beckley, Founder and CTO of Appian.
Appian is the unified platform for change. It promises to accelerate businesses by discovering, designing, and automating important processes. The Appian Low-Code Automation Platform unifies key capabilities need...
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Raluca Monet of Google's Chrome Enterprise Recommended (CER) Team.
Chrome is a very popular internet browser, but there's more to than many realize. Chrome Enterprise offers organizations a number of advanced features. Chrome Enterprise Recommend...
The 2022 Season Finale of TalkingHeadz features Jeff Lawson, CEO and co-Founder of Twilio.
Jeff is always clear, articulate, and friendly. I'm proud to say Twilio was born during my shift as a telecom analyst, and it's been exciting to watch it grow and transform.
Jeff presented to analysts before the recent Twilio Signal Conference. He claimed that Twilio is always ahead of the industry. That's ...
TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Sid Rao, the GM of Amazon Chime SDK.
I fondly remember Biba, a WebRTC video/messaging startup . There was a lot of excitement over WebRTC about ten years ago. Biba was acquired by Amazon and relaunched as the Amazon Chime app in 2017.
Chime was ...
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