Multifamily Tech Talk with 20for20

In this episode of Multifamily Tech Talk, Dom Beveridge and Jon Buckelew are joined by TailorBird co-founders Tim Cantwell and Ashish Jain to discuss how an AI-first technology is changing capital planning in multifamily.

The panel explores:

• How AI uses existing visual data (like social media images) to build accurate 3D property models, reducing the need to rediscover information each time work is planned.

• How combining pr...

In this episode of Multifamily Tech Talk, Dom Beveridge and Jonathan Buckelew are joined by Minna Song, CEO and Sarab Bhasin, Senior Data Engineer with EliseAI to discuss the company’s evolution, the architecture behind its technology and the launch of Apollo, the new prompt-based property management interface.The panel explores:

• From leasing to the resident journey: EliseAI’s development from lead response into deli...

In this episode of Multifamily Tech Talk with 20for20, Dom Beveridge and Jon Buckelew are joined by Donald Davidoff and Jason Whittington of Real Estate Business Analytics (REBA) to explore what it means for an analytics platform to become AI-first.

The panel explores:

• How AI allows users to converse with their data, adding a new way to access insights, and where that belongs relative to dashboards and other established t...

In this episode of Multifamily Tech Talk, Dom Beveridge and Jonathan Bucklew are joined by AppFolio’s Matthew Baird, CTO and Teddy Ho, Director of Product, AI.

AppFolio was built long before generative AI, but began rethinking its platform soon after the arrival of ChatGPT. The resulting journey from a traditional system of record toward an AI-first platform is the subject of this episode.

The panel explores:

• The recent his...

In this first episode of the new season of Multifamily Tech Talk, Dom Beveridge and Jonathan Buckelew are joined by two seasoned CTOs: Greg Carey of The RMR Group and Doug Pearce of Waterton to discuss how their organizations are adopting AI and what they are learning along the way.

The panel explores:

• Three levels of AI adoption: Personal productivity, workflow automation and proprietary platforms each offer different sources o...

Maintenance improvement is often framed as a route to lower staffing costs. In this episode of Tech Talk with 20for20, a panel accompanying the release of The New Economics of Maintenance Improvements explores a much broader source of value: better operations, happier residents and stronger NOI.

Dom Beveridge is joined by Josh Gampp of UDR, Gregory Stobart of MG Properties and Sorin Michnea of SuiteSpot to discuss:

• The real sourc...

This bonus episode showcases six conversations from the 2026 edition of the 20for20 Annual Survey.

Each year, we invite six sponsors to contribute a new and important idea for the year ahead. The articles appear in the annual survey, and in this video, Dom interviews each leader to understand each perspective.

The six conversations are:

• Margette Hepfner, president of housing at Bilt challenges conventional multifamily thinking on ...

This bonus episode is a presentation of brand new research on AI-driven sentiment analysis, which debuted at OPTECH 2025. The research uses resident perspectives on Wi-Fi to reveal new insights into what actually drives experience and renewal.

Dom Beveridge is joined by Kevin Donnelly, Executive Director and Chief Advocacy Officer at RETTC, and Arjun Kannan, Co-Founder of ResiDesk, to discuss the methodology, findings,...

In this final episode in our season on fraud prevention, we explore the impact of another huge industry trend, centralization, on fraud prevention, as screening increasingly moves out of the leasing officeIn this episode, Dom Beveridge speaks with Marlee Murdock of Western Wealth Communities, Gardner Rees of Greystar, and Christi Weinstein of BH about how centralization changes accountability, decision-making, ...

Fraud detection has become more automated, but is there a case for more human intuition in the process? In this episode, Dom Beveridge speaks with Damon McCall, founder of ApproveShield, about how human judgment, conversation and case-level review can improve outcomes for both operators and onsite teams.

The conversation covers:

• The human role in screening: Bringing together identity, income and rental history, applying co...

Fraud in multifamily has evolved from individual and opportunistic to a more coordinated and sophisticated enterprise. In this episode, Dom Beveridge speaks with Jess Tierney, chief integration officer at Verifast, James Stilwell, head of fraud forensics at Snappt and Maitri Johnson, senior vice president at TransUnion, about the mechanics of organized fraud, how it spreads, and what operators need to understan...

In this episode of Tech Talk with 20for20, Dom Beveridge is joined by Sam Stein (Snappt), Vitaliy Merkulov (Renter, Inc.), and Amanda Cox (President and COO of Bellaire Multifamily Management) to explore why verification of rent (VOR) is returning as a core part of screening—and what modern technology now makes possible.

The conversation covers:

• What is VOR and how does it help? How VOR uses prior-landl...

S4 E06: Beyond “Fraud” - Underwriting the Resident Lifecycle

In this episode of Tech Talk with 20for20, Dom Beveridge speaks with Copley Broer, co-founder and managing partner of Sunriver Capital Partners, about why multifamily’s fraud and screening challenges are really questions of risk management. Broer—whose firm invests in and operates PropTech and FinTech companies including Vero and Rhino/Jetty—s...

Multifamily operators face a growing tension: how to build strong fraud protection without creating too much friction in the application process. In this episode of Tech Talk with 20for20, Dom Beveridge brings together Christopher Cunningham (RPM Living), Steve Carroll (Findigs) and Mark Fiebig (Payscore) to discuss how operators and suppliers are finding the right balance between screening depth and user experience.

The conversatio...

Document fraud is now one of the fastest-growing sources of bad debt in multifamily—and the tactics are getting more sophisticated. In this episode of Tech Talk with 20for20, Dom Beveridge is joined by Bonnie Smetzer (Asset Living), James Stilwell (Snappt) and Jamie Borodin (Docuverus) to examine how document fraud works, why it has accelerated, and what operators need from modern verification tools.

The p...

Income verification sits at the heart of fraud prevention—and it’s getting harder. In this episode of Tech Talk with 20for20, Dom Beveridge is joined by Sarah-Jane Milliren (Aldon Management), Mark Fiebig (Payscore) and Tim Ray (Verifast), to unpack what income verification really involves, why it’s so technically complex, and how it’s changing with the rise of gig work, open banking, and automation.

The pane...

Fraud and bad debt are connected, but not identical. In this episode of Tech Talk with 20for20, Dom Beveridge speaks with Steve Carroll (Findigs), Kyle Nelson (Snappt), and Nate Thompson (Morgan Properties) about how fraud drives bad debt, and how smarter policies, metrics, and market awareness can keep both under control.The panel explores:

• Where they overlap: Many evictions stem from fraud, but some bad debt comes from life ev...

This season of Tech Talk with 20for20 begins with a fundamental question: why is fraud such a difficult problem for multifamily operators to solve? Dom Beveridge is joined by three experts, Jamie Borodin  (Docuverus), Mark Fiebig (Payscore) and Tim Ray (Verifast), to break down what makes this problem uniquely complex, and why so many operators underestimate it.Fraud prevention, they explain, is not a single task but a constan...

In this new season, we are returning to the topic of fraud prevention.

In the 18 months since interviewing all of the best-of-breed fraud providers for Season 1, much has changed both in the technology world, and with the nature of the problem.

This season includes nine episodes, each covering a specific topic that multifamily operators should understand about fraud prevention, featuring conversations with some of the leading experts...