February 24, 2025 • 27 mins
The episode explores the vital intersection of emotional intelligence and artificial intelligence, emphasizing that while AI continues to rise, the need for emotional awareness and connection remains crucial. Listeners are encouraged to reflect on their emotional intelligence to effectively navigate personal relationships and broader societal challenges.
• Robin shares his journey into emotional intelligence
• Definition of emotional intelligence and its significance
• The role of EI in the age of AI
• Concerns about a global recession in emotional intelligence
• Balancing authoritative and empathetic approaches in coaching
• The implications of AI for enhancing or detracting from EI
• Practical tools for developing emotional intelligence through technology
• Call to connect with Robin and explore his online courses
This episode is NOT sponsored. Some product links are affiliate links, meaning we'll receive a small commission if you buy something.
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This episode is NOT sponsored. Some product links are affiliate links, meaning we'll receive a small commission if you buy something.
===========================
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⚡️Need post-recording video production help? Let's chat ➡ https://calendly.com/elevate-media-group/application
⚡️For Support inquires or Business inquiries, please email us at ➡︎ support@elevate-media-group.com
Our mission here at Elevate Media is to help purpose-driven entrepreneurs elevate their brands and make an impact through the power of video podcasting.
Disclaimer: Please see the link for our disclaimer policy for all our episodes or videos on the Elevate Media and Elevate Media Podcast YouTube channels. https://elevatemediastudios.com/disclaimer
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:01):
Welcome to the Elevate Media podcast with your
host, chris Anderson.
In this show, chris and hisguests will share their
knowledge and experience on howto go from zero to successful
entrepreneur.
They have built theirbusinesses from scratch and are
now ready to give back to thosewho are just starting.
Let's get ready to learn, growand elevate our businesses.
And now your host, chrisAnderson.
Speaker 2 (00:24):
Welcome back to another recording of the Elevate
Media Podcast.
I'm Chris Anderson, your host,and today we're going to get
into a topic that mixes some ofthe things we've talked about in
the past.
You know emotional intelligenceand artificial intelligence,
and you know we're seeing such arise in AI nowadays with
business and life.
We're just going to continue tosee an uptick there, at a rapid
(00:47):
pace, I feel.
But there's still room foremotional intelligence, and so
we're going to dive into howthese two kind of coincide, how
we can bring them together andbridge these two kind of worlds
into one.
So we brought on an expert tokind of help walk us through
this conversation and give ussome good insight and direction
with it.
So, Robin Hills, welcome to theElevate Media podcast today,
(01:09):
Chris it's a pleasure to be onhere.
Speaker 3 (01:11):
Thank you for having me on your show.
Speaker 2 (01:13):
Absolutely, robin, and you know for those listening
you might hear a little bit ofan accent Robin's over in the UK
For those who are here in theStates or not in Europe, I guess
.
So we were kind of chattingbefore we got recorded and
everything, talking about thehistory over there and the
weather and things like that.
But Robin, yeah, super excitedto have you on To dive right in.
(01:34):
You know, emotionalintelligence it's an important
piece, you know, to the puzzleof life.
What got you so fascinated withemotional intelligence?
Speaker 3 (01:55):
Well, to give you a little bit of background, I
started my career as asalesperson working for the
pharmaceutical industry in theLondon, teaching hospitals a
really deep level and somedoctors who were doing exactly
the same job, but in acompletely different department,
or perhaps even in the samedepartment.
As roles changed, I couldn'tconnect with them in the same
way and I didn't know what whatit was, because I was
(02:18):
approaching everybody the sameway, with openness, with empathy
.
I wanted them to respect me andto respect the fact that I was
there to help them.
Some couldn't equate with that,some actually embraced it, and
it wasn't until I moved up tothe northwest of England, having
had a job change myself, that Irealized that it was emotional
(02:44):
intelligence, and that was agreat revelation to me, because
doctors are cognitivelyintelligent, they have high IQs,
they have brilliant minds, butsome of them are not in tune
with emotions, their own andother people's, and that really
(03:07):
limits them to a certain extent.
Speaker 2 (03:10):
For those who might not understand emotional
intelligence, what you'retalking about right there.
Can you define that for peoplewho might not know?
Speaker 3 (03:19):
Sure, it's a great question, chris, and sorry for
not having brought that upearlier.
Emotional intelligence is theway in which you are smart with
your feelings.
It's the way in which youutilize your intellect around
your emotions in order to makegood quality decisions and build
up authentic relationships andthen take action.
(03:41):
Very, very simple.
Simple to say, very difficultto do.
Yeah, very simple.
Simple to say, very difficultto do.
Speaker 2 (03:48):
Yeah, kind of like building a business.
It's simple but it's not easy.
Oh yes.
Speaker 3 (03:52):
Oh yes.
Speaker 2 (03:53):
So where does this you know we kind of mentioned in
the beginning where does thisemotional intelligence play in?
Now in the world we are, withso much AI happening?
How is this going to affectemotional intelligence, good or
bad?
Where do you see it going?
Speaker 3 (04:08):
Well, actually, I think, as a human race, we need
to recognize that it's theemotional intelligence that will
separate us from AI, and Ithink we've got to become more
attuned to it and better atusing it, because AI, for all
its strengths, does not haveemotional intelligence, will
(04:30):
never have emotionalintelligence, and the reason
being is that it doesn't possesswhat you and I have.
It doesn't possess what ourlisteners have, and that's the
human brain.
Speaker 2 (04:40):
Yeah, do you think it will ever adapt you?
You know we've seen movies likeirobot and things like that.
Do you think ai robotics willever adapt enough to have a
brain-like feature that allowsit to have any sort of emotional
intelligence?
