Episode 269: Therese Mucherie is looking to the future.
⏱️ Timestamps:
00:00:00 - Intro
00:02:18 - Evolution of customer success
00:04:41 - Rethinking KPIs in CS
00:06:00 - AI's role in personalizing service
00:07:41 - Commercial vs non-commercial debate
00:09:35 - Everyone's selling, but how?
00:10:41 - Global perspectives on SaaS
00:11:46 - Cultural nuances in business
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Therese Mucherie:
Therese's LinkedIn: linkedin.com/in/therese-mucherie-bb633757
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com