November 21, 2023 • 55 mins
These two women reminded me of one of my favorite movies. Legally Blond, they are smart, driven, focused and fun. The words they chose that define them right now are: Michelle Sanabria shared optimistic, driven, quirky, structured, spontaneity Caleigh Hoyne selected ambitious, passionate, energetic, processes, bubbly Their energy and pure joy oozed as they shared their individual stories of how they got started their careers, met and created a highly profitable business that makes dreams come true. They execute dream weddings or event with precision.
Tune in to meet these gifted women that have worked with over 500 events making memories come alive for their clients.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:20):
Hi, my name is Isabella Johnston,and I am called the Intern Whisperer.
Our show is brought toyou by Employers 4 Change.
And today's tip of the weekis about the horn effect.
It's an interesting name for sure.
So this is the tendency thatpeople have to view another person
negatively after learning somethingunpleasant or negative about them,
(00:40):
kind of like think devil horns.
It is the direct oppositeof the halo effect, which is
where the horn can affect.
hiring teams to weed out candidatesbased on a trait that is averse
to the team's preferences.
This could be something as trivial asthe candidate working with a company
you personally dislike or the candidatedisplaying a particular quirk or mannerism
(01:04):
during the interview, such traits mayalter your perception of the candidate
entirely, even though it's a smallfactor that may not even be relevant.
So how can you avoid the horn effect?
If you have a negative feelingabout a candidate, take the
time to figure out exactly wherethat gut feeling is coming from.
(01:26):
It may be something superficialor insignificant that
shouldn't affect their chance.
at this role.
You may also want to check with therest of the interviewing team to
understand the root of their opinionsand preferences about a candidate.
And so as always, we acknowledgebuilt in as the provider of these
great tips of the week and wewelcome you to the Intern Whisperer.
(01:50):
Our show is all about thefuture of work and innovation.
Today's guests are Michelle Sanabria.
And she is the founder and owner of SMSEvents and Design and Caleigh Hoyne,
who is the operations manager with SMS.
And one of the things that I noticedabout them when they came in, one of
my favorite movies is honestly, youknow, Reese Witherspoon where it's
(02:13):
Illegally Blonde because they've gotthe pink thing going on and I love it.
So that's the brand they'regoing to tell us all about it.
But welcome to the show ladies.
Thank you for having us.
We're so excited.
Very nice.
So let's talk about fivewords that would describe you.
I'm going to go to Michelle firstand I threw you for a loop because
I asked for three, but you know,you rallied and there's no shame
(02:35):
in sharing that on the show.
So don't worry.
Nope.
Okay.
So you, one of the firstwords you said was optimistic.
Why?
I am definitely a glasshalf full kind of person.
Any problem, I typically tend to gofor the solution first rather than the,
Oh no, we're in danger, we're lost.
(02:55):
So I, I consider myself a very optimistic.
Okay.
So why driven?
Driven.
I don't stop.
I see an idea.
I don't talk about ideas.
I pursue them.
So I am very driven in that sense.
I like the word pursue.
That's very intentional.
That's not just accidental.
It's like you're really going afterit, you know, full on commitment.
(03:17):
So when you say it, I believe you too.
What about quirky?
Quirky.
I am a weirdo.
I like weird things.
I like weird people.
I'm just a very natural, whatever yousee, that's what you get kind of person.
And sometimes it's a weird thing.
Yeah.
You know, what's really greatabout all of that is that being
quirky, it's like being nerdy.
Right.
(03:38):
And it used to not be cool.
And it's one of the coolestthings that we can have.
If it's your true self, it'sthe coolest thing you can be.
Yeah.
Okay.
So see, it's all good.
Structured.
Why structured?
So I love checklists.
I love to highlight that checklist off.
I plan out most of myprofessional life to a tee..
(03:59):
So I, I definitely am very structured.
Gotcha.
I am too.
I love structure.
I love it.
And then your last one thatyou gave was spontaneity.
So you have structure,you have spontaneity.
What's going on with that
?I know there goes the quirky I'm very hard to understand
sometimes too, but professionally,I have my 3, 5, 10 year goals.
(04:19):
On my personal life,I do not like to plan.
I don't plan dinners.
It's very spontaneous.
Let's flip a coin.
Are we going out to eat staying in?
So I have a little bit of that completeopposite work and life personas.
It sounds like it's a really goodbalance because when you have to
have, you're in the hospitality.
Correct.
You know, industry and everything hasto be, there is no room for error.