Speaker 3 (04:58):
not in our lifetimes.
I I don't think it will happenin the next millennia.
I really don't.
Well, look, let's look at whatfundamentally makes us human.
We were born of humans.
We were nurtured as humans andthat's where we developed our
(05:18):
empathy to start with.
It was the emotional connectionthat we had with our mothers
initially and our fathers andour caregivers that helped us to
develop the right neuralconnections for empathy.
It was then the socialrelationships that we built up
when we started engaging withpeople of our own age, and we
(05:41):
built up relationships that wayand we built up relationships
that way and we learned as wegot older that those
relationships adapted and weadapted around them, and what we
did as young children we don'tnecessarily do now as adults, or
if we do, we've built upon themand become a lot more
sophisticated and a lot moremature around those activities
(06:04):
and the.
The other thing is, chris, youand I I can say this without any
fear of contradiction you and I, at some point in our lives,
have been naughty boys and we'vebeen reprimanded for it.
And we've learned through thatprocess and we can tell some
great stories about it.
I Robot will never be able todo that.
(06:28):
Never be able to do thatbecause he just doesn't have
that human experience.
Speaker 2 (06:34):
Yeah.
Do you think we'll see any sortof growth within them, trying
to connect on that level atleast?
Or how do you think the the aikind of system is going to work?
You know, alongside ouremotional intelligence, you see
it meshing well or no?
Speaker 3 (06:52):
I?
I think it will do to a certainextent.
There's some great researchbeing done in terms of picking
up emotions and looking atnuances, but it's got to become
a lot more sophisticated because, again, through our social
conditioning, we've picked up onvarious nuances of body
language and language, so wehave a deeper understanding and
(07:16):
we can make those sort ofconnections which, again, ai has
got to be programmed to do that.
Speaker 2 (07:23):
What about the self-learning aspect of AI and
robotics?
Do you think it could start toself-learn and do its own
research on emotionalintelligence?
Speaker 3 (07:32):
Yes, I think that's a great inevitability of it, but
one of the things that it isunlikely to ever develop is
self-awareness, and it's theself-awareness that gives us our
reason for being.
Why are we here on this earth?
Why are you and I, chris, doingwhat we're doing at the moment?
yeah it's because we havepurpose and it's because we have
(07:55):
meaning, and that is inherentlya part of what makes us human
as well, which, unfortunately, Idon't think the robots will
ever have that degree ofautonomy in order for them to
develop it yeah, it's definitelyinteresting.
Speaker 2 (08:11):
You know it's all, it's all a guessing game, but
and then kind of dreaming ofwhat it could be, but yeah,
that's very interesting thing.
Do you think robotics, ai, you,you, chat, gpt kind of thing
right now could aid individualsin better understanding or
having a better level ofemotional intelligence?
Speaker 3 (08:30):
Yes, I think it can.
I mean I use chat GPT, I useGemini.
I've been using Copilotrecently and I get it to check
my thinking and it's a very,very good tool for that.
It's not excellent because itoften comes up with mistakes and
it often comes up with errors.
Speaker 2 (08:51):
What kind of mistakes and errors?
Speaker 3 (08:53):
Well, some very, very fundamental ones, some built-in
prejudices into its programming, and sometimes it will give me
some instructions.
I want it to give me someinstructions on how to use a
piece of software, for example,and it will give me these
instructions.
But some of these steps arewrong and I go back and say,
(09:16):
well, this doesn't work.
And the AI systems will comeback and apologize and say, oh,
I've made a mistake.
So if it can make a mistake andif it can apologize for making
mistakes, what other mistakes isit making?
What other mistakes are beingmade that we're not picking up
(09:36):
on?
And I think this is where thehuman side of checking and
double checking and making surethat it's consistent with what
we know and what we need isvitally important to this stage
yeah.
Speaker 2 (09:50):
So because there's been so much, you know,
technological advancement, doyou see emotional intelligence
in individuals lessening,becoming less of a forethought
um?
Are we having more trouble withemotional intelligence because
of everything online and hybridstuff?
Do you see that as a as anegative, or are we or or have
(10:14):
you seen that emotionalintelligence is becoming better
because people are becoming moreaware of it through, maybe,
tiktoks online or whatever itmight be?
Speaker 3 (10:24):
I think at the moment , we're in a bit of a recession
with regards to emotionalintelligence.
I'm going to stay up front.
I'm seeing certain indicationsglobally around what that is.
I think we're in a globalrecession at the moment and I
(10:44):
see a lot of this globally atthe individual level, the group
level and certainly when westart looking at the economic
and the political level, and Ithink we've got to come to terms
with where we're going as ahuman race and I think we need
to be a lot more supportive ofeach other.
It causes me great distress,great turmoil emotionally and
(11:12):
great worries for the futurewhen I look at some of the wars
that are happening and some ofthe big arguments that are
happening, and I think some ofour leaders ought to knock their
heads together, get their headsknocked together and to really
come down to what it is aboutbeing human and trying toetic
(11:32):
and being a lot moreunderstanding.
You don't necessarily have toagree with other people.
You just have to tolerate andyou have to understand, and I
think that's missing.
Speaker 2 (11:50):
Yeah, it's interesting because you know.
So what would you say, I guess,with that?
What would a healthy, emotional, intelligent person kind of
look like?
How would they react to thingsor go with with things happening
in the world?
Speaker 3 (12:06):
it pulls in a fundamental question am I
emotionally intelligent?
Well, it's an interestingquestion because if I answer yes
, it's rather arrogant,self-conceited and suggests
there's no room for improvement.
And if I answer no, why am Ihere talking to you as an
emotionally intelligentindividual?
