In this episode Carlos interviews Chad Greenleaf, the SVP of Client Services at AppsFlyer. They discuss his experience in building and sustaining world-class customer success teams and how the field is evolving quickly. Chad emphasizes the need for organizations to find out how they can best measure customer success, as customers expectations are quickly shifting to expect higher and higher quality of service. Leaders need to find a balance between automating certain processes to achieve a high level of efficiency and preserving the unique touch and feel required in client relationships. Decisions on what to automate using AI and other measures require careful consideration.
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
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Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.