December 26, 2024 • 34 mins
Join us on a journey through the aisles of retail wisdom with Peggy Knight, the mastermind behind Woodridge Retail Group's innovative strategies.
Her heartfelt chat with Andy Wilson traverses her illustrious career, from her inception at Walmart to spearheading business development for the up-and-comers in the industry. Peggy's narrative showcases the pivotal role of smaller enterprises within the Walmart empire and unveils the secret sauce to Woodridge's offerings, which include amplifying online presence and mastering the art of reclaiming deductions.
As Peggy and Andy stroll down memory lane, they revisit Walmart’s southern saga of growth, and personal pivots from distribution to the bustling world of Sam's Club.
The art of persuasion through storytelling takes center stage, featuring fortified membership sales amidst competitors’ turf wars.
Lessons from these trenches and innovative wins, like the suspenseful car giveaway, illustrate the dynamism of retail and the enduring impact of strategic foresight.
Wrapping up, Peggy and Andy distill decades of leadership into golden droplets of career advice, touching on the importance of seizing moments, setting benchmarks, and the wisdom of Walmart's customer-centric approach.
This episode is a salute to the relentless pursuit of success and a tribute to the listeners who join Doing Business in Bentonville in celebrating the retail legacy crafted by the likes of Sam Walton. Discover not just a conversation, but a blueprint to thrive in the ever-evolving tapestry of retail.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:06):
Hello everyone and welcome to Doing Business in
Bentonville.
My name is Andy Wilson and I'mthe executive director, and I
want to say right up front,thank you so much for all your
wonderful support.
We really appreciate youwatching and listening to our
podcast and, as always, you cancheck us out at your favorite
streaming channel Apple YouTube.
(00:29):
You can check outdoingbusinessinventonvillecom
wherever you want to watchstreaming.
That's where we are.
So again, thank you so much.
My guest today, peggy Knight,welcome.
Speaker 2 (00:40):
Oh, thank you so much , Andy.
It's an honor to be here wellit is so good to see you.
Speaker 1 (00:46):
I gotta tell you we have got so many great walmart
sounds stories to talk abouttoday.
Peggy, we're gonna have a blast.
We are, we are, yes, we are,and I will tell you.
Peggy is an example of what canhappen to you at a great
company like walmart.
And, uh, she going to tell usabout her career and when she
(01:08):
started and her journey throughSam's and Walmart and how she
got to Northwest Arkansas.
But first let's talk aboutPeggy, what you're doing today.
You are Senior Vice Presidentat Woodridge Retail Group.
That's right.
Now tell us about WoodridgeRetail Group.
That's right Now tell us aboutWoodridge what do you do?
Speaker 2 (01:30):
I'm responsible for business development and that
covers a broad range ofresponsibilities and basically
we cater to the small tomid-sized business and who wants
to get their products intoretail, and we work with all
(01:50):
major retailers across the USand we basically place products
where it makes more sense forthe retailer.
That requires a lot ofconsulting sometimes because
perhaps it's a new product thathasn't gone to market.
So we help them with branding,with positioning, we help them
(02:16):
with business plans and reallysoup to nuts, because we are a
large proponent of helping thesesmall to mid-sized businesses
reach their goals.
Speaker 1 (02:30):
Well, that's wonderful because your company
has a great history.
You're going to have what yourfifth anniversary coming up soon
, right this year, I believe,right.
Yes, congratulations for that.
Thank you for that.
Thank you, and I will tell you,I have done research around
this company and from strategyto sales to execution, growth
(02:51):
all of that that you can helpthe small to mid-sized companies
, right, that's phenomenal.
That is.
A large part today of Walmart'sgrowth is coming from these
small and mid-sized companies.
It is.
Is that correct?
It really?
Speaker 2 (03:09):
is, it really is.
And then, once they get intothe stores, we also do deduction
recovery.
Oh really yes, and we'vepartnered with Harvest Revenue
Group, who has a wonderfulreputation here in Bentonville.
Speaker 1 (03:24):
Right.
Speaker 2 (03:25):
Harvest Revenue Group , who has a wonderful reputation
here in Bentonville, and theyhelp many clients, and even
clients that aren't currentclients of ours come to us
because they go to our websiteand they see the deduction
recovery piece and we lead themthrough the process and we lead
them through the process.
So it's a very rewarding job inthat we also help them with
(03:50):
e-commerce, especiallyWalmartcom or Walmart
Marketplace.
Many times these clients havetheir products out on Walmart
Marketplace, out on WalmartMarketplace, but they haven't
(04:11):
followed the rules, so to speak,in terms of the correct
photography, the writing.
So we have on staff an SEOwriter who does a fabulous job,
and we, I guess, have theplaybook, if you will, you will
from Walmart and we're able toactually bring people's products
from not even showing up when asearch is done, to actually
(04:35):
bring them.
Our goal is to bring everyoneto page one of what they're
looking for, so so it's anamazing opportunity to work with
us to do that, and we also dosourcing.
So I partner, or we partner,with Walmart and Sam's Club and
(04:59):
there are items that they needand it's our job to go out and
source those items and get theminto the buyer's hands sounds
like.
Speaker 1 (05:09):
You have a company that's that's very personal.
You take a lot of interestindividually, right, with your
clients and, um, you help themreach their goals.
Right, that's good.
Right now, how do?
How do we reach, uh, woodridgeretail group?
How do we reach WoodridgeRetail Group?
How do we?
What's their website?
Woodridgeretailgroupcom.
Okay, well, that's good.
Now we're going to put that upon our website and then we'll
(05:31):
put it on information so you cando that.
But you can also find PeggyKnott at LinkedIn.
That's right, and I found herthere and I'm going to tell you
how I know her.
We'll go back in a minute, butyou know one of the things we
really want to do and we'll comeback and talk a bit more about
(05:51):
Woodridge Retail Group.
But Peggy's got a great story.
You know one of the things thatSam Walton did.
He was so instrumental and whenhe founded the company, he's
focused on the people and I willtell you he wanted to do a
couple of things.
He wanted to build a greatcompany, number one but he
(06:13):
wanted to invest in the peopleand he did invest into the
people.
And Peggy's story begins atWalmart and, just like millions
of other people, where theydiscovered Sam Walton and his
(06:34):
passion and his vision, and theysaid I want to do that.
That's what you did, absolutelyWell, okay, so what I want to
do, peggy, I know we're going totake a trip all the way to
Colburn, alabama, right, and youknow, I told Peggy when we were
visiting, but I knew Peggybefore, I mean when she came
(06:56):
here to the home office.