(12:27):
I think the answer is itdepends, and it's work in
progress.
You know, I'm continuallylooking at ways to improve my
emotional intelligence and thereare going to be certain
situations that I'll go into andI'll interact well and I'll
come out of it and think, yeah,that worked well.
And there's going to be othersituations where I go in and it
(12:49):
doesn't work.
I completely screw up, andthat's because I'm human, like
like you are, chris.
So I think, to answer yourquestion, an emotionally
intelligent individual is alwayslooking at ways to improve and
they go through periods ofself-reflection what went well,
what didn't go so well, what canI do better next time?
(13:12):
Did I leave that person feelinggood about themselves, feeling
good about me and feeling goodabout the relationship?
And if I can answer, then Ithink I've been emotionally
intelligent.
But it's not easy.
Speaker 2 (13:28):
Yeah, cause my mind goes to.
So I coach soccer, uh, football, uh, for you all Um.
And my mind goes to, like whenI had coaches and I didn't
always feel good afterconversations with coach,
whether that be, I was maybeupset or like, oh, why can't he
see the good?
But it always turned out good,because then I would kind of
(13:51):
take a second and say, okay,this is what he was saying.
Yeah, he's right.
I was just in the momentemotional or just frustrated,
but it wasn't that they werebeating, you know, beating
around the bush, trying to benice, like directly, you know,
constructive criticism, feedback, things like that.
Like to some people might seemintense or might seem mean or
(14:13):
might seem, you know, brash orthings of that nature, but to me
, maybe in the moment I wasfrustrated, but but like I took
it well and and was able toimprove.
So as a coach, like coming offlike I'm trying to walk that
line of, yes, I want theseindividuals, these young men, to
to know their worth and knowtheir potential and things like
(14:36):
that, but also not just let itget by without working at that
level that I can see wherethey're going.
So, so my, my point is, likewith emotional intelligence.
Sometimes we still have to notnecessarily be a nice guy, but a
good person.
So how can you walk that?
Speaker 3 (14:56):
line that.
That's exactly it, chris.
It's it's not being a nice guy,it's being a good guy, it's
having the right set of values,doing it for the right reason,
doing it from here.
Um, you have to be cruel to bekind at times you have to call
out bad behavior, you know,inappropriate behavior.
(15:20):
You have to call out some of theguys who are not playing soccer
appropriately and just helpthem to hone their skills.
They may not feel good about itand they may not feel good
about you, but you're doing itfor the right reasons.
You're doing it because it'sbeing underpinned by your core
values around wanting the bestfor the person.
(15:40):
And if you're doing it for thatreason, then you're being
emotionally intelligent andsometimes you may actually have
to soften your approach withsome people and say, okay, I
overstepped the mark there, butI'm I'm trying to help you and
help me to try and help you aswell.
And then there are other timeswhen you know you can push, you
(16:03):
can push and you can push andyou can push, and you might not
feel good about pushing, butthat person needs you to push
even further.
But you've got to make thejudgment about that.
And that, again, is where thechallenge comes in.
Speaker 2 (16:17):
Yeah, and definitely I think, like you said, we're
constantly learning and you know, I'm fine to tell them hey, you
know, maybe I was wrong in thatapproach or whatnot.
But then you know, I see a lotout there in emotional
intelligence uh, being the kindof, oh, it's okay, like the
super, super other spectrum oflike we can't be meaner, we
(16:38):
can't raise our voice, you can'tbe stern, you can't do this, um
, and so do you see thatobviously both extremes are
probably not good, but do yousee, maybe people getting it
wrong in that regards of ofbeing, you know, super tolerant,
super soft all the time being,not maybe the best emotional
intelligence no, no, that's notbeing emotionally intelligence
(17:00):
as well.
Speaker 3 (17:01):
I think you've got to go in with an approach that I
don't necessarily want you tolike me.
I want you to respect me.
Speaker 2 (17:09):
Right.
Speaker 3 (17:10):
Now, if you can get both.
If you can't, then you're introuble.
But get people to respect youfor who you are, what you are,
and through that they will thenlike you for that.
Speaker 2 (17:25):
So if you want to be liked all the time, forget it
yeah, and I have two young kids,so, like my mind goes to
parenting too, likeunderstanding.
I want to, you know, definitelymake sure they always know they
can come to me, like for help,for anything, and even if they
were in the wrong like, I'mstill here for them and we'll
(17:45):
figure out.
You know what comes next inthis situation.
But I always want them to knowthey can come here.
I don't want them to think Ican't talk to him because I'm
scared of what's going to happen.
But I also don't want to belike them having a tantrum in
the store and like getting downand laying with them and say I'm
here, I understand, like, andnothing against the people who
(18:12):
do that kind of thing, but like,to me that's kind of the
coddling side of things that weI don't think is a healthy
emotional intelligence, becauseyou're just allowing them to
have no reprimandation orreprimanding from that situation
.
And I might be off, because I'mnot, this is not my field.
So how do you, how do you walkalongside those people who, um,
and is that right?
I mean mean, is that the bestway to do it?
Speaker 3 (18:29):
Well, it's a case of being firm and fair.
And again, you have got twogreat resources there in your
children, because as you growand mature as a father, you'll
find that you become moreemotionally intelligent.
And if what you're doing isyou're giving your kids the
(18:49):
opportunity to be independent,make their own choices and make
their decisions, find out whattheir barriers are, they will
step over them just to see whatthe response is.
And if you do not respond inthe appropriate way, either let
them go too far or not even goanywhere near the barrier you're
(19:11):
going to limit them in terms oftheir growth and their
emotional independence.
So I think, again, you're goingto find it very, very, very
tough and it never stops.