(04:43):
It has to be, you know, every second.
So at home, I don't want to plan.
Yeah.
Yeah.
You know, somebody told me something.
We're going to come over to younext, Caleigh but I think that you
guys might, would resonate with you.
Yesterday I was in a meeting andthey said that the reason why that
the Apple founder, what's his name?
Steve Jobs.
(05:03):
Yeah.
Yeah.
He always wore black is because it wasit was always a very fatiguing to have
to decide what he was going to wear.
And I think that must be why thesepeople that are super brilliant
minds, it's like, well, they'realways wearing the gray t shirt.
What's that?
You know, Facebook, right?
Or why are they always wearing black?
And I do the same thing.
I go, it's just easy.
It's just like, I don'thave to think about it.
(05:25):
And I love that you have these brandcolors because, you know, they're happy.
They're super happy colors.
And then it's also somethingthat, you know, you put it
on, it makes you feel better.
I'm pretty sure, but you know,you don't have to think about it.
Absolutely.
Yeah.
Pink closet that we just pick off.
Yeah.
Yeah.
Color is not the issue anymore, right?
Nope.
(05:45):
So Caleigh, what about you?
What are your words?
I had you down as ambitious.
So why ambitious?
I am a type of person where I liketo do everything all at once, as
many places and things as possible.
I like to do it all.
I don't like to just have one job.
I like to have four and justspread myself all around.
Cause I just feel like I get a lotout of like the chaotis, like the
(06:07):
chaotic, like ability to be able tobe like, Oh, I want to go do this.
Oh, no, I didn't do this.
Okay.
So just bounce around.
And then you also hadmentioned that passionate.
I've seen that like when you, I justmet you, but when you came in the room,
you're like, you know, this little bubbleof light and joy and all of that, but
I can tell that you really feel things.
(06:28):
Definitely.
I am like a passionate person, bothprofessionally, because I put so
much of myself into my work andI feel like my couples feel that.
I feel like that's why I like really havegreat connections with my couples when
things don't go exactly according to plan.
I.
I internalize it very harshly andI'm like, I feel guilty almost that I
didn't let things go completely right.
And then like at home, same thing.
(06:49):
Like I just, there's nothingthat I don't do that it's
like, I don't feel everything.
Oh, I can relate.
I can relate to both of youguys really, really well.
Energetic.
I do not stop.
I'm like the energizerbunny, like event days.
There are sometimes, you know, 10, 12hour days and I will get to the end of
the event and like, be like, I'll stopand realize I haven't eaten anything.
(07:11):
I haven't drank any water.
I haven't gone to the bathroom.
I have like literally not stopped all day.
But like when I'm in like that,like work mode, I don't like,
it doesn't phase me at all.
Like, I'm just like,okay, yep, got to do this.
Okay, now I'm going to go do this.
And I just bounce around until.
I get to the end of the day,I'm like, Oh man, I haven't
taken care of myself at all.
Headache.
Yeah.
Right.
You need to drink water, right?
(07:31):
Yeah.
Something like that.
So you also had mentioned processesthat your operations manager, that's
got to be like your Bible for you.
Absolutely.
I feel like such a big part of SMSand especially something that Michelle
and I have developed together hasbeen the processes of the business.
And it's been such a fun, like, it islike, it like gets me like all fueled up.
I'm like, yes, we're aboutto do process improvement.
(07:53):
Yes.
Process map, process improvementis like our bread and butter.
Like it's just, it's something thatit makes me feel good knowing that
there's a solution to every problem.
What is a process map?
This is intriguing.
I love processes.
We love process maps.
Yeah.
So in my background isin project management.
So essentially you take aproblem and you go from it's.
(08:17):
Existence like it's beginning from itsbeginning to the very end and you process
every possible obstacle every possible.
So it's like a decision tree,maybe something like that.
Yeah.
If this happens, what do we do with this?
Exactly.
Once the process map isdone, it becomes your S.
O.
P.
your standard operating procedure.
(08:38):
It becomes okay.
This is how you handlethis particular situation.
Yeah.
So we do them a lot.
I love that.
Oh, it's so funny.
Bubbly.
I mentioned this about you already, butlet's go ahead and go with this word.
Why bubbly?
Oh, bubbly.
I feel like I just like, I don't know.
I feel like I'm always likein like that very like happy,
just good, feel good mood.
(09:00):
And I like to put otherpeople in a feel good moods.
I like to think ofmyself as a funny person.
So I feel like with my bubblyness, like I like to make people
laugh and feel good and stuff.