That's when I first met her.
But Peggy's story is nodifferent than mine.
Here I was, I grew up inAlabama and I went to school
there and then I was able to getinto the Walmart when Walmart
was moving east of theMississippi River.
They're recruiting fromcolleges throughout the South
(07:17):
and that's how I came aboard.
Your story starts a bitdifferent, and that's okay,
that's great.
Tell us about your story.
Speaker 2 (07:27):
Okay, I started actually in Coleman, alabama, in
1983.
Tomorrow will actually wouldhave been my 41st anniversary
with Walmart.
I'm very proud of that.
I started as an hourlyassociate in payroll and
(07:50):
personnel and we were staffingthe distribution center and we
hired 500 associates up front.
So I spent a lot of timeinterviewing and of course, back
then we had to do we had timecards, so we had to calculate
payroll and so I did thosethings for a few months but I
(08:15):
didn't know in the beginning ifit was a place where I really
wanted to stay.
I was a single parent at thetime and my grandmother who
raised me.
I lived with her and I camehome the first day, andy, and I
(08:35):
said I just don't know if I cando this or not, because they
have this cheer that they do.
And of course I had todemonstrate to my mom and she
laughed but she said I justthink you need to stick with it
and I said, okay, well, I'mgoing to try, but it's kind of
(08:58):
crazy.
So, at any rate, and it wasn'tthat long that Mr Sam paid a
visit to the DC and he met withall of us and he was just so
charismatic and positive andtalked about how all of our
(09:20):
dreams could become reality andhe really had me pumped up then
and I thought, okay, I might say, well, I might actually do this
.
And so I had to do something todifferentiate myself.
This was my thinking and Ithought, okay, with all the
associates here, we need to havea newsletter.
(09:41):
So I actually developed thefirst newsletter in the company
and I we named it the Associateand had a local newspaper
actually print that so that itlooked like a newspaper.
And we did this to recognizethe hard work of our associates
(10:02):
and also key points in theirlives, like in their birthdays,
anniversaries, those type things.
And the associates justabsolutely loved it.
Of course, we had pictures init and they loved to see
themselves when they wereassociate of the month and those
type things, month and thosetype things.
(10:30):
And so mr sam got hold one ofthose and he the next time he
came, he asked for one and hesaid, uh, this is a great idea.
And he asked for one every timehe came and he said I think we
need to do this for the entirecompany.
So, of, of course, I didn'thave anything to do with that, I
was still working at the DC,but Walmart World was born Right
(10:50):
.
But I had so much fun with thatand a few months later I was
promoted to supervisor over thedepartment and then I went into
management and management led meto Atlanta, georgia, at Sam's
Club.
Speaker 1 (11:09):
Okay, now all right, I'm gonna stop there for a
moment.
Okay, now I want to talk aboutAtlanta, georgia.
So come on Alabama, at theWalmart distribution center,
right, uh, you started you're,you're making like three dollars
, three fifty three dollarsand3.55 an hour an hour's.
Associate a single mom and yourgrandmother said stay with it,
(11:32):
exactly Okay.
So that's powerful.
I am Now.
The recognition is great.
And I remember when Coleman,alabama opened because when I
went to Walmart again, know we,again I was in the South because
that's where our growth wasthat's when we put a
distribution center there.
And what Walmart did?
They put a distribution centerin and they drew a map around
(11:53):
300 miles and then we said, okay, let's build stores within that
radius, right, and that'sexactly what you serve.
So you have opened the South,just like I have, just like I
did, but you have opened thesouthern part of the of the us.
So great work.
Now, after distribution center,you went to sam's right now.
(12:15):
How did that happen?
Speaker 2 (12:17):
okay.
Uh well, sam's actually wasjust getting started.
They are in their firstlocation the year that I started
with Walmart and I was in theDCs for a little under two years
before I was promoted and sentthere.
Okay, I had no idea anythingabout Atlanta and so the first
(12:38):
location opened in South Atlanta, in the highest crime area in
Atlanta, and I kind of stuck outlike a sore thumb there.
But I had many people lookingout for me and my colleagues
that are looking out for me, butI just saw it as a huge
(12:58):
challenge.
Well, you know, I was actuallythe HR person at that point in
time, doing all the interviewingand trying to staff, sending
people for drug tests and a lotdidn't pass, that type of thing.
So that part was very rewardingfor me.
(13:21):
Then came grand opening time.
We'll fast forward a little bitand we had the Atlanta Symphony
there.
You know, we had basketball,the Falcons, we had everybody.
That was the who's who's ofAtlanta At the Sam's Grand
Opening.
Sam was there, all theexecutives were there and, andy,
(13:45):
when we opened the door youcould throw a football from one
end of that club to the otherand not hit anyone.
That's a tragic story.
And we were on the hot seat,you can bet, and Al Johnson at
that time was the ceo and ofsam's of sam's.
(14:08):
And he said peggy, what?
What do you think happened?
And I said well, we didn't tellanybody.
So you know, communicationobviously is key.
Uh, no one really knew that wehad converted that old Home
Depot store into a Sam's Club.
And you know we had to get withit in terms of driving
(14:32):
membership because we had stiffcompetition there with Pace and
of course that story turned outgood.
But we were managers.
We're on the road sellingmembership store to door.
And I can remember getting acall from the home office one
day and Tom Coghlan said I wantyou to go out and see how many
(14:55):
memberships you can sell, andevery manager there is going to
do it.
And so I won the prize everyweek for selling memberships
because all I had to do was tellSam's story.
And everyone had heard aboutSam and they wanted to hear his
story.
And man, we were sellingmemberships like crazy.
(15:16):
So then I was put into, I guess, a regional.
I was head of membership forthe area and we started opening
other clubs and we justreplicated our strategy
throughout the Atlanta market.
So it was great, fun, great,great.
Speaker 1 (15:35):
So you know, Walmart just threw you in yes, not any
experience in sound, no, and youjust had to learn it.
That's right On your own,exactly, yeah, it's a bit better
.
Learn it.
That's right On your own,exactly, it's a bit better today
, I think.
On the training development.
I know it is, but you know what?
But you hung in there, youdidn't quit.
You figured out a way.
Speaker 2 (15:56):
Yeah, creativity, and it takes believing in yourself
and believing in the company,and I 100% All right so now
you're selling memberships muchbroader for that whole market,
the metro market in Atlanta.
