The Claim Hunters
In a world where businesses and individuals leave billions of dollars unclaimed, hidden in plain sight, The Claim Hunters takes you behind the scenes with the experts who recover what others overlook. From uncovering unclaimed property to investigating complex fraud schemes, we’ll dive into real stories of high-stakes financial recoveries, the tools used by industry-leading professionals, and the strategies that help businesses and individuals recover lost assets. Whether it’s insurance claims, tax credits, or fraud investigations, The Claim Hunters will give you an inside look into how experts track down missing cash and uncover hidden wealth. Each episode brings you face-to-face with the professionals who turn financial mysteries into success stories.
Episodes
Your host, Chris Tidball, talks with the CEO at ClaimConnectIQ, Jeanette Hernandez. Jeanette discusses her career journey, the creation of ClaimConnectIQ—a platform connecting claims professionals with vetted service providers—and her work with AMA Roundtables, which foster industry collaboration.
She explores talent shortages, the evolving insurer-service provider relationship, and the competitive challenges insurers face against ...
Your host, Chris Tidball, talks with the Head of Liability, North America at Gallagher Bassett, Gary Leonard. Gary shares his unconventional path into the claims industry, insights from his private investigation background, and the importance of timely investigations and clear communication.
He covers challenges faced by claims adjusters, the impact of fraud, and the need for better training. Gary offers practical strategies for im...
Your host, Chris Tidball, talks with the Partner of Collins + Collins, Howard Franco Jr., Esq. Howard explains the benefits and challenges of repurposing malls, including implications for the insurance industry and community revitalization.
He shares examples of successful projects and emphasizes the need for creative, collaborative approaches to housing shortages, encouraging listeners to consider innovative solutions for sustaina...
Your host, Chris Tidball, talks with the Managing Partners and Shareholder at Bohyer, Erickson, Beaudette & Tranel, Erin Erickson and Paul Tranel. Erin and Paul highlight recent legal trends, legislative changes, and the impact of new residents on jury verdicts.
They also cover the firm’s national recognition, the advanced pay rule, and the effects of litigation funding.
To learn more about Erin and Paul's work, click HERE, HERE...
Your host, Chris Tidball, talks with the Claims Consultant of Golden Bear Insurance Company, Alexandra Santo. Alexandra discusses her transition from practicing law to working in insurance, highlighting the variety and flexibility of her current role.
She shares insights into handling general liability, cannabis, and legal malpractice claims, including unique challenges and memorable cases.
Your host, Chris Tidball, talks with the Director and Sr. Counsel of Markel Group, Phyllis Modlin. Phyllis discusses the intricacies of construction defect litigation, common property damage issues, and the insurance industry's evolving responses.
Phyllis highlights the rise in construction defect claims, the importance of adhering to building codes, and the cyclical nature of insurance exclusions. She also addresses trends in clai...
Your host, Chris Tidball, talks with the Owner of Metro Claims & Risk Mgmt, Dwight Geddes. Dwight shares his unconventional entry into the claims industry and discusses the rampant issue of insurance fraud in New York, highlighting the involvement of organized crime, such as the Russian mafia.
He explains the challenges of prosecuting fraud and the economic factors that drive opportunistic fraud. Dwight advocates for a multi-ti...
Your host, Chris Tidball, talks with the Team Lead of Gallagher Bassett, Christa Johnson. Christa discusses the rising threat of cyber attacks, including ransomware and business email compromises.
Christa explains her team's role in managing these claims and highlights the financial and operational impacts of such incidents. The episode emphasizes the importance of cyber hygiene, robust backup systems, and incident response plans. ...
Your host, Chris Tidball, talks with the Director of Risk Management at Marriott Vacations Worldwide, Angela Cabado. Angela discusses her transition from a workers' compensation adjuster to a risk management expert, emphasizing the importance of understanding the claims process in the vacation ownership industry.
She highlights trends such as medical inflation and litigation, and the differences in claims handling between the U.S. ...