So I feel like I kind of exudethat to other people too.
Hmm.
I'm sure you do.
So your educational background,we'll bounce over here to
you and we'll start with you.
You know, where did you go to school?
How did you end up to where you are now?
(09:21):
How did you meet each other?
All of that good stuff.
Well, I went to school over at UCF.
I had my bachelor's in event management.
And I had started working in theevent industry about a couple
of months prior to graduating,which was in 2020, oddly enough.
So did you go to Rosen?
I did.
Okay.
Yeah.
So excellent program.
Absolutely.
I learned so much from going to schooland everything that I've learned
(09:44):
from school has been excelled uponat this job, which has been awesome.
But when I first started workingin the event industry, I was
obviously, it was kind of post COVID.
It was weird times, you know, that wehad Super weird restrictions in place.
So I worked in a coupleof different industries.
I did, you know, venues.
I worked as I actually was abridal stylist for a little bit.
So I did lots of different things,but I always knew I wanted to be an
(10:05):
event coordinator was like, I knewthat from the time I was in high school
that I, that's what I wanted to do.
I got an opportunity, got an interviewwith Michelle and literally we've
been in touch with the Hibsons.
Yeah.
So how did you find that?
Was it posted at school?
How did you get there?
I actually just found likea job posting on Indeed.
It was just like a random posting.
I applied to anything that was eventrelated because at that point I was about
(10:26):
eight months in really getting my feet wetin the event industry, but I wanted more.
And it was actuallycompletely different position.
I was doing like sales and marketing.
So very different, but I started thereand just kind of found my way to Michelle.
And then we were working togetherliterally every single day for
the last two and a half years.
. That's a nice story.
How about you, Michelle?
Where'd you go to school?
So I have a little bitof a different story.
(10:49):
I actually came here at this campus,Valencia East so for our listeners so
it was kind of nostalgic to come back.
It was kind of cool.
But I started my journey to businessschool in Valencia and then I soon.
Stopped coming to school.
Right out of high school, Ihad a job opening franchises
for a local coffee shop.
Wow.
(11:09):
So I opened about three orfour of their franchises.
I mean, I'm just kind of figuring it out.
I just kind of high school.
I've got my checklist.
I'm just figuring things out.
Realize I kind of havea knack for organizing.
Yes.
And then soon after I starteda company for consulting.
So small business consulting,again, figuring it out.
On my own, just yeah,I opened a franchise.
(11:32):
I can teach people how to openas a little 19 year old thing.
So I started that and reallyrealize this is something I love.
I love business and I love structure.
So how do I put those two things together?
I did have a little bit of successwith the business consulting.
I helped open two locations and then Ikind of got adopted into the Advent Health
(11:55):
family where I was there for 13 years.
So it's been They'revery service oriented.
Yes.
Yeah.
I love it.
I still bleed blue.
It's, it's my home.
So that's where I really polished a lotof my professional skills, I mean, 13
years, I learned a couple of things.
Yeah, I kind of moved up withinthe organization to then become a
project manager, kind of handlingmore, system implementations, new
(12:20):
locations as a project manager,while I was doing that job.
One of our current businesspartners offered me the
chance to be, to do a wedding.
They're like, Hey, would you liketo do help me with a wedding?
And of course everyone's dream, theysaw the JLo movie way back in the day.
And they're like, Oh my God.
Yes.
I want to be JLo with theearpiece and like do a wedding.
(12:42):
So I said, yes.
Not knowing.
I've never done a wedding.
I don't know what I'm doing again,just kind of figuring things out.
Needless to say, the person introducedme to the client as the number
one wedding planner in Orlando.
Oh, wow.
High praise.
No pressure.
I don't know what I work at a hospital.
(13:03):
So, I mean, I took that veryseriously because that's a lot of
pressure, but I don't Give up, right?
So I'm like, okay, I'm the number one.
What does the number one do?
So Google was amazing at the time.
I googled every checklistyou could possibly think of.
Needless to say.
I killed the wedding.
It was great.
It was a very good wedding.
I'm still friends witha couple to this day.
(13:25):
That was five years ago.
And that's where it just clicked.
I was like, I, I have to do this.
This is a passion.
I love what I'm doing.
It's a business.
It's structure.
It's fun.
It's got everythingthat I would want to do.
And then first year in, we did 60weddings and now we're averaging a lot.
Yeah.
And now we're averagingabout two over 200 weddings.
(13:48):
A year?
Or events, I shouldsay, not just weddings.