Speaker 1 (16:13):
So what happened after that with your career?
Speaker 2 (16:16):
Well, after that, pros Club came knocking on
Dallas' door and I was workingwith Kenny Folk he was actually
our director of operations andthey called me one day and said
we need you to move to Texas,and I'm like you could have
asked me to move anywhere, butplease don't send me to Texas.
(16:39):
And they did.
I mean I came up interviewed.
And they did.
I mean I came up interviewedand they gave me what I needed
as a single parent, because youknow, my grandmother actually
moved with me every time.
The company relocated me towatch after my son, because you
know, we put in a lot of hoursback in those days, and so price
(17:04):
club was coming.
Everybody was worried.
And then he focused the doorlike a bolt of lightning and you
know he and I were a pair.
I mean we took atlanta, mystorm, and now it was time to do
the same for dallas, and I hada lot of lessons to learn.
That market was reallycomfortable, yeah, and they were
(17:31):
a little lax in some areas.
So Kenny took care of that onthe operations and merchandising
side.
And then, with membership, weformed a sales team, exactly
like we did in Atlanta, andhired professional salespeople,
many of which were retired fromcompanies like IBM and put them
(17:55):
out selling memberships, and youknow, the memberships grew like
crazy.
So, long story short.
Well, I have to tell a coupleof stories here.
The one is this pretty awesomeis we had a trade show in
(18:16):
atlanta.
It was huge and all thesuppliers were invited.
There were actually 52suppliers there, and so I sold
membership to all of them andfor all our employees, for
employees employee benefits, andalso gave away a car and this
(18:40):
is one of your favorite stories,sandy.
So, okay, this is a great storyeveryone.
I'm telling you and I didn'tknow any better.
Okay, and sometimes it's bestnot to know or it's best to ask
forgiveness later, but eitherway, either way, I called Texaco
and asked them if they couldbuy a car for us to give away in
(19:04):
the trade show and they said,sure, we can do that.
And it was a Thunderbird.
So it was on the floor of thetrade show and Tom Coughlin and
a lot of the executives walkedin and saw it and he wanted to
know what I'd done or how I gotthis car, and so I just asked
for it.
So, yeah, all of a sudden badbreak, so to speak, and it's
(19:31):
like I just asked for it and Igot it.
But look at all the membershipswe got here and you know, and
anyway, the lady won, she was indire need of a car and it was
just a great story.
It was a great PR story for usin that market.
So we just continued on and weopened a location next to a new
(19:57):
Price Club and the next thing Idid was I contacted Kodak and
asked them for a billboard andpace's parking and, uh, price
club's parking lot, and it wasthere.
I mean, fall in the center,turn here for the number one
(20:17):
warehouse club in texas and ithad a big state of Texas.
Of course they love their,their state of Texas and one.
So, um, it wasn't long, maybe ayear.
They went out of business.
They closed that store.
We were so sorry.
Yes, them go, but yes, theyclosed that store and you know I
(20:40):
have such great memories.
Speaker 1 (20:43):
So, peggy, these are great stories and it's so common
in that era, when you knowpeople were like you.
You know Sam called themmavericks, right.
You know he said we have a lotof mavericks in the company,
right, and he encouraged that,sam encouraged that, right, and
he encouraged that, samencouraged that.
And it fit you, it fit yourpersonality, didn't it?
(21:07):
It actually did.
Speaker 2 (21:08):
I had a blast.
I love it.
Speaker 1 (21:25):
That's my favorite time and and and, building that
foundation of support andcustomers.
And Sam would just he was justa cheerleader, wasn't it?
He would really encourage us todo that and we did it, and
through hard work, determination, just and just, you know, just
just just really determined,that we're going to do.
We're going to do this.
Speaker 2 (21:45):
And he was so good at making you feel that you could
do anything yeah, you set yourmind to it Absolutely.
And he was so good at associaterecognition.
And this is kind of a culturelesson.
I think, too that still appliestoday.
Culture lesson I think too,that still applies today.
It's a timeless message thatyou know you treat your people
(22:14):
right.
Speaker 1 (22:14):
You make them feel like they can do anything and
they will go out of their way.
Okay, now your story continues.
So you've got to remember.
Here's this young person inCullman, alabama, $3.55 an hour.
Now you go to Atlanta.
Now you're in Texas.
Remember now here.
Here's this young person inculverland, alabama, three
dollars and 55 cents an hour.
Now you go to atlanta.
Now you're in texas.
Now you come to the home office.
Right, okay, you could.
Bentonville, arkansas.
Yes, all right, what did you do?
Uh, when you got to bentonville, because now you got another
(22:36):
promotion they're bringing youto bentonville.
Speaker 2 (22:38):
Right, I got that promotion through note-taking.
Now that's another story.
But when I came to Bentonville,I was responsible for New
Markets.
We opened 65 Sam's Clubs thatyear.
65?
, 65.
Sam's Clubs, that was a record.
It might even still be a record.
It sounds like it could be awork.
(22:59):
Yeah, and so I worked with.
I had four managers whoreported to me and they went out
in the field and not only didthey do membership training, but
they also helped with theoverall training and hiring and
training of the new associates.
(23:20):
And it was a dynamic teambecause they also those four
managers had teams and uh, itwas an amazing time.
That was a very exciting timeyou know, I think you.
Speaker 1 (23:35):
Then you worked with, uh, one of my co-hosts, celia
sw.
Speaker 2 (23:38):
Oh yes, I have such fond memories with Celia.
She's actually one of my heroeswhen I think about my times
with Sam's Club Credit.
And Celia was always soencouraging and such a great
listener and she always made youfeel like you were important
(24:03):
when you had a conversation withher.
She was always completelyengaged and you knew by your
interaction with her that shewas sincere and she honestly
cared about you and your future.
You and your future.
Speaker 1 (24:19):
You know, celia and I we're in a two-hour I think
five or six podcasts now and wefocus around leadership and
servant leadership and basedaround her book that she wrote
Right, and so we're just havinga great time together.
So make sure you check CeliaSwanson out on our website also
(24:41):
Now.
So now you're Bentonville.
You opened 65 clubs In one yearIn one year.
Okay.
So now another move is coming,right.
You're moving on the Walmartside, right?
So talk about that for us.
What did you do on the Walmartside and how did you get there?
Speaker 2 (25:02):
Okay.
