S3 E10: Expert Round Table - Maintenance Centralization

To wrap up this series on maintenance centralization, we review several of the ideas that came out of the previous eight interviews. The panelists are: Brandon Winter, Director of Operational Strategy at Equity Residential,  Mylisa Rostel, CEO of Anchor NW and David Perez, former head of multifamily at RMR group.

Key topics include:

• How companies are flexing maintenance teams across properties, allowing operators to better allocate resources and deploy specialized expertise when and where it's needed most.
• The role of tech, including centralized "command centers" helping to schedule work orders, manage technician assignments, and track asset-level data.
• Inventory management approaches, including centralized supply and just-in-time ordering.
• The importance of data integrity to optimizing maintenance, as many multifamily operators struggle to capture and track work order details.
• How AI  may improve the maintenance intake process, helping residents self-troubleshoot minor issues, improving work order triage, and setting more accurate repair expectations.
• Career development in maintenance, offering technicians a variety of pathways to develop new skills, specialize, and take on leadership roles.
• How operators see maintenance skills becoming more central to property management, with leasing and administrative tasks increasingly moving offsite.

This season of Tech Talk with 20for20 is brought to you by our season sponsors are ⁠Snappt⁠ - Fraud Detection and Income Verification and Best Egg Flexible Rent.

To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to [e-mail].

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License