In today’s episode, we chat with Tyler Kotch, the owner and Chief Morale Officer of PIE.ZAA, a unique pizza place with a focus on quality, culture, and exceptional customer experience. Tyler’s career journey took an unexpected turn—transitioning from working in the operating room to running a business in the pizza industry. In this episode, Tyler shares how his attention to detail, a touch of OCD, and his no-nonsense attitude from the operating room have influenced how he runs PIE.ZAA.
Tyler opens up about the vision behind PIE.ZAA, his approach to leadership, and how he creates a positive team culture as a “Chief Morale Officer.” We also dive into the balance of striving for perfection while navigating the unpredictability of the restaurant world, the customer experience, and what makes PIE.ZAA stand out in a crowded industry.
Connect with Tyler:
IG: @pie_zaa
Website: https://www.piezaapizza.com/
Connect with Chris Salerno:
Website: www.qccapitalgroup.com
LinkedIn: Christopher Salerno
Instagram: @chris_salerno_
X (formerly Twitter): @Chris_Salerno_
TikTok: @chris_salerno_
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