Your host, Chris Tidball, talks with the Founder of Rising Insurance Star Executives, Amy Cooper. Amy highlights Rising Insurance Star Executives's mission to support early career professionals through mentorship, leadership summits, and educational events.
Amy shares her unexpected journey into insurance and emphasizes the importance of attracting new talent, adapting to technological advancements like AI, and maintaining professi...
Your host, Chris Tidball, talks with the Consultant Expert of Suite 200 Solutions, Lawrence Beemer. Lawrence shares his career journey, the evolution of claims investigations, and the challenges faced by modern claims adjusters.
He emphasizes the importance of thorough investigations and proper training for new attorneys and adjusters. Lawrence also touches on financial incentives that can lead to dishonesty in claims. Lawrence's i...
Your host, Chris Tidball, talks with the President of CLM Alliance, Susan Wisbey-Smith. Susan and Chris discuss the insurance industry’s challenges, including talent shortages, an aging workforce, and consumer education.
Susan highlights CLM’s efforts to build community, attract younger professionals, and address staffing issues. The conversation also covers the impact of third-party litigation funding, legislative reforms, and the...
Your host, Chris Tidball, talks with the Managing Partner of Arizona and Washington at Tyson & Mendes, Sitar Bhatt. Sitar discusses his role in overseeing the firm's operations across multiple states. He emphasizes the importance of education, collaboration, and consistency in the legal and insurance defense industry.
Sitar shares insights from an annual conference, highlighting the significance of teamwork and proact...
Your host, Chris Tidball, talks with the Senior Partner of Hawkins Parnell & Young, Elaine Fresch. Elaine shares her unique journey into the legal field and her specialization in construction and equine law.
She discusses the complexities of construction defect claims and the niche area of equine law, which involves incidents related to horses and riders. Elaine also recounts a surprising post-victory experience where a plainti...
Your host, Chris Tidball, talks with the Assistant Vice President, Risk Management-Claims at Marriott Vacations Worldwide, Cade Williams. Cade discusses his career in insurance and the operations of Marriott's timeshare properties.
He explores the evolution of timeshares, now offering flexible points systems, and the company's global reach with 120 resorts. Cade shares his career journey, from studying insurance at the University o...
Your host, Chris Tidball, talks with the Divisional Sr. Vice President of Great American Insurance Group, Ronald Morrison. Ronald shares his unique journey into the insurance industry, starting as a field adjuster after initially aiming to become a major league umpire.
He discusses Great American Insurance Group's focus on integrity and specialized products, and recounts experiences handling claims, notably during the 2017 Californ...
Your host, Chris Tidball, talks with the Managing Partner- New York Office at Kahana Feld, Jeff Miragliotta. Jeff delves into New York's strict liability laws, recent legal developments, and the challenges of handling claims.
Jeff highlights the role of third-party litigation funding, the prevalence of fraud in the construction industry, and the importance of collaboration among defense firms. The episode concludes with advice for ...
Your host, Chris Tidball, talks with the VP of Business Development at Brown & Joseph, Joe Falletti. Joe shares his journey in the insurance industry, starting as a skip tracer and advancing through various roles.
The discussion highlights Brown & Joseph's specialized approach to insurance collections, focusing on recovering unpaid premiums and managing discrepancies. Joe emphasizes the importance of data and technology in ...
Your host, Chris Tidball, talks with the Claims Leader and Special Investigations Leader of Frontline Insurance, Richard Wickliffe. Richard shares his journey in the industry, focusing on his experience managing special investigation units and tackling insurance fraud. He recounts notable cases, including the infamous Sun Gym gang incident, and discusses the significant impact of fraud on insurance premiums. Richard also explores t...
Your host, Chris Tidball, talks with the Senior Vice President of Sapiens, Gayle Herbkersman. Gayle's path into the insurance industry is a testament to the power of experience and the drive for process efficiency. With a rich background in insurance software, Gayle has witnessed first-hand the pivotal role emerging technologies play in shaping the industry. Gayle shed light on Sapiens' mission as a global insurance software and se...
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