So I was approached by thefinance department uh, mike cook
actually, uh and asked me if Iwould be interested in helping
start walmart financial servicesand if, obviously I wanted him
to tell me more because I washaving a good time at Sam's Club
(25:22):
.
And once he told me and hewanted me to interview was the
then president, jane Thompson.
She just gave me an opportunitythat I really couldn't refuse
(25:46):
and that, again, was extremelyrewarding because it was ground
level and we were building fromthe ground up.
And it's still rewarding to metoday when I go into a super
center and I see the front ofthe store and you know the whole
money order, money transfer,payroll check, cashing and, of
course, credit cards.
And that was something that youknow we, as a small team to
begin with, actually madereality and now it's just, it's
(26:10):
grown.
I think it's one of the majorprofit centers of absolutely the
company.
Speaker 1 (26:16):
It is so, okay, peggy , how many years from Cullen,
alabama, how many years atWalmart 22.
Okay, 22 years.
Yes, you found your place.
You know, when you began, youfound what really inspired you,
(26:37):
didn't you?
Absolutely here?
Absolutely the challenges ofopening something or starting
something from the ground level,building it, making it great so
someone else could take it andgo to another level.
You built out those foundationprinciples.
You did that, you and your team.
(26:59):
Thank you for that.
There's so many people like you.
Walmart wouldn't be where itwas today without people like
you to come in and do the hardwork and dedication and just
taking any obstacle that got infront of you, moving it.
Thank you.
So thank you for that.
Such a great story.
It's such a great story, peggy.
And if you were to think back amoment, what would you tell our
(27:23):
viewers today?
Two or three things.
If you had to give them someadvice, what would be two or
three things you would tell thembased on what you've done at
Walmart so far?
What would you say to them?
Speaker 2 (27:40):
I would say, first of all, be very careful before you
send out.
You say to them I would say,first of all, be very careful
before you send a note to anopportunity to work okay at
walmart.
Okay, because it's still such adynamic and fast-growing
company and with doug mcmillan'sleadership at the helm and he
was back there in those earlydays too I would say that you're
(28:04):
in good hands with theleadership that you have today
and to think big, think big.
If you have a goal, you have totell yourself that I can
accomplish this.
And then get mentors and if youhave managers that you respect,
(28:25):
then perhaps they're not evenin your department.
Get with a leader that youtruly respect and ask them to
mentor you so that you canachieve your goals and be very
clear as to what your goals are.
And be very clear as to whatyour goals are, because if you
are and if you really make aplan for your future and
(28:48):
individuals are willing to helpyou along the way, there's
nothing that you can't achieve.
Speaker 1 (28:57):
You're a great example of that and, indy,
you've talked about some greatleaders so far today in our time
together.
I know Dean Sanders had a.
You mentioned him when we werevisiting Right, yeah, he had a
big impact in your life, didn'the?
Yes, absolutely yeah, good, Iknow.
(29:18):
When I was promoted to regionalvice president, I was 29 years
old and I worked for Dean and Iremember we traveled in my
region at that time in the Southand we traveled stores for
three days and I listened to him.
He really poured into me Everystore in the evenings we'd visit
(29:41):
and I will tell you, he gave mesuch great guidance as a young
leader.
I'll never forget that.
And then I got to work for himfor several years and he
continued to develop me and pourinto me and listen to me and I
listened to him and we had agreat relationship and a
(30:01):
tremendous amount of respect forhim.
So, yeah, dean was one of thosegreat guys for me.
He really was.
Now, one other thing before wewrap up.
You talked there was somethingat Walmart called a sundown rule
.
Yes, what's the sundown rulefor our people that have never
worked at Walmart?
Speaker 2 (30:23):
What's the sundown rule for our people that have
never worked at Walmart?
Okay, if you receive an email,a phone call or any
correspondence from an associate, a supplier, you're to get back
with them before the sun goesdown that same day.
Speaker 1 (30:39):
That's right, yeah, and if you can't solve the
problem, at least you respond toit Exactly.
You had to respond to itExactly by the sundown rule.
Speaker 2 (30:47):
That's right.
Speaker 1 (30:48):
I love that.
I love that rule.
Sam really did that.
He did Sam started that, Ibelieve, but he embraced it and
you know that was something thatdrove us.
You know, another thing that wetalked about was Walmart's core
principles.
You know, and you can checkthose out online at Walmart, but
(31:12):
one of the things that serviceto the customer, you know that
was so incredible.
It set us.
We focused on the customer,didn't we?
We did.
Speaker 2 (31:22):
Yeah, it set us.
We focused on the customer,didn't we?
We did, yeah, and sam made itso easy because he just said you
know he came out with a 10 footrule and you know, when you see
a customer, you look them inthe eye and smile and ask them
how they're doing today.
And that went so far with thecustomers.
Speaker 1 (31:39):
It did you're right and I think I do think that's
one thing that our company couldimprove on today.
In the stores and clubs, thatdoesn't happen often,
unfortunately today, but I thinkagain, sam did that so we could
focus on what's important, andthat was the customer, exactly,
yeah.
So, peggy, this has been such aphenomenal time of year and I
(32:03):
really appreciate you walkingdown memory lane with all of us
today sharing your experiences.
And now, with all thisknowledge and all this
experience that you have, webegin talking about Woodridge
Retail Group.
Here's what I would tell all ofour viewers today Peggy is one
(32:26):
of a great team that's atWoodridge Retail Group and I
will tell you, if you partnerwith them, you're going to get
the sundown rule and you'regoing to get a woman that's not
going to stop at any obstacle.
I think you're going to blow itup and run through it or run
over it or under it, becauseyou're going to be able to help
(32:49):
your customers at WoodridgeGroup accomplish their goals.
Thank you, because you've toldme that.
I remember when we were talkingearly on, you talked about your
commitment to the team, so Ireally encourage you to check
out again, check out WoodridgeRetail Group
(33:11):
woodridgeretailgroupcom.
Right, right, and check outPeggy at her LinkedIn and you
can message her and I'm sure Idon't know about you.
You, but she got back to mebefore sundown every time, so
any calls and comments.
Speaker 2 (33:26):
Peggy, this has been so great it's just been a
privilege, andy, and I soappreciate your calling on me.
I was pleasantly surprised andit just meant a lot, and sharing
the memories today and alsobeing able to share my current
(33:47):
role has been so much fun Great,thank you very much.
Speaker 1 (33:51):
Well, you're welcome.
It's a pleasure to have youtoday.
