Why Emotional Engagement is Your Business’s Hidden Superpower

In today’s crowded digital landscape, where businesses fight for attention and AI-generated content floods every channel, one element consistently cuts through the noise: genuine emotional connection. In this episode of The Business Behind Your Business, host Paul Sweeney sits down with Geoffrey Stern, founder and CEO of Voice Express and the consumer brand VoiceGift, to explore how emotional engagement can transform even the most ordinary product into something deeply memorable.

What you’ll learn:
Geoffrey shares how a voice-recording device used in the Build-A-Bear Workshop evolved into a powerful tool for emotional storytelling and connection across industries—from personalized gifts to aged care, education, and even neonatal therapy. He makes a compelling case that every business—no matter the product or service—has the potential to create lasting value through emotionally resonant customer experiences.

This episode challenges business owners to rethink what they're really selling. It’s not just goods or services—it’s meaning, memory, and connection. Whether you're a start-up founder or an established business leader, this conversation will inspire you to look at your offerings in a new light and ask: what emotional value are you creating?

Geoffrey Stern is an early pioneer of voice chip and network computing convergence. With multiple patents covering the online personalization of voice-enabled print media, Stern has been at the forefront of using Voice and on-demand media to drive commerce and enhance communication. Stern's products have been used in voice-enabled toys, sentiment expression, photo imaging, direct mail, packaging, and Point-of-Sale signage, to name a few. Stern founded and is the CEO of Voice Express Corp., which as the exclusive provider of Sounds to Build-A-Bear Workshop, has shipped over 80M electronic sound devices, enabling consumers to express their emotions and put a smile on the face of young and old alike.

Stern is currently focused on building the VoiceGift® consumer brand where gift-givers and crafters can express their emotions in the most natural way possible..... with their voice. Recently, Stern has been focused on using voice to enhance memory-making and promote increased exposure to the spoken word by young children by introducing the VoiceGift PLAY™ voice recorder for adults and children.

Stern also serves as president of PEF Israel Endowment Funds established in 1922 to enable tax deductible donations to Israeli non-profits. PEF touches every facet of Israeli life and provides support to the diverse population of Jewish, Muslim, Christian, Druze and Bedouin living in Israel.

Stern lives with his wife in Connecticut were they enjoy the sounds of their three children and four grandchildren when blessed with a visit or playing a VoiceGift.

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