Look, I have two girls and theyI'm very proud of them, and
they're in their 30s, they'regrown up, they're, they're
married and I still um questionas to whether I am treating them
(19:39):
fairly or not and whether I'mdoing the right thing.
I don't want them to look at meand see me as somebody who's a
great ogre that they can't turnto.
I want them to turn to mebecause they feel that I can
provide them with wisdom to helpthem to make their own
(20:03):
decisions.
So it's much more of a coachingrelationship, but what I want
is for them to be proud of me.
So what is it that I can do inorder to drive that?
I want to be proud of them, sowhat is it I can do to drive
that pride?
And I think if we're looking atpride as an emotion and looking
(20:27):
at it from a very pleasant,positive perspective, then that
drives development of emotionalintelligence as a parent.
Speaker 2 (20:37):
Yeah, and that's good and that's kind of the ultimate
goal, right, and you knowanything.
You know we're doing anything.
It can be simple, but it's notgoing to be easy.
Anything, you know we're doinganything.
It's it can be simple, but it'snot going to be easy.
Parenting definitely is not, um, but you know, back to the ai
thing, like with that like, sonow we have that component to
throw in the mix.
You know, first there's socialmedia and parents were having to
(21:00):
deal with figuring that out anddoing that and staying
emotional intelligent.
Now we have social media and aiand they mix, uh, and even more
hybrid kind of work space.
How do we, how do we navigateall that with emotional
intelligence, with everythingthat's out there now, um,
because they're they're beingfed so much information from so
(21:21):
many different directions, um,how do we kind of navigate that
emotional intelligence landscapeas we're trying to help others
develop it?
Speaker 3 (21:31):
well, I think, first and foremost, we've got to
accept that ai and social mediaare tools and they're there for
us to utilize in the mostappropriate way we've got to.
We've got to dominate the toolsrather than the tools
dominating us.
So we've got to get the balanceright there and I think if we
(21:53):
do that, then we then there'sspace for us to grow and develop
and utilize our emotion,intelligence for the good and
for the greater good ofourselves and for everybody else
yeah, I agree, I think they'regreat tools, but we can't use
them as a crutch.
Speaker 2 (22:09):
We can't let them, uh , take too much power, uh, in
what we do and just kind of like, utilize them as the tools they
are, which they are, you know,powerful tools, which is great.
Um, whoever would have thoughtwe would have been here, uh, in
the technology and ai androbotic stuff, where we are,
where it'll go from here?
But you know, with that too,now, just kind of like a quick,
(22:30):
almost like a not a rapid firequestion type thing, but, um,
what would you say is thebiggest benefit of ai for
emotional intelligence?
Speaker 3 (22:42):
um, well, look for for me.
I think I.
I think the best benefit is ifI'm responding emotionally to a
particular situation, saythrough email or in
corresponding with anybody else,I just run it through AI, I
just say rephrase in a moreempathetic way and I am pleased
(23:06):
that many times what I'vewritten, it doesn't improve upon
.
But sometimes it can come upwith something and I think, yeah
, do you know, that is better,that's good, so let me use that.
Speaker 2 (23:18):
Yeah, and to reverse that, what is the biggest
detriment to emotionalintelligence that AI brings?
Speaker 3 (23:28):
I think a lot of it is around everybody putting
their reliance on AI to do thethings that we do very well as
human beings.
The things that we do very wellas human beings A great example
(23:49):
is one of the things that AIwill never, ever, ever be able
to do, because this is a humanelement and that is an
expression of human qualitiesand human emotions, and there's
a deepness to art through itsexpression that makes us
fundamentally human.
(24:09):
Ai at the moment is not verygood at producing images.
Some of them are great.
Some of them are really reallygood, but some of them are great
.
Some of them are really reallygood, but some of them are
dreadful, and the majority ofthem you can automatically tell
that they've got an AI componentthere.
Now, will that ever be washedout?
(24:31):
I think perhaps it will be, butit will never be original.
It needs a human to say, oh,create a picture of a seagull
trying to land in a high windand see what it comes up with.
You know, at some point it'llcome up with a really good image
but, we will.
We will know it's ai and we'llknow it's.
(24:52):
We'll know it's ai for manyyears.
So all this talk fromcelebrities and politicians and
people in the media around AItaking over the world, Read it
with a big smile and think, ohyeah, what do you know?
Speaker 2 (25:14):
Yeah, it's definitely a great tool and hopefully we
continue to use it in a positiveway, and I'm sure there will be
people who don't.
Well, there already is wealready know that, with deep
fakes and things like that, whatthey're doing.
So, uh, and the security aroundit.
But you know, uh, robin, thishas been great conversation and
just the the complexity ofmixing ai artificial
(25:34):
intelligence with.
You know, emotionalintelligence that only is human
and, um, I think you, you reallygave some good, valuable
information on it and and kindof allowed people to think a
little bit deeper on the topicsat hand.
So I appreciate you sharingwhat you have today in this
episode I would love for you toshare if you want to get
(25:55):
connected with you, learn moreabout emotional intelligence
from you.
Where's the best place todirect them to?
Speaker 3 (26:02):
My website is eiforchangecom.
If you go along to the website,you can sign up for one of my
free courses.
I have a range of onlinecourses based around emotional
intelligence.
One of the most popular isbridging the gap between ai and
emotional intelligence.
So you know, if you want tofind out more, there's a great
(26:26):
course there for you awesome.
Speaker 2 (26:28):
Well, yeah, everyone, make sure you connect with
robin moore to learn out, learnmore about, uh, emotional
intelligence from his coursesand everything else he's putting
out there.
And yeah, robin, again, thankyou so much for being on the
Elevate Media podcast today.
