In this episode of The Bank Tellers, Sheryl Chen, Head of Content, Money20/20 Asia, speaks with Kohei Ueda, Head of Digital Transformation at Mizuho Bank’s Global Transaction Banking Department, for a deep dive into how one of Japan’s largest banks is navigating change from the inside out.
Filmed just ahead of Money20/20 Asia, Kohei shares how his team is tackling everything from generative AI and blockchain to building a bank-specific large language model. He opens up about the cultural and operational challenges of digital transformation in legacy institutions, and how Japan’s unique tech-forward approach is setting global benchmarks.
Key Topics Include:
-Why Mizuho is experimenting with blockchain and deposit tokens
-What makes Japan a surprising leader in GenAI adoption
-The importance of machine plus human collaboration in customer service
-How Kohei balances global tech trends with Japan's domestic priorities
Plus, catch Kohei live on stage at Money20/20 Asia in Bangkok!
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