In this episode, Dom sits down with Tyler Christiansen, CEO of Funnel, to unpack the second annual Funnel Forum—an event built around centralization, automation, and AI in multifamily operations.
Dom and Tyler reflect on how the event has evolved, the value of structured discussion for operators navigating change, and how Funnel is positioning its technology strategy for the future. Key topics and takeaways include:
Funnel Forum’s origin story and purpose
How this year’s content evolved
The centralization challenge for third-party managers
The growing role of contact centers
How human and AI collaboration is evolving
Why deal flow is holding back innovation—and what happens when it returns
Funnel’s latest moves in AI: Phoenix and Sierra
And finally, a preview of next year
Other reading mentioned in the pod:
Dom’s write-up of the event: “The Funnel Forum Frames the AI-Human Handoff”
The 20for20 white paper: “Centralization for Third-Party Management” researched in collaboration with Funnel
This season of Tech Talk with 20for20 is brought to you by our season sponsors are Snappt - Fraud Detection .To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.
Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.
Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.
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