Tech Talk with 20for20

In this episode of Tech Talk with 20for20, Dom Beveridge is joined by Sam Stein (Snappt), Vitaliy Merkulov (Renter, Inc.), and Amanda Cox (President and COO of Bellaire Multifamily Management) to explore why verification of rent (VOR) is returning as a core part of screening—and what modern technology now makes possible.

The conversation covers:

• What is VOR and how does it help? How VOR uses prior-landlord re...

S4 E06: Beyond “Fraud” - Underwriting the Resident Lifecycle

In this episode of Tech Talk with 20for20, Dom Beveridge speaks with Copley Broer, co-founder and managing partner of Sunriver Capital Partners, about why multifamily’s fraud and screening challenges are really questions of risk management. Broer—whose firm invests in and operates PropTech and FinTech companies including Vero and Rhino/Jetty—shares how he sees the sector e...

Multifamily operators face a growing tension: how to build strong fraud protection without creating too much friction in the application process. In this episode of Tech Talk with 20for20, Dom Beveridge brings together Christopher Cunningham (RPM Living), Steve Carroll (Findigs) and Mark Fiebig (Payscore) to discuss how operators and suppliers are finding the right balance between screening depth and user experience.

The conversatio...

Document fraud is now one of the fastest-growing sources of bad debt in multifamily—and the tactics are getting more sophisticated. In this episode of Tech Talk with 20for20, Dom Beveridge is joined by Bonnie Smetzer (Asset Living), James Stilwell (Snappt) and Jamie Borodin (Docuverus) to examine how document fraud works, why it has accelerated, and what operators need from modern verification tools.

The panel e...

Income verification sits at the heart of fraud prevention—and it’s getting harder. In this episode of Tech Talk with 20for20, Dom Beveridge is joined by Sarah-Jane Milliren (Aldon Management), Mark Fiebig (Payscore) and Tim Ray (Verifast), to unpack what income verification really involves, why it’s so technically complex, and how it’s changing with the rise of gig work, open banking, and automation.

The panel explores:

• The five ...

Fraud and bad debt are connected, but not identical. In this episode of Tech Talk with 20for20, Dom Beveridge speaks with Steve Carroll (Findigs), Kyle Nelson (Snappt), and Nate Thompson (Morgan Properties) about how fraud drives bad debt, and how smarter policies, metrics, and market awareness can keep both under control.The panel explores:

• Where they overlap: Many evictions stem from fraud, but some bad debt comes from life ev...

This season of Tech Talk with 20for20 begins with a fundamental question: why is fraud such a difficult problem for multifamily operators to solve? Dom Beveridge is joined by three experts, Jamie Borodin  (Docuverus), Mark Fiebig (Payscore) and Tim Ray (Verifast), to break down what makes this problem uniquely complex, and why so many operators underestimate it.Fraud prevention, they explain, is not a single task but a constantly m...

In this new season, we are returning to the topic of fraud prevention.

In the 18 months since interviewing all of the best-of-breed fraud providers for Season 1, much has changed both in the technology world, and with the nature of the problem.

This season includes nine episodes, each covering a specific topic that multifamily operators should understand about fraud prevention, featuring conversations with some of the leading experts...

In this episode, Dom sits down with Tyler Christiansen, CEO of Funnel, to unpack the second annual Funnel Forum—an event built around centralization, automation, and AI in multifamily operations. 

Dom and Tyler reflect on how the event has evolved, the value of structured discussion for operators navigating change, and how Funnel is positioning its technology strategy for the future. Key topics and takeaways include:

• Funnel Forum...

In this year's 20for20 Annual Survey, we once again asked six leading companies to share a viewpoint about some important aspect of operations and technology. This year, we released a video in which leadership from each company advocates for their viewpoint.

This is a GREAT way to get an explanation of six powerful new insights from companies at the cutting edge of multifamily technology. The viewpoints are:

1. Donald Davidoff, ...

To wrap up this series on maintenance centralization, we review several of the ideas that came out of the previous eight interviews. The panelists are: Brandon Winter, Director of Operational Strategy at Equity Residential,  Mylisa Rostel, CEO of Anchor NW and David Perez, former head of multifamily at RMR group.

Key topics include:

• How companies are flexing maintenance teams across properties, allowing operators to better alloca...

In this episode, Elik Jaeger, founder and CEO of SuiteSpot, shares how technology is transforming unit turnover and maintenance operations in multifamily. 

Key topics include:

• SuiteSpot's evolution from a construction services company specializing in unit turns before evolving into a purpose-built platform for multifamily operations.
• How unit turns are complex projects happening at scale, requiring coordination across multiple sta...

In this episode, Dom sits down with Jay McKee, founder and CEO of Lessen, to discuss that draws on Jay's extensive background in property management and services. Jay shares insights into the lessons learned from building large-scale maintenance networks and the technology driving the next phase of operational efficiency.

Key topics include:

• The creation of Lessen, driven by a need to streamline maintenance operations, leveraging...

S3 E07: Mike Travalini, Co-Founder and CEO of Mezo

In this episode, Dom speaks with Mike Travalini, CEO and co-founder of Mezzo, about how AI-driven maintenance solutions are transforming rental housing operations. Mike shares his journey from real estate investment to founding Mezzo, which was recently acquired by Property Meld (interviewed earlier in this series).

Key topics include:

• How Mike’s experience as an operator led him ...

In this episode, Dom speaks with Daniel Cunningham, CEO ofLeonardo247, about the evolving role of AI in maintenance and the realities of centralization. Daniel shares his experiences from both the operator and technology side, offering insights into how automation and data-driven decision-making are reshaping the industry.

Key topics include:

• Daniel’s experience as an asset manager led to the creation of Leonardo247, a task-based...

In this episode, Dom sits down with Ray Hespen, CEO and co-founder ofProperty Meld, to discuss how his industrial engineering background shaped his approach to multifamily maintenance. They dive into strategies for centralizing maintenance, leveraging data, and integrating AI to improve operations and resident experiences. 

Key topics include:

• How Ray’s background in manufacturing and process engineering informed Property Meld’s ...

In this episode, Dom sits down with Sean Landsberg, co-founder and CEO of AppWork, to explore innovative approaches to multifamily maintenance. From gamification to centralization, Sean shares insights gained from his dual perspective as an operator and a technology founder. 

Key topics include:

• The Origins of AppWork: How Sean’s frustration as an operator led to the creation of a maintenance platform designed specifically for te...

In this episode, Dom chats with Ken Murai, founder of Facilgo, about his journey from creating OpsTechnology to innovating with Facilgo, and how centralized maintenance is transforming multifamily operations. They dive into the evolution of maintenance technology and how adopting techniques from single-family and scattered-site portfolios can unlock efficiencies in multifamily. Key topics include:

• OpsTechnology’s Legacy:...

In this episode, Dom sits down with Jindou Lee, CEO and founder of HappyCo, to discuss how centralized maintenance is reshaping multifamily operations. They explore how innovative technology, like AI and advanced inventory management, can enhance efficiency and cut costs in a challenging labor environment. Key topics include:

• HappyCo’s Origin Story: How frustration with traditional inspection methods led to the creation ...