DESCRIPTION:
John Hayes interviews Mary Thompson, CEO of BNI and chair of the International
Franchise Association's Board of Directors, who shares her journey from the Marine
Corps to franchising via a company called Cookies by Design. Thompson highlights
the importance of franchising in developing her business skills and its
transformative impact on her career. She discusses her career progression, including
roles at Mr. Rooter and the Dwyer Group, and emphasizes the importance of value
alignment in franchising. Thompson provides insights into the importance of
networking, her experiences with private equity, and the operations at BNI. She also
discusses the wider goals of franchising, its impact on local communities, and
ongoing efforts to educate the public and lawmakers about the benefits of
franchising. Thompson's commitment to service, both in business and through her
role at the IFA, is also discussed.
- With Mary (Kennedy) Thompson.
TIMESTAMPS:
00:00 Intro
00:52 How did you discover franchising?
01:52 What is the Cookie Bouquet story?
04:40 Why transition to Mr. Rooter?
10:57 What is franchising's biggest value?
19:30 How does BNI work?
24:50 What is the BNI investment?
26:42 What is BNI's core competency?
30:44 What is "Givers Gain"?
43:03 Biggest franchising challenge and opportunity?
LINKS:
WEBSITE: http://franchisehotseats.com/
LinkedIn: https://www.linkedin.com/in/drjohnhayes/
Twitter: https://twitter.com/drjohnhayes
YouTube: https://www.youtube.com/c/Howtobuyafranchise
Instagram: https://www.instagram.com/hayesjph/
TikTok: https://www.tiktok.com/@johnphayesfranchise
Pinterest: https://www.pinterest.com/DrJohnHayes/
Facebook: https://www.facebook.com/franchisehotseatpodcas
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