I want you to come back.
Okay, we'll talk some more Toall of our guests.
Thank you so much for joiningus today.
Thank you for uh listening andwatching.
Again, we're on your uhfavorite uh streaming channels
to check us out, don't forget togo to dbbnwacom that's our
website or you can just googledoing business in bentonville it
(34:14):
takes you to our website.
On our website, not only all ofour podcasts, but our focus
around retail, the nomineechannel.
You'll see a ton of articlesthere that we have written or we
have put there for youreducational information.
But check us out there.
And again, thank you so muchfor watching and listening,
(34:35):
peggy.
Thank you again.
It's been a pleasure.
Thank you, andy.
Okay, goodbye everyone.
Thank you.
Hello everyone and welcome to Doing Business in
Bentonville.
My name is Andy Wilson and I'mthe executive director, and I
want to say right up front,thank you so much for all your
wonderful support.
We really appreciate youwatching and listening to our
podcast and, as always, you cancheck us out at your favorite
streaming channel Apple YouTube.
(00:29):
You can check outdoingbusinessinventonvillecom
wherever you want to watchstreaming.
That's where we are.
So again, thank you so much.
My guest today, peggy Knight,welcome.
Speaker 2 (00:40):
Oh, thank you so much , Andy.
It's an honor to be here wellit is so good to see you.
Speaker 1 (00:46):
I gotta tell you we have got so many great walmart
sounds stories to talk abouttoday.
Peggy, we're gonna have a blast.
We are, we are, yes, we are,and I will tell you.
Peggy is an example of what canhappen to you at a great
company like walmart.
And, uh, she going to tell usabout her career and when she
(01:08):
started and her journey throughSam's and Walmart and how she
got to Northwest Arkansas.
But first let's talk aboutPeggy, what you're doing today.
You are Senior Vice Presidentat Woodridge Retail Group.
That's right.
Now tell us about WoodridgeRetail Group.
That's right Now tell us aboutWoodridge what do you do?
Speaker 2 (01:30):
I'm responsible for business development and that
covers a broad range ofresponsibilities and basically
we cater to the small tomid-sized business and who wants
to get their products intoretail, and we work with all
(01:50):
major retailers across the USand we basically place products
where it makes more sense forthe retailer.
That requires a lot ofconsulting sometimes because
perhaps it's a new product thathasn't gone to market.
So we help them with branding,with positioning, we help them
(02:16):
with business plans and reallysoup to nuts, because we are a
large proponent of helping thesesmall to mid-sized businesses
reach their goals.
Speaker 1 (02:30):
Well, that's wonderful because your company
has a great history.
You're going to have what yourfifth anniversary coming up soon
, right this year, I believe,right.
Yes, congratulations for that.
Thank you for that.
Thank you, and I will tell you,I have done research around
this company and from strategyto sales to execution, growth
(02:51):
all of that that you can helpthe small to mid-sized companies
, right, that's phenomenal.
That is.
A large part today of Walmart'sgrowth is coming from these
small and mid-sized companies.
It is.
Is that correct?
It really?
Speaker 2 (03:09):
is, it really is.
And then, once they get intothe stores, we also do deduction
recovery.
Oh really yes, and we'vepartnered with Harvest Revenue
Group, who has a wonderfulreputation here in Bentonville.
Speaker 1 (03:24):
Right.
Speaker 2 (03:25):
Harvest Revenue Group , who has a wonderful reputation
here in Bentonville, and theyhelp many clients, and even
clients that aren't currentclients of ours come to us
because they go to our websiteand they see the deduction
recovery piece and we lead themthrough the process and we lead
them through the process.
So it's a very rewarding job inthat we also help them with
(03:50):
e-commerce, especiallyWalmartcom or Walmart
Marketplace.
Many times these clients havetheir products out on Walmart
Marketplace, out on WalmartMarketplace, but they haven't
(04:11):
followed the rules, so to speak,in terms of the correct
photography, the writing.
So we have on staff an SEOwriter who does a fabulous job,
and we, I guess, have theplaybook, if you will, you will
from Walmart and we're able toactually bring people's products
from not even showing up when asearch is done, to actually
(04:35):
bring them.
Our goal is to bring everyoneto page one of what they're
looking for, so so it's anamazing opportunity to work with
us to do that, and we also dosourcing.
So I partner, or we partner,with Walmart and Sam's Club and
(04:59):
there are items that they needand it's our job to go out and
source those items and get theminto the buyer's hands sounds
like.
Speaker 1 (05:09):
You have a company that's that's very personal.
You take a lot of interestindividually, right, with your
clients and, um, you help themreach their goals.
Right, that's good.
Right now, how do?
How do we reach, uh, woodridgeretail group?
How do we reach WoodridgeRetail Group?
How do we?
What's their website?
Woodridgeretailgroupcom.
Okay, well, that's good.
Now we're going to put that upon our website and then we'll
(05:31):
put it on information so you cando that.
But you can also find PeggyKnott at LinkedIn.
That's right, and I found herthere and I'm going to tell you
how I know her.
We'll go back in a minute, butyou know one of the things we
really want to do and we'll comeback and talk a bit more about
(05:51):
Woodridge Retail Group.
But Peggy's got a great story.
You know one of the things thatSam Walton did.
He was so instrumental and whenhe founded the company, he's
focused on the people and I willtell you he wanted to do a
couple of things.
He wanted to build a greatcompany, number one but he
(06:13):
wanted to invest in the peopleand he did invest into the
people.
And Peggy's story begins atWalmart and, just like millions
of other people, where theydiscovered Sam Walton and his
(06:34):
passion and his vision, and theysaid I want to do that.
That's what you did, absolutelyWell, okay, so what I want to
do, peggy, I know we're going totake a trip all the way to
Colburn, alabama, right, and youknow, I told Peggy when we were
visiting, but I knew Peggybefore, I mean when she came
(06:56):
here to the home office.
That's when I first met her.
But Peggy's story is nodifferent than mine.
Here I was, I grew up inAlabama and I went to school
there and then I was able to getinto the Walmart when Walmart
was moving east of theMississippi River.
They're recruiting fromcolleges throughout the South
(07:17):
and that's how I came aboard.
Your story starts a bitdifferent, and that's okay,
that's great.
Tell us about your story.
Speaker 2 (07:27):
Okay, I started actually in Coleman, alabama, in
1983.
Tomorrow will actually wouldhave been my 41st anniversary
with Walmart.
I'm very proud of that.
