In this episode of The Bank Tellers, we sit down with Billie Setiawan, Head of Data Management and Analytics at Bank Negara Indonesia (BNI), to explore how one of Indonesia's largest state-owned banks is driving innovation in financial services.
From leveraging data analytics to enhance customer experience to the transformative role of agent banking in reaching Indonesia's 17,000 islands, Billie shares insights into the challenges and opportunities of banking in a geographically diverse and rapidly evolving market.
Discover how BNI is building a super app, empowering SMEs, and fostering financial inclusion in rural areas. Plus, learn about the importance of clean data, AI-driven decision-making, and the cultural shift toward data-driven banking.
Whether you're a fintech enthusiast, a banking professional, or just curious about the future of finance, this episode is packed with valuable takeaways.
BNI: https://www.bni.co.id/en-us/
Follow Billie: https://www.linkedin.com/in/billie-s-0537625/
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