Speaker 3 (26:44):
Thank you.
It has been wonderful, Chris,and I do hope your listeners got
a lot from it.
Speaker 2 (26:49):
Absolutely.
And if you are out therelistening, make sure you one
follow and like the show, if youhaven't already, but share this
episode with someone who'smaybe trying to improve their
emotional intelligence, becausewe can do so much more.
We can help so many more peopleby sharing this together.
We appreciate everyone tuningin and listening.
Continue to go out there,elevate your life, elevate your
(27:10):
brand, and we'll talk to youagain soon.
Speaker 1 (27:12):
Thank you for listening to the Elevate Media
Podcast.
Don't forget to subscribe andleave a review.
See you in the next episode.
Welcome to the Elevate Media podcast with your
host, chris Anderson.
In this show, chris and hisguests will share their
knowledge and experience on howto go from zero to successful
entrepreneur.
They have built theirbusinesses from scratch and are
now ready to give back to thosewho are just starting.
Let's get ready to learn, growand elevate our businesses.
And now your host, chrisAnderson.
Speaker 2 (00:24):
Welcome back to another recording of the Elevate
Media Podcast.
I'm Chris Anderson, your host,and today we're going to get
into a topic that mixes some ofthe things we've talked about in
the past.
You know emotional intelligenceand artificial intelligence,
and you know we're seeing such arise in AI nowadays with
business and life.
We're just going to continue tosee an uptick there, at a rapid
(00:47):
pace, I feel.
But there's still room foremotional intelligence, and so
we're going to dive into howthese two kind of coincide, how
we can bring them together andbridge these two kind of worlds
into one.
So we brought on an expert tokind of help walk us through
this conversation and give ussome good insight and direction
with it.
So, Robin Hills, welcome to theElevate Media podcast today,
(01:09):
Chris it's a pleasure to be onhere.
Speaker 3 (01:11):
Thank you for having me on your show.
Speaker 2 (01:13):
Absolutely, robin, and you know for those listening
you might hear a little bit ofan accent Robin's over in the UK
For those who are here in theStates or not in Europe, I guess
.
So we were kind of chattingbefore we got recorded and
everything, talking about thehistory over there and the
weather and things like that.
But Robin, yeah, super excitedto have you on To dive right in.
(01:34):
You know, emotionalintelligence it's an important
piece, you know, to the puzzleof life.
What got you so fascinated withemotional intelligence?
Speaker 3 (01:55):
Well, to give you a little bit of background, I
started my career as asalesperson working for the
pharmaceutical industry in theLondon, teaching hospitals a
really deep level and somedoctors who were doing exactly
the same job, but in acompletely different department,
or perhaps even in the samedepartment.
As roles changed, I couldn'tconnect with them in the same
way and I didn't know what whatit was, because I was
(02:18):
approaching everybody the sameway, with openness, with empathy
.
I wanted them to respect me andto respect the fact that I was
there to help them.
Some couldn't equate with that,some actually embraced it, and
it wasn't until I moved up tothe northwest of England, having
had a job change myself, that Irealized that it was emotional
(02:44):
intelligence, and that was agreat revelation to me, because
doctors are cognitivelyintelligent, they have high IQs,
they have brilliant minds, butsome of them are not in tune
with emotions, their own andother people's, and that really
(03:07):
limits them to a certain extent.
Speaker 2 (03:10):
For those who might not understand emotional
intelligence, what you'retalking about right there.
Can you define that for peoplewho might not know?
Speaker 3 (03:19):
Sure, it's a great question, chris, and sorry for
not having brought that upearlier.
Emotional intelligence is theway in which you are smart with
your feelings.
It's the way in which youutilize your intellect around
your emotions in order to makegood quality decisions and build
up authentic relationships andthen take action.
(03:41):
Very, very simple.
Simple to say, very difficultto do.
Yeah, very simple.
Simple to say, very difficultto do.
Speaker 2 (03:48):
Yeah, kind of like building a business.
It's simple but it's not easy.
Oh yes.
Speaker 3 (03:52):
Oh yes.
Speaker 2 (03:53):
So where does this you know we kind of mentioned in
the beginning where does thisemotional intelligence play in?
Now in the world we are, withso much AI happening?
How is this going to affectemotional intelligence, good or
bad?
Where do you see it going?
Speaker 3 (04:08):
Well, actually, I think, as a human race, we need
to recognize that it's theemotional intelligence that will
separate us from AI, and Ithink we've got to become more
attuned to it and better atusing it, because AI, for all
its strengths, does not haveemotional intelligence, will
(04:30):
never have emotionalintelligence, and the reason
being is that it doesn't possesswhat you and I have.
It doesn't possess what ourlisteners have, and that's the
human brain.
Speaker 2 (04:40):
Yeah, do you think it will ever adapt you?
You know we've seen movies likeirobot and things like that.
Do you think ai robotics willever adapt enough to have a
brain-like feature that allowsit to have any sort of emotional
intelligence?
Speaker 3 (04:58):
not in our lifetimes.
I I don't think it will happenin the next millennia.
I really don't.
Well, look, let's look at whatfundamentally makes us human.
We were born of humans.
We were nurtured as humans andthat's where we developed our
(05:18):
empathy to start with.
It was the emotional connectionthat we had with our mothers
initially and our fathers andour caregivers that helped us to
develop the right neuralconnections for empathy.
It was then the socialrelationships that we built up
when we started engaging withpeople of our own age, and we
(05:41):
built up relationships that wayand we built up relationships
that way and we learned as wegot older that those
relationships adapted and weadapted around them, and what we
did as young children we don'tnecessarily do now as adults, or
if we do, we've built upon themand become a lot more
sophisticated and a lot moremature around those activities
(06:04):
and the.