I started as an hourlyassociate in payroll and
(07:50):
personnel and we were staffingthe distribution center and we
hired 500 associates up front.
So I spent a lot of timeinterviewing and of course, back
then we had to do we had timecards, so we had to calculate
payroll and so I did thosethings for a few months but I
(08:15):
didn't know in the beginning ifit was a place where I really
wanted to stay.
I was a single parent at thetime and my grandmother who
raised me.
I lived with her and I camehome the first day, andy, and I
(08:35):
said I just don't know if I cando this or not, because they
have this cheer that they do.
And of course I had todemonstrate to my mom and she
laughed but she said I justthink you need to stick with it
and I said, okay, well, I'mgoing to try, but it's kind of
(08:58):
crazy.
So, at any rate, and it wasn'tthat long that Mr Sam paid a
visit to the DC and he met withall of us and he was just so
charismatic and positive andtalked about how all of our
(09:20):
dreams could become reality andhe really had me pumped up then
and I thought, okay, I might say, well, I might actually do this
.
And so I had to do something todifferentiate myself.
This was my thinking and Ithought, okay, with all the
associates here, we need to havea newsletter.
(09:41):
So I actually developed thefirst newsletter in the company
and I we named it the Associateand had a local newspaper
actually print that so that itlooked like a newspaper.
And we did this to recognizethe hard work of our associates
(10:02):
and also key points in theirlives, like in their birthdays,
anniversaries, those type things.
And the associates justabsolutely loved it.
Of course, we had pictures init and they loved to see
themselves when they wereassociate of the month and those
type things, month and thosetype things.
(10:30):
And so mr sam got hold one ofthose and he the next time he
came, he asked for one and hesaid, uh, this is a great idea.
And he asked for one every timehe came and he said I think we
need to do this for the entirecompany.
So, of, of course, I didn'thave anything to do with that, I
was still working at the DC,but Walmart World was born Right
(10:50):
.
But I had so much fun with thatand a few months later I was
promoted to supervisor over thedepartment and then I went into
management and management led meto Atlanta, georgia, at Sam's
Club.
Speaker 1 (11:09):
Okay, now all right, I'm gonna stop there for a
moment.
Okay, now I want to talk aboutAtlanta, georgia.
So come on Alabama, at theWalmart distribution center,
right, uh, you started you're,you're making like three dollars
, three fifty three dollarsand3.55 an hour an hour's.
Associate a single mom and yourgrandmother said stay with it,
(11:32):
exactly Okay.
So that's powerful.
I am Now.
The recognition is great.
And I remember when Coleman,alabama opened because when I
went to Walmart again, know we,again I was in the South because
that's where our growth wasthat's when we put a
distribution center there.
And what Walmart did?
They put a distribution centerin and they drew a map around
(11:53):
300 miles and then we said, okay, let's build stores within that
radius, right, and that'sexactly what you serve.
So you have opened the South,just like I have, just like I
did, but you have opened thesouthern part of the of the us.
So great work.
Now, after distribution center,you went to sam's right now.
(12:15):
How did that happen?
Speaker 2 (12:17):
okay.
Uh well, sam's actually wasjust getting started.
They are in their firstlocation the year that I started
with Walmart and I was in theDCs for a little under two years
before I was promoted and sentthere.
Okay, I had no idea anythingabout Atlanta and so the first
(12:38):
location opened in South Atlanta, in the highest crime area in
Atlanta, and I kind of stuck outlike a sore thumb there.
But I had many people lookingout for me and my colleagues
that are looking out for me, butI just saw it as a huge
(12:58):
challenge.
Well, you know, I was actuallythe HR person at that point in
time, doing all the interviewingand trying to staff, sending
people for drug tests and a lotdidn't pass, that type of thing.
So that part was very rewardingfor me.
(13:21):
Then came grand opening time.
We'll fast forward a little bitand we had the Atlanta Symphony
there.
You know, we had basketball,the Falcons, we had everybody.
That was the who's who's ofAtlanta At the Sam's Grand
Opening.
Sam was there, all theexecutives were there and, andy,
(13:45):
when we opened the door youcould throw a football from one
end of that club to the otherand not hit anyone.
That's a tragic story.
And we were on the hot seat,you can bet, and Al Johnson at
that time was the ceo and ofsam's of sam's.
(14:08):
And he said peggy, what?
What do you think happened?
And I said well, we didn't tellanybody.
So you know, communicationobviously is key.
Uh, no one really knew that wehad converted that old Home
Depot store into a Sam's Club.
And you know we had to get withit in terms of driving
(14:32):
membership because we had stiffcompetition there with Pace and
of course that story turned outgood.
But we were managers.
We're on the road sellingmembership store to door.
And I can remember getting acall from the home office one
day and Tom Coghlan said I wantyou to go out and see how many
(14:55):
memberships you can sell, andevery manager there is going to
do it.
And so I won the prize everyweek for selling memberships
because all I had to do was tellSam's story.
And everyone had heard aboutSam and they wanted to hear his
story.
And man, we were sellingmemberships like crazy.
(15:16):
So then I was put into, I guess, a regional.
I was head of membership forthe area and we started opening
other clubs and we justreplicated our strategy
throughout the Atlanta market.
So it was great, fun, great,great.
Speaker 1 (15:35):
So you know, Walmart just threw you in yes, not any
experience in sound, no, and youjust had to learn it.
That's right On your own,exactly, yeah, it's a bit better
.
Learn it.
That's right On your own,exactly, it's a bit better today
, I think.
On the training development.
I know it is, but you know what?
But you hung in there, youdidn't quit.
You figured out a way.
Speaker 2 (15:56):
Yeah, creativity, and it takes believing in yourself
and believing in the company,and I 100% All right so now
you're selling memberships muchbroader for that whole market,
the metro market in Atlanta.
Speaker 1 (16:13):
So what happened after that with your career?
Speaker 2 (16:16):
Well, after that, pros Club came knocking on
Dallas' door and I was workingwith Kenny Folk he was actually
our director of operations andthey called me one day and said
we need you to move to Texas,and I'm like you could have
asked me to move anywhere, butplease don't send me to Texas.
(16:39):
And they did.
I mean I came up interviewed.
And they did.
I mean I came up interviewedand they gave me what I needed
as a single parent, because youknow, my grandmother actually
moved with me every time.
The company relocated me towatch after my son, because you
know, we put in a lot of hoursback in those days, and so price
(17:04):
club was coming.
