In this episode, Gary Lafferty sits down with Ned Fasullo—multi-exit founder and CEO of Apex Technologies—to deliver a blunt message for MSPs, VARs, and IT leaders: if your business is still relying on box sales or break/fix, you’re in trouble.
Ned shares what most MSPs get wrong about recurring revenue, why Tier 1 helpdesk is about to disappear thanks to AI, and how smart founders are building businesses that are both profitable and sellable. You’ll also hear the truth about vendor licensing traps, why so many PE rollups fail, and how to stay relevant in a commoditized market.
If you're a tech founder building toward an exit—or just trying to grow more predictably—this episode is essential listening.
What We Cover:
Why box selling is a race to zero
Real-world examples of MSPs transitioning to recurring models
The future of Tier 1 support (spoiler: AI is coming)
Profitability tactics that clean up your P&L
Why PE rollups often backfire for clients
How to win deals without racing to the bottom on price
What buyers actually value in your MSP
Connect with Ned: apextech.it
Host: Gary Lafferty – growthfocus.io
Popular Podcasts
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
The Breakfast Club
The World's Most Dangerous Morning Show, The Breakfast Club, With DJ Envy, Jess Hilarious, And Charlamagne Tha God!