.Okay.
That's a lot though.
You know, when you think about200, there's 365 days in a year.
That's a lot.
That's a third of the year already there.
That doesn't sound likethere's any downtime.
The summertime.
None of the people get married orcelebrate in summer, I feel like.
(14:08):
So we get, that's ourlittle vacation time.
Really?
Yeah.
Okay.
I'm no longer married,but I got married in June.
So to me, I'm going, that's prettysummer like, yeah, no, not in Florida,
not in the middle of Florida anyways,maybe on the beaches or something, but
in the middle of Florida, it's just hot.
No, it wasn't in Florida, butobviously I'm not married and it
wasn't because of the wedding though.
(14:29):
Yeah.
I didn't choose.
Well, that's all I'll say.
Yeah.
I think that the weddingindustry would be such.
It seems like it's always happy,but is there a bridezilla?
You don't have to explain who it was oranything, but I'm sure there are at times
some people that are stressful to workwith, but it's gotta be way more joy.
So again, going back to that optimistictrait of mine, I don't know if I
(14:54):
just know how to manage people.
Well, we don't get for our numbers, forour volumes, we're actually about to reach
our 500th wedding next week, October.
I don't want to put thedate out, but it's coming.
It's coming soon forthe amount of weddings.
I would say we've probably had maybe 1%.
(15:16):
So five that are like,well, you're very stressed.
There's nothing we can do.
It's right.
And then we get some momzillasmostly, I would say we get
more momzillas than bridezilla.
They're just, they want it to be perfect.
They're their child.
Yeah.
Usually if you have a momzilla, the brideis the most relaxed person in the world.
(15:37):
She could care less.
She's just having a blast.
If you get Bridezilla, the familyis just the most loving people.
It's very weird.
They balance each other.
They do.
Yeah.
That that's good.
That is super, super good.
Okay.
So other than weddings, whatelse have you guys done as SMS?
Done a lot of different things.
We've done politicalevents, Halloween parties.
(15:59):
We've done corporate events.
Do you have one?
Halloween's right around the corner.
We did one last year.
That was a really big event.
It was a house party, but it was like,we did like a haunted maze and it was
really a really, really cool event.
That's a bigger house.
It has to be a big house.
Yeah.
Be able to do something for a house.
They're, they're very intricate.
(16:19):
They require a lot of detail, alot of attention, a lot of vendors.
This year we took a little break.
I knew I was going to be out of townand I didn't want to leave the team high
and dry, high and dry, high and dry.
Yeah but they're, they're a lot of fun.
It gets you out of your comfortzone of like the beautiful.
Now it's like the spooky, likehow spooky can you make things?
(16:40):
How creative can you get with theproperty that you're working with.
Yeah.
Watch a lot of horrormovies during the time.
That would have to be areally good idea, right?
Yeah, it has to be.
Absolutely.
Inspiration for sure.
Huh.
What is one of the most interestingthings that you've done?
Halloween sounds like a lot of fun,but the political campaigns, I mean,
(17:00):
that's pretty, pretty structured too.
I, without giving away any specific guestsor anything, I'm not sure if you can.
It's definitely a different, just.
The way you approach it is a lot differentbecause you always have to look at who's
your goal, who's your audience, whatare the expectations from the client.
So one of the things for SMS, we Iwant to convey we are not planners.
(17:25):
So that's very importantto know about our company.
We are day of coordinators.
So we're more on that last stretch.
You've planned everything you handus the binder and you said, guys, I
need it to happen exactly like this.
That's where we thrive.
We don't plan the entireevent from beginning to end.
Oh, wow.
We kind of come in at the end asa superheroes of like, okay, you
can take a step back and enjoy.
(17:46):
So does somebody come in withlike their book and say, this
is how I want it to be really?
Because I thought therewas always a planner.
I didn't know that there wasan option to just say no here.
Yeah.
Yeah.
So we, there is a plannerwhere you're heavily involved.
The person maybe is like,Hey, I want to plan.
(18:07):
I have a campaign coming.
Let's go with that.
And I don't, I don't want to do anything.
So that planner would book the venue,get the vendors, they would be hands on.
So they get all of that together.
It is a pretty penny to dothat because of course you are,
it's hours and hours of work.
Yeah.
We don't do that.
Got it.
We come in, once everything isplanned, we collect everything we
(18:29):
communicated to the proper parties.
And then we're there on event dayto make sure if you wanted purple
napkins that were seven by seven,you're going to get purple napkins.
