Episode 452: Josh Johnson on AI, Automation, and the Future of OSS/BSS

In this episode of The Broadband Bunch, recorded live from WISPAmerica 2025 at the Oklahoma City Convention Center, host Brad Hine sits down with Josh Johnson, CIO of Fibersmith. With over 25 years in telecom and software development, Josh offers a look into the evolution of OSS/BSS, the power of automation, and the responsible integration of AI in broadband operations. Josh shares the origin story of Fibersmith’s dual focus on engineering and software, revealing how real-world experience shaped their customer-first, workflow-driven product vision. He breaks down how Fibersmith’s geospatially aware workflow engine is enabling ISPs to automate complex integrations, streamline operations, and even predict customer churn and service issues using AI. The conversation covers practical use cases—from AI-powered marketing automation and service delivery optimization to predictive analytics for revenue forecasting and network health. Josh emphasizes that while AI is still in its infancy in telecom, the groundwork being laid today with structured data and thoughtful design will unlock major benefits in the near future.