The other thing is, chris, youand I I can say this without any
fear of contradiction you and I, at some point in our lives,
have been naughty boys and we'vebeen reprimanded for it.
And we've learned through thatprocess and we can tell some
great stories about it.
I Robot will never be able todo that.
(06:28):
Never be able to do thatbecause he just doesn't have
that human experience.
Speaker 2 (06:34):
Yeah.
Do you think we'll see any sortof growth within them, trying
to connect on that level atleast?
Or how do you think the the aikind of system is going to work?
You know, alongside ouremotional intelligence, you see
it meshing well or no?
Speaker 3 (06:52):
I?
I think it will do to a certainextent.
There's some great researchbeing done in terms of picking
up emotions and looking atnuances, but it's got to become
a lot more sophisticated because, again, through our social
conditioning, we've picked up onvarious nuances of body
language and language, so wehave a deeper understanding and
(07:16):
we can make those sort ofconnections which, again, ai has
got to be programmed to do that.
Speaker 2 (07:23):
What about the self-learning aspect of AI and
robotics?
Do you think it could start toself-learn and do its own
research on emotionalintelligence?
Speaker 3 (07:32):
Yes, I think that's a great inevitability of it, but
one of the things that it isunlikely to ever develop is
self-awareness, and it's theself-awareness that gives us our
reason for being.
Why are we here on this earth?
Why are you and I, chris, doingwhat we're doing at the moment?
yeah it's because we havepurpose and it's because we have
(07:55):
meaning, and that is inherentlya part of what makes us human
as well, which, unfortunately, Idon't think the robots will
ever have that degree ofautonomy in order for them to
develop it yeah, it's definitelyinteresting.
Speaker 2 (08:11):
You know it's all, it's all a guessing game, but
and then kind of dreaming ofwhat it could be, but yeah,
that's very interesting thing.
Do you think robotics, ai, you,you, chat, gpt kind of thing
right now could aid individualsin better understanding or
having a better level ofemotional intelligence?
Speaker 3 (08:30):
Yes, I think it can.
I mean I use chat GPT, I useGemini.
I've been using Copilotrecently and I get it to check
my thinking and it's a very,very good tool for that.
It's not excellent because itoften comes up with mistakes and
it often comes up with errors.
Speaker 2 (08:51):
What kind of mistakes and errors?
Speaker 3 (08:53):
Well, some very, very fundamental ones, some built-in
prejudices into its programming, and sometimes it will give me
some instructions.
I want it to give me someinstructions on how to use a
piece of software, for example,and it will give me these
instructions.
But some of these steps arewrong and I go back and say,
(09:16):
well, this doesn't work.
And the AI systems will comeback and apologize and say, oh,
I've made a mistake.
So if it can make a mistake andif it can apologize for making
mistakes, what other mistakes isit making?
What other mistakes are beingmade that we're not picking up
(09:36):
on?
And I think this is where thehuman side of checking and
double checking and making surethat it's consistent with what
we know and what we need isvitally important to this stage
yeah.
Speaker 2 (09:50):
So because there's been so much, you know,
technological advancement, doyou see emotional intelligence
in individuals lessening,becoming less of a forethought
um?
Are we having more trouble withemotional intelligence because
of everything online and hybridstuff?
Do you see that as a as anegative, or are we or or have
(10:14):
you seen that emotionalintelligence is becoming better
because people are becoming moreaware of it through, maybe,
tiktoks online or whatever itmight be?
Speaker 3 (10:24):
I think at the moment , we're in a bit of a recession
with regards to emotionalintelligence.
I'm going to stay up front.
I'm seeing certain indicationsglobally around what that is.
I think we're in a globalrecession at the moment and I
(10:44):
see a lot of this globally atthe individual level, the group
level and certainly when westart looking at the economic
and the political level, and Ithink we've got to come to terms
with where we're going as ahuman race and I think we need
to be a lot more supportive ofeach other.
It causes me great distress,great turmoil emotionally and
(11:12):
great worries for the futurewhen I look at some of the wars
that are happening and some ofthe big arguments that are
happening, and I think some ofour leaders ought to knock their
heads together, get their headsknocked together and to really
come down to what it is aboutbeing human and trying toetic
(11:32):
and being a lot moreunderstanding.
You don't necessarily have toagree with other people.
You just have to tolerate andyou have to understand, and I
think that's missing.
Speaker 2 (11:50):
Yeah, it's interesting because you know.
So what would you say, I guess,with that?
What would a healthy, emotional, intelligent person kind of
look like?
How would they react to thingsor go with with things happening
in the world?
Speaker 3 (12:06):
it pulls in a fundamental question am I
emotionally intelligent?
Well, it's an interestingquestion because if I answer yes
, it's rather arrogant,self-conceited and suggests
there's no room for improvement.
And if I answer no, why am Ihere talking to you as an
emotionally intelligentindividual?
(12:27):
I think the answer is itdepends, and it's work in
progress.
You know, I'm continuallylooking at ways to improve my
emotional intelligence and thereare going to be certain
situations that I'll go into andI'll interact well and I'll
come out of it and think, yeah,that worked well.
And there's going to be othersituations where I go in and it
(12:49):
doesn't work.
I completely screw up, andthat's because I'm human, like
like you are, chris.
So I think, to answer yourquestion, an emotionally
intelligent individual is alwayslooking at ways to improve and
they go through periods ofself-reflection what went well,
what didn't go so well, what canI do better next time?
(13:12):
Did I leave that person feelinggood about themselves, feeling
good about me and feeling goodabout the relationship?
