I chatted again with Jim McCabe, retired Inspector with the NYPD, and professor of Criminal Justice at Sacred Heart University. Jim is an evaluator with the ICMA, having conducted 80 police management reviews in the US. A member of the NYPD, Federal Court Monitor Team, Jim also teaches Criminal Justice courses, including Police Management and Research Methods.
We spoke about a wide range of issues including analysis of police departments, procedural justice, both inside and out of agencies, and the vacuum of leadership. We discussed the idea that policing is customer service-based and that surveys to gather perspectives and collect data in and out of the organization could be of great value to focus on process and improved service delivery.
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