Everybody was worried.
And then he focused the doorlike a bolt of lightning and you
know he and I were a pair.
I mean we took atlanta, mystorm, and now it was time to do
the same for dallas, and I hada lot of lessons to learn.
That market was reallycomfortable, yeah, and they were
(17:31):
a little lax in some areas.
So Kenny took care of that onthe operations and merchandising
side.
And then, with membership, weformed a sales team, exactly
like we did in Atlanta, andhired professional salespeople,
many of which were retired fromcompanies like IBM and put them
(17:55):
out selling memberships, and youknow, the memberships grew like
crazy.
So, long story short.
Well, I have to tell a coupleof stories here.
The one is this pretty awesomeis we had a trade show in
(18:16):
atlanta.
It was huge and all thesuppliers were invited.
There were actually 52suppliers there, and so I sold
membership to all of them andfor all our employees, for
employees employee benefits, andalso gave away a car and this
(18:40):
is one of your favorite stories,sandy.
So, okay, this is a great storyeveryone.
I'm telling you and I didn'tknow any better.
Okay, and sometimes it's bestnot to know or it's best to ask
forgiveness later, but eitherway, either way, I called Texaco
and asked them if they couldbuy a car for us to give away in
(19:04):
the trade show and they said,sure, we can do that.
And it was a Thunderbird.
So it was on the floor of thetrade show and Tom Coughlin and
a lot of the executives walkedin and saw it and he wanted to
know what I'd done or how I gotthis car, and so I just asked
for it.
So, yeah, all of a sudden badbreak, so to speak, and it's
(19:31):
like I just asked for it and Igot it.
But look at all the membershipswe got here and you know, and
anyway, the lady won, she was indire need of a car and it was
just a great story.
It was a great PR story for usin that market.
So we just continued on and weopened a location next to a new
(19:57):
Price Club and the next thing Idid was I contacted Kodak and
asked them for a billboard andpace's parking and, uh, price
club's parking lot, and it wasthere.
I mean, fall in the center,turn here for the number one
(20:17):
warehouse club in texas and ithad a big state of Texas.
Of course they love their,their state of Texas and one.
So, um, it wasn't long, maybe ayear.
They went out of business.
They closed that store.
We were so sorry.
Yes, them go, but yes, theyclosed that store and you know I
(20:40):
have such great memories.
Speaker 1 (20:43):
So, peggy, these are great stories and it's so common
in that era, when you knowpeople were like you.
You know Sam called themmavericks, right.
You know he said we have a lotof mavericks in the company,
right, and he encouraged that,sam encouraged that, right, and
he encouraged that, samencouraged that.
And it fit you, it fit yourpersonality, didn't it?
(21:07):
It actually did.
Speaker 2 (21:08):
I had a blast.
I love it.
Speaker 1 (21:25):
That's my favorite time and and and, building that
foundation of support andcustomers.
And Sam would just he was justa cheerleader, wasn't it?
He would really encourage us todo that and we did it, and
through hard work, determination, just and just, you know, just
just just really determined,that we're going to do.
We're going to do this.
Speaker 2 (21:45):
And he was so good at making you feel that you could
do anything yeah, you set yourmind to it Absolutely.
And he was so good at associaterecognition.
And this is kind of a culturelesson.
I think, too that still appliestoday.
Culture lesson I think too,that still applies today.
It's a timeless message thatyou know you treat your people
(22:14):
right.
Speaker 1 (22:14):
You make them feel like they can do anything and
they will go out of their way.
Okay, now your story continues.
So you've got to remember.
Here's this young person inCullman, alabama, $3.55 an hour.
Now you go to Atlanta.
Now you're in Texas.
Remember now here.
Here's this young person inculverland, alabama, three
dollars and 55 cents an hour.
Now you go to atlanta.
Now you're in texas.
Now you come to the home office.
Right, okay, you could.
Bentonville, arkansas.
Yes, all right, what did you do?
Uh, when you got to bentonville, because now you got another
(22:36):
promotion they're bringing youto bentonville.
Speaker 2 (22:38):
Right, I got that promotion through note-taking.
Now that's another story.
But when I came to Bentonville,I was responsible for New
Markets.
We opened 65 Sam's Clubs thatyear.
65?
, 65.
Sam's Clubs, that was a record.
It might even still be a record.
It sounds like it could be awork.
(22:59):
Yeah, and so I worked with.
I had four managers whoreported to me and they went out
in the field and not only didthey do membership training, but
they also helped with theoverall training and hiring and
training of the new associates.
(23:20):
And it was a dynamic teambecause they also those four
managers had teams and uh, itwas an amazing time.
That was a very exciting timeyou know, I think you.
Speaker 1 (23:35):
Then you worked with, uh, one of my co-hosts, celia
sw.
Speaker 2 (23:38):
Oh yes, I have such fond memories with Celia.
She's actually one of my heroeswhen I think about my times
with Sam's Club Credit.
And Celia was always soencouraging and such a great
listener and she always made youfeel like you were important
(24:03):
when you had a conversation withher.
She was always completelyengaged and you knew by your
interaction with her that shewas sincere and she honestly
cared about you and your future.
You and your future.
Speaker 1 (24:19):
You know, celia and I we're in a two-hour I think
five or six podcasts now and wefocus around leadership and
servant leadership and basedaround her book that she wrote
Right, and so we're just havinga great time together.
So make sure you check CeliaSwanson out on our website also
(24:41):
Now.
So now you're Bentonville.
You opened 65 clubs In one yearIn one year.
Okay.
So now another move is coming,right.
You're moving on the Walmartside, right?
So talk about that for us.
What did you do on the Walmartside and how did you get there?
Speaker 2 (25:02):
Okay.
So I was approached by thefinance department uh, mike cook
actually, uh and asked me if Iwould be interested in helping
start walmart financial servicesand if, obviously I wanted him
to tell me more because I washaving a good time at Sam's Club
(25:22):
.
And once he told me and hewanted me to interview was the
then president, jane Thompson.
She just gave me an opportunitythat I really couldn't refuse
(25:46):
and that, again, was extremelyrewarding because it was ground
level and we were building fromthe ground up.
And it's still rewarding to metoday when I go into a super
center and I see the front ofthe store and you know the whole
money order, money transfer,payroll check, cashing and, of
course, credit cards.
And that was something that youknow we, as a small team to
begin with, actually madereality and now it's just, it's
(26:10):
grown.