Like we make sure everythingcomes to fruition.
Yeah.
As dreamed.
Yeah.
That is super, super good.
Okay.
So what does that future look like forSMS as you're going into next year?
(18:50):
You said 500 this year.
I can't even imagine, like, doyou try to double like that?
Because that means you're goingoutside of just central florida.
You're beginning to expand.
Honestly.
I feel like we are very big dreamers.
Like we have like our visionboard in the office of like, okay,
what does next year look like?
What does 5 years from now look like?
(19:11):
What does 10 years from now look like?
And.
It is very big.
It scares us, which we like to, we liketo dream in the way that like we want
to be like, we like to be like, okay,we're going to be on a Netflix show.
We are going to be the biggestcoordinators in Florida.
We are going to be all acrossthe world at some point.
So it's definitely something thatwe, we have a very clear vision of
(19:31):
what we want to do with the business.
And I'm very excited to see whereit goes because there is no limit.
That's the scary thing.
Optimistic meets ambitious is very scary.
Yeah.
That's good.
That's a really good math equationright there that you gave us too.
I like that.
Yeah.
I'm going to, I usuallytake a lot of notes.
I'm going to put that just right nowto the show notes because that would be
(19:54):
part of how I would describe your show.
Yeah.
Yeah.
Okay.
So.
Aside from anything in thatrealm, do you see yourself
expanding outside of political?
I'm pretty sure you've done anniversaries.
I'm pretty sure you've done like, Idon't know, you mentioned nonprofits.
Yeah.
You know, I think one thing that is onour, actually our vision board and goals
(20:16):
for the next couple of years is we havenot had a lot of exposure to kind of
the, the corporate world, like, there'sa lot of corporate events that happen.
We've had a few small scalecorporate events, but I think that's
something I'm definitely interestedin learning a little bit more.
I don't know how much I'd want to get intothis, but the expo world is also very big,
(20:37):
like, conventions and things like that.
Where they do have a team, I thjnkone of the things that makes us
so valuable to anyone hosting anytype of event is you can plan.
You can save all of yourbudget money by planning.
At the end of the day you'veinvested this much time.
Do you want to work the event?
(20:59):
No, no, you just spent six monthsplanning and and having meetings
about the meetings about the budget.
Just hand it over.
Let us take care of it.
Your budget is not going to be impacted.
We're very affordable and enjoy theparty that you've been planning.
That's the key.
That's in a nutshell.
I was like, do you want toenjoy your party or not?
Yeah, I one time I hadI was doing an event.
(21:21):
I've done a lot of events and Ihad an intern that was with me
and she said, okay, I'm goingto take care of everything.
You don't need to worry about it.
She was so organized, describing exactlylike what you guys are telling me.
And I went, this is great.
It was nice to have a handlerbecause she said, okay go get
her right now and bring her in.
(21:43):
And I'm going, this is wonderful.
I didn't, I really didn't worry at all.
So your recommendations, if youdon't have enough out there, I
hope that you get like way more.
I hope it doubles, you know, morethan what you can ever imagine,
because that would just be amazing.
Right.
Those Google reviews spike you up higher.
Yeah.
(22:03):
So I, I do have some friends in someof those places that you're asking for.
So I just came from the Meta centerevent and they do hire outside
and it was over there in Dr.
Phillips.
And it was the, I did not go tothe post event, which was Thursday
night and it was Lost Frequencies.
Don't know if you know this artist,but they brought this person in and
(22:24):
it did they shut down wall street.
Yeah.
Yeah.
And they had this other DJ, it waskind of like a really, really big deal.
I'm going to make sure I introduceyou to some of those people because it
sounds like it aligns with those goals.
So big audacious goals equals dollars.
Yeah.
Yeah.
Yeah.
We'll add that one to it.
(22:44):
Okay.
So Caleigh, what is the hardest lessonthat you learned that changed your life?
I think in terms of like overall, likethe biggest lesson I've learned is.
How to be good at communication.
I feel like a lot of people justput on the resume, like, Oh, like
a great communicator and stuff.
And especially like me, like a littlepeon coming out of school, I was
like, Oh, I'm the best communicator.
(23:06):
I was awful.
Like I, there was no like telling howmuch I was about to learn when I got
into this position, when it came to howvital communication is not only just to
like talk to clients, but talking to, youknow, vendors and venues and all these
people that we work with and just beinglike very good at, you know continuing
to like keep everybody in the loop.
I feel like everyone kind ofthinks that they're good at
(23:27):
communicating, but oh, they do.