And if I can answer, then Ithink I've been emotionally
intelligent.
But it's not easy.
Speaker 2 (13:28):
Yeah, cause my mind goes to.
So I coach soccer, uh, football, uh, for you all Um.
And my mind goes to, like whenI had coaches and I didn't
always feel good afterconversations with coach,
whether that be, I was maybeupset or like, oh, why can't he
see the good?
But it always turned out good,because then I would kind of
(13:51):
take a second and say, okay,this is what he was saying.
Yeah, he's right.
I was just in the momentemotional or just frustrated,
but it wasn't that they werebeating, you know, beating
around the bush, trying to benice, like directly, you know,
constructive criticism, feedback, things like that.
Like to some people might seemintense or might seem mean or
(14:13):
might seem, you know, brash orthings of that nature, but to me
, maybe in the moment I wasfrustrated, but but like I took
it well and and was able toimprove.
So as a coach, like coming offlike I'm trying to walk that
line of, yes, I want theseindividuals, these young men, to
to know their worth and knowtheir potential and things like
(14:36):
that, but also not just let itget by without working at that
level that I can see wherethey're going.
So, so my, my point is, likewith emotional intelligence.
Sometimes we still have to notnecessarily be a nice guy, but a
good person.
So how can you walk that?
Speaker 3 (14:56):
line that.
That's exactly it, chris.
It's it's not being a nice guy,it's being a good guy, it's
having the right set of values,doing it for the right reason,
doing it from here.
Um, you have to be cruel to bekind at times you have to call
out bad behavior, you know,inappropriate behavior.
(15:20):
You have to call out some of theguys who are not playing soccer
appropriately and just helpthem to hone their skills.
They may not feel good about itand they may not feel good
about you, but you're doing itfor the right reasons.
You're doing it because it'sbeing underpinned by your core
values around wanting the bestfor the person.
(15:40):
And if you're doing it for thatreason, then you're being
emotionally intelligent andsometimes you may actually have
to soften your approach withsome people and say, okay, I
overstepped the mark there, butI'm I'm trying to help you and
help me to try and help you aswell.
And then there are other timeswhen you know you can push, you
(16:03):
can push and you can push andyou can push, and you might not
feel good about pushing, butthat person needs you to push
even further.
But you've got to make thejudgment about that.
And that, again, is where thechallenge comes in.
Speaker 2 (16:17):
Yeah, and definitely I think, like you said, we're
constantly learning and you know, I'm fine to tell them hey, you
know, maybe I was wrong in thatapproach or whatnot.
But then you know, I see a lotout there in emotional
intelligence uh, being the kindof, oh, it's okay, like the
super, super other spectrum oflike we can't be meaner, we
(16:38):
can't raise our voice, you can'tbe stern, you can't do this, um
, and so do you see thatobviously both extremes are
probably not good, but do yousee, maybe people getting it
wrong in that regards of ofbeing, you know, super tolerant,
super soft all the time being,not maybe the best emotional
intelligence no, no, that's notbeing emotionally intelligence
(17:00):
as well.
Speaker 3 (17:01):
I think you've got to go in with an approach that I
don't necessarily want you tolike me.
I want you to respect me.
Speaker 2 (17:09):
Right.
Speaker 3 (17:10):
Now, if you can get both.
If you can't, then you're introuble.
But get people to respect youfor who you are, what you are,
and through that they will thenlike you for that.
Speaker 2 (17:25):
So if you want to be liked all the time, forget it
yeah, and I have two young kids,so, like my mind goes to
parenting too, likeunderstanding.
I want to, you know, definitelymake sure they always know they
can come to me, like for help,for anything, and even if they
were in the wrong like, I'mstill here for them and we'll
(17:45):
figure out.
You know what comes next inthis situation.
But I always want them to knowthey can come here.
I don't want them to think Ican't talk to him because I'm
scared of what's going to happen.
But I also don't want to belike them having a tantrum in
the store and like getting downand laying with them and say I'm
here, I understand, like, andnothing against the people who
(18:12):
do that kind of thing, but like,to me that's kind of the
coddling side of things that weI don't think is a healthy
emotional intelligence, becauseyou're just allowing them to
have no reprimandation orreprimanding from that situation
.
And I might be off, because I'mnot, this is not my field.
So how do you, how do you walkalongside those people who, um,
and is that right?
I mean mean, is that the bestway to do it?
Speaker 3 (18:29):
Well, it's a case of being firm and fair.
And again, you have got twogreat resources there in your
children, because as you growand mature as a father, you'll
find that you become moreemotionally intelligent.
And if what you're doing isyou're giving your kids the
(18:49):
opportunity to be independent,make their own choices and make
their decisions, find out whattheir barriers are, they will
step over them just to see whatthe response is.
And if you do not respond inthe appropriate way, either let
them go too far or not even goanywhere near the barrier you're
(19:11):
going to limit them in terms oftheir growth and their
emotional independence.
So I think, again, you're goingto find it very, very, very
tough and it never stops.
Look, I have two girls and theyI'm very proud of them, and
they're in their 30s, they'regrown up, they're, they're
married and I still um questionas to whether I am treating them
(19:39):
fairly or not and whether I'mdoing the right thing.
I don't want them to look at meand see me as somebody who's a
great ogre that they can't turnto.
I want them to turn to mebecause they feel that I can
provide them with wisdom to helpthem to make their own
(20:03):
decisions.
So it's much more of a coachingrelationship, but what I want
is for them to be proud of me.
So what is it that I can do inorder to drive that?
I want to be proud of them, sowhat is it I can do to drive
that pride?
And I think if we're looking atpride as an emotion and looking
(20:27):
at it from a very pleasant,positive perspective, then that
drives development of emotionalintelligence as a parent.