I think it's one of the majorprofit centers of absolutely the
company.
Speaker 1 (26:16):
It is so, okay, peggy , how many years from Cullen,
alabama, how many years atWalmart 22.
Okay, 22 years.
Yes, you found your place.
You know, when you began, youfound what really inspired you,
(26:37):
didn't you?
Absolutely here?
Absolutely the challenges ofopening something or starting
something from the ground level,building it, making it great so
someone else could take it andgo to another level.
You built out those foundationprinciples.
You did that, you and your team.
(26:59):
Thank you for that.
There's so many people like you.
Walmart wouldn't be where itwas today without people like
you to come in and do the hardwork and dedication and just
taking any obstacle that got infront of you, moving it.
Thank you.
So thank you for that.
Such a great story.
It's such a great story, peggy.
And if you were to think back amoment, what would you tell our
(27:23):
viewers today?
Two or three things.
If you had to give them someadvice, what would be two or
three things you would tell thembased on what you've done at
Walmart so far?
What would you say to them?
Speaker 2 (27:40):
I would say, first of all, be very careful before you
send out.
You say to them I would say,first of all, be very careful
before you send a note to anopportunity to work okay at
walmart.
Okay, because it's still such adynamic and fast-growing
company and with doug mcmillan'sleadership at the helm and he
was back there in those earlydays too I would say that you're
(28:04):
in good hands with theleadership that you have today
and to think big, think big.
If you have a goal, you have totell yourself that I can
accomplish this.
And then get mentors and if youhave managers that you respect,
(28:25):
then perhaps they're not evenin your department.
Get with a leader that youtruly respect and ask them to
mentor you so that you canachieve your goals and be very
clear as to what your goals are.
And be very clear as to whatyour goals are, because if you
are and if you really make aplan for your future and
(28:48):
individuals are willing to helpyou along the way, there's
nothing that you can't achieve.
Speaker 1 (28:57):
You're a great example of that and, indy,
you've talked about some greatleaders so far today in our time
together.
I know Dean Sanders had a.
You mentioned him when we werevisiting Right, yeah, he had a
big impact in your life, didn'the?
Yes, absolutely yeah, good, Iknow.
(29:18):
When I was promoted to regionalvice president, I was 29 years
old and I worked for Dean and Iremember we traveled in my
region at that time in the Southand we traveled stores for
three days and I listened to him.
He really poured into me Everystore in the evenings we'd visit
(29:41):
and I will tell you, he gave mesuch great guidance as a young
leader.
I'll never forget that.
And then I got to work for himfor several years and he
continued to develop me and pourinto me and listen to me and I
listened to him and we had agreat relationship and a
(30:01):
tremendous amount of respect forhim.
So, yeah, dean was one of thosegreat guys for me.
He really was.
Now, one other thing before wewrap up.
You talked there was somethingat Walmart called a sundown rule
.
Yes, what's the sundown rulefor our people that have never
worked at Walmart?
Speaker 2 (30:23):
What's the sundown rule for our people that have
never worked at Walmart?
Okay, if you receive an email,a phone call or any
correspondence from an associate, a supplier, you're to get back
with them before the sun goesdown that same day.
Speaker 1 (30:39):
That's right, yeah, and if you can't solve the
problem, at least you respond toit Exactly.
You had to respond to itExactly by the sundown rule.
Speaker 2 (30:47):
That's right.
Speaker 1 (30:48):
I love that.
I love that rule.
Sam really did that.
He did Sam started that, Ibelieve, but he embraced it and
you know that was something thatdrove us.
You know, another thing that wetalked about was Walmart's core
principles.
You know, and you can checkthose out online at Walmart, but
(31:12):
one of the things that serviceto the customer, you know that
was so incredible.
It set us.
We focused on the customer,didn't we?
We did.
Speaker 2 (31:22):
Yeah, it set us.
We focused on the customer,didn't we?
We did, yeah, and sam made itso easy because he just said you
know he came out with a 10 footrule and you know, when you see
a customer, you look them inthe eye and smile and ask them
how they're doing today.
And that went so far with thecustomers.
Speaker 1 (31:39):
It did you're right and I think I do think that's
one thing that our company couldimprove on today.
In the stores and clubs, thatdoesn't happen often,
unfortunately today, but I thinkagain, sam did that so we could
focus on what's important, andthat was the customer, exactly,
yeah.
So, peggy, this has been such aphenomenal time of year and I
(32:03):
really appreciate you walkingdown memory lane with all of us
today sharing your experiences.
And now, with all thisknowledge and all this
experience that you have, webegin talking about Woodridge
Retail Group.
Here's what I would tell all ofour viewers today Peggy is one
(32:26):
of a great team that's atWoodridge Retail Group and I
will tell you, if you partnerwith them, you're going to get
the sundown rule and you'regoing to get a woman that's not
going to stop at any obstacle.
I think you're going to blow itup and run through it or run
over it or under it, becauseyou're going to be able to help
(32:49):
your customers at WoodridgeGroup accomplish their goals.
Thank you, because you've toldme that.
I remember when we were talkingearly on, you talked about your
commitment to the team, so Ireally encourage you to check
out again, check out WoodridgeRetail Group
(33:11):
woodridgeretailgroupcom.
Right, right, and check outPeggy at her LinkedIn and you
can message her and I'm sure Idon't know about you.
You, but she got back to mebefore sundown every time, so
any calls and comments.
Speaker 2 (33:26):
Peggy, this has been so great it's just been a
privilege, andy, and I soappreciate your calling on me.
I was pleasantly surprised andit just meant a lot, and sharing
the memories today and alsobeing able to share my current
(33:47):
role has been so much fun Great,thank you very much.
Speaker 1 (33:51):
Well, you're welcome.
It's a pleasure to have youtoday.
I want you to come back.
Okay, we'll talk some more Toall of our guests.
Thank you so much for joiningus today.
Thank you for uh listening andwatching.
Again, we're on your uhfavorite uh streaming channels
to check us out, don't forget togo to dbbnwacom that's our
website or you can just googledoing business in bentonville it
(34:14):
takes you to our website.
On our website, not only all ofour podcasts, but our focus
around retail, the nomineechannel.
You'll see a ton of articlesthere that we have written or we
have put there for youreducational information.
But check us out there.
And again, thank you so muchfor watching and listening,
(34:35):
peggy.
Thank you again.
It's been a pleasure.
Thank you, andy.
Okay, goodbye everyone.
Thank you.
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