In this episode, Dom sits down with Ray Hespen, CEO and co-founder ofProperty Meld, to discuss how his industrial engineering background shaped his approach to multifamily maintenance. They dive into strategies for centralizing maintenance, leveraging data, and integrating AI to improve operations and resident experiences.
Key topics include:
- How Ray’s background in manufacturing and process engineering informed Property Meld’s approach to innovating maintenance operations.
- Why Ray sees scattered-site portfolios as a model for maintenance optimization in multifamily.
- How data capture is critical for decision-making and improving technician and vendor efficiency.
- The emerging role of AI in triage, dispatch, and logistics to streamline maintenance processes and optimize resources.
- How to blend W2 employees and third-party vendors, focusing on specialization to drive efficiency and reduce costs.
- The role of performance-based compensation and real-time metrics in motivating teams and driving better maintenance outcomes.
- Proactive maintenance models, self-healing properties, and the potential for AI-driven decision-making to transform the industry.
This season of Tech Talk with 20for20 is brought to you by our season sponsors areSnappt - Fraud Detection and Income Verification andBest Egg Flexible Rent.
To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at20for20.com.
Connect with Dom Beveridge (Principal, 20for20) viaLinkedIn, or email todom@20for20.com.
Our theme, “Beautiful Geometry” byPhish Funk is licensed under aAttribution-NonCommercial 3.0 International License.
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.