Driving Loyalty: How Auto Repair Shops Can Excel at Customer Experience with Alex Vaillancourt

On today’s episode, host Lucinda is joined by Alex Vaillancourt, third generation Owner of True Centre Auto Service in North Bay, Ontario.

Lucinda and Alex chat about Alex’s transition to ownership of True Centre as well as the importance of customer reviews, the types of best practices to encourage said reviews, as well as what Alex and his staff does at True Centre to increase customer loyalty and satisfaction. Tune in now!

Show notes:

00:00 - Introduction to Alex Vaillancourt

3:00 - The importance of customer reviews in the auto repair industry

4:45 - How to encourage customers to leave positive reviews

7:00 - How do you address negative reviews properly?

10:15 - Best practices when interacting with customers

14:30 - How Alex leverages technology to increase the customer experience

16:15 - Hiring practices when looking at potential employees that will help increase the customer experience

Find Alex and True Centre at:

Website: https://truecentreauto.ca/

Instagram: https://www.instagram.com/truecentreautoservice/

Facebook: https://www.facebook.com/truecentre/

FIND SHOPPROS ON:

Website: www.shoppros.com/

Facebook: www.facebook.com/shoppros1

Instagram: www.instagram.com/shopprosco/

LinkedIn: www.linkedin.com/company/shoppros