Mastering Scarcity & Customer Experience with Michael Dodsworth

In this episode I chat with Michael Dodsworth, founder and CEO of Fanfare. Michael shares his journey from northern England to leading a company in Los Angeles that specialises in transforming product launch experiences. The conversation revolves around the themes of scarcity, consumer excitement, and the business opportunities that lie within navigating viral moments in sales. Delving into the problematic nature of traditional ticketing systems, exemplified by Ticketmaster, Michael offers an inside look into how Fanfare seeks to remedy these issues by enhancing customer experiences through strategic orchestration of product drops. The episode highlights the intersection of brand loyalty and consumer experiences, particularly in the age of social media, where brand differentiation is crucial. Michael elaborates on how successful brands cultivate dedicated followings by leveraging unconventional storytelling and exclusivity. The episode discusses the nuances of fan engagement and brand loyalty, with Michael providing intriguing examples, such as celebrity-infused products and disruptive marketing strategies. Throughout the conversation, Michael underscores the importance of treating fans with respect, acknowledging their time and effort, and fostering community and loyalty even in commoditised markets. To connect with Michael and to learn more about what he does, including downloading the 5-Step Hype Drop Playbook, please go to: LinkedIn - https://www.linkedin.com/in/michael-dodsworth/ Website - https://fanfare.io/ The 5-Step Hype Drop Playbook - How to Launch Without The Meltdown - https://fanfare.io/playbook