Speaker 2 (20:37):
Yeah, and that's good and that's kind of the ultimate
goal, right, and you knowanything.
You know we're doing anything.
It can be simple, but it's notgoing to be easy.
Anything, you know we're doinganything.
It's it can be simple, but it'snot going to be easy.
Parenting definitely is not, um, but you know, back to the ai
thing, like with that like, sonow we have that component to
throw in the mix.
You know, first there's socialmedia and parents were having to
(21:00):
deal with figuring that out anddoing that and staying
emotional intelligent.
Now we have social media and aiand they mix, uh, and even more
hybrid kind of work space.
How do we, how do we navigateall that with emotional
intelligence, with everythingthat's out there now, um,
because they're they're beingfed so much information from so
(21:21):
many different directions, um,how do we kind of navigate that
emotional intelligence landscapeas we're trying to help others
develop it?
Speaker 3 (21:31):
well, I think, first and foremost, we've got to
accept that ai and social mediaare tools and they're there for
us to utilize in the mostappropriate way we've got to.
We've got to dominate the toolsrather than the tools
dominating us.
So we've got to get the balanceright there and I think if we
(21:53):
do that, then we then there'sspace for us to grow and develop
and utilize our emotion,intelligence for the good and
for the greater good ofourselves and for everybody else
yeah, I agree, I think they'regreat tools, but we can't use
them as a crutch.
Speaker 2 (22:09):
We can't let them, uh , take too much power, uh, in
what we do and just kind of like, utilize them as the tools they
are, which they are, you know,powerful tools, which is great.
Um, whoever would have thoughtwe would have been here, uh, in
the technology and ai androbotic stuff, where we are,
where it'll go from here?
But you know, with that too,now, just kind of like a quick,
(22:30):
almost like a not a rapid firequestion type thing, but, um,
what would you say is thebiggest benefit of ai for
emotional intelligence?
Speaker 3 (22:42):
um, well, look for for me.
I think I.
I think the best benefit is ifI'm responding emotionally to a
particular situation, saythrough email or in
corresponding with anybody else,I just run it through AI, I
just say rephrase in a moreempathetic way and I am pleased
(23:06):
that many times what I'vewritten, it doesn't improve upon
.
But sometimes it can come upwith something and I think, yeah
, do you know, that is better,that's good, so let me use that.
Speaker 2 (23:18):
Yeah, and to reverse that, what is the biggest
detriment to emotionalintelligence that AI brings?
Speaker 3 (23:28):
I think a lot of it is around everybody putting
their reliance on AI to do thethings that we do very well as
human beings.
The things that we do very wellas human beings A great example
(23:49):
is one of the things that AIwill never, ever, ever be able
to do, because this is a humanelement and that is an
expression of human qualitiesand human emotions, and there's
a deepness to art through itsexpression that makes us
fundamentally human.
(24:09):
Ai at the moment is not verygood at producing images.
Some of them are great.
Some of them are really reallygood, but some of them are great
.
Some of them are really reallygood, but some of them are
dreadful, and the majority ofthem you can automatically tell
that they've got an AI componentthere.
Now, will that ever be washedout?
(24:31):
I think perhaps it will be, butit will never be original.
It needs a human to say, oh,create a picture of a seagull
trying to land in a high windand see what it comes up with.
You know, at some point it'llcome up with a really good image
but, we will.
We will know it's ai and we'llknow it's.
(24:52):
We'll know it's ai for manyyears.
So all this talk fromcelebrities and politicians and
people in the media around AItaking over the world, Read it
with a big smile and think, ohyeah, what do you know?
Speaker 2 (25:14):
Yeah, it's definitely a great tool and hopefully we
continue to use it in a positiveway, and I'm sure there will be
people who don't.
Well, there already is wealready know that, with deep
fakes and things like that, whatthey're doing.
So, uh, and the security aroundit.
But you know, uh, robin, thishas been great conversation and
just the the complexity ofmixing ai artificial
(25:34):
intelligence with.
You know, emotionalintelligence that only is human
and, um, I think you, you reallygave some good, valuable
information on it and and kindof allowed people to think a
little bit deeper on the topicsat hand.
So I appreciate you sharingwhat you have today in this
episode I would love for you toshare if you want to get
(25:55):
connected with you, learn moreabout emotional intelligence
from you.
Where's the best place todirect them to?
Speaker 3 (26:02):
My website is eiforchangecom.
If you go along to the website,you can sign up for one of my
free courses.
I have a range of onlinecourses based around emotional
intelligence.
One of the most popular isbridging the gap between ai and
emotional intelligence.
So you know, if you want tofind out more, there's a great
(26:26):
course there for you awesome.
Speaker 2 (26:28):
Well, yeah, everyone, make sure you connect with
robin moore to learn out, learnmore about, uh, emotional
intelligence from his coursesand everything else he's putting
out there.
And yeah, robin, again, thankyou so much for being on the
Elevate Media podcast today.
Speaker 3 (26:44):
Thank you.
It has been wonderful, Chris,and I do hope your listeners got
a lot from it.
Speaker 2 (26:49):
Absolutely.
And if you are out therelistening, make sure you one
follow and like the show, if youhaven't already, but share this
episode with someone who'smaybe trying to improve their
emotional intelligence, becausewe can do so much more.
We can help so many more peopleby sharing this together.
We appreciate everyone tuningin and listening.
Continue to go out there,elevate your life, elevate your
(27:10):
brand, and we'll talk to youagain soon.
Speaker 1 (27:12):
Thank you for listening to the Elevate Media
Podcast.
Don't forget to subscribe andleave a review.
See you in the next episode.
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