But communication is such a likevalid skill that I feel like is
like, you need to have nowadays.
Yeah.
I don't feel like we have it as much.
And like, even like, I rememberwhen I first started working for
Michelle, like one thing I'd be like,she'd be like, Oh, did you do this?
I'm like, yeah.
Oh, yeah, it's done.
Okay.
Did you follow up?
Oh, no, I didn't follow up.
Okay, follow up.
(23:47):
And then a couple weeks later.
Hey, did you follow up with them?
Yeah, I followed up.
They never answered back.
Okay, follow up again.
Yeah.
And it was just like thatlittle like repetition.
I was like, okay, like, I feel like I'mbothering them, but all right, but it's
just like that, you know, it's justlike keeping up with people, you know,
making sure you're checking in on peoplebecause honestly, something that we
find too with weddings, we have peoplethat just sometimes don't answer us
because, you know, I mean, if you're you.
You know, have a full time job and you'relate in the week, your wedding, exactly.
(24:11):
You're not going to answer us.
So I feel like, you know, just like havingthat, like, you know, consistency of
like, you know, coming, like followingup with people, making sure, you know,
you're communicating, you know, the sameidea to everybody, making sure like today
I had to send an email to the clientand the person, the vendor that they're
working with just to make sure thatthey both communicated with each other.
I totally understand what you're saying.
(24:31):
I always copy myself on emails.
People think that they're all these.
They think that they're awesomecommunicators and nobody is, because
it's the who, what, why, where, when,how, you have to include all of that.
Well, I went to the store to goand buy this and I saw them over
there and I went, okay, who is them?
What store?
What did you go get?
(24:51):
You know, how long did it take?
Yeah.
Like what, where's the rest of the story?
That just wasn't enough communication.
And communication, I know you're goingto hit this too, Michelle, I'm sure of
it, is it's definitely auditory, right?
You know, we know that we have to listen.
It's verbal.
It is.
It is truly written, you know,documenting things, but it's also
(25:12):
visual because that's where youread the body language, right?
Of somebody.
Oh yeah.
So communication, people think they are.
And I go.
They, they'll tell me there are five.
And especially when I work with a lotof people that are, you know, in school,
they think they're a great communicator.
I said, what do you know about my company?
I don't know anything.
Then I, I don't think you'regoing to be strong in research or
(25:35):
communication or, or, you know, likeany of these things, because how
are we having a conversation, right?
So what do you think, Michelle, whatis your, you know, hardest lesson?
Oh.
I'm gonna throw this one at you.
Chime in and . I think the hardestlesson that I've had to learn, and
it stinks because I learned it now.
(25:58):
Oh, is that cliche where it's like, Iwish I knew this as a little 19 year old.
Yeah.
Opening up consulting business.
Think about, and the biggest lessonis just to, there's no reason to
fear things like there's a lot ofthings we don't do because of fear.
And I've lost a lot of opportunitiesor maybe my where I could have been
with SMS today had I not like, Oh,I don't want to, I even, this is
(26:22):
I I'm speaking on a microphone.
I would have never in a million years.
So if I would have just taking that fearout, coming out of, you know, college
or high school, where would I have been?
You know, that's a tough lesson.
It is.
It is.
And the previous two guests havesaid the same thing and what we
came up with both times and it wasthem and just the conversation is,
(26:46):
why is it that a four year old,a five year old, they don't care.
They just go, let's just do it, youknow, and there's no fear in them.
No fear, but yet as we get older,we've learned more, but for some
reason, we become more afraid ofsaying, Oh, I don't know that.
Or, you know, just, just say it.
It's very liberating.
(27:07):
I think.
And even to circle back withcommunication, something that's
really gotten me to the point where.
I mean, I do, I'm very bold.
I will be the one that's like, butyou literally just said the complete
opposite, like, did you not mean that?
Or I think knowing that most peopleare more afraid than you are.
(27:27):
Oh yeah.
So in an uncomfortable situation,someone is just wanting someone to do it.
So once somebody does, it'slike, okay, thank goodness.
We all were very confused.
We didn't know what they were saying,but nobody speaks up nowadays.
No, it's like, there's a cultural, like.
Like, don't say anything.
I don't, I don't know.
It's.
It's, it's about to me.
(27:48):
I think it's more about accountabilitybecause if they say they're going
to do it, then that means thatthere has to be a follow through.
That it means that if it getsmessed up, then it's on them.
But you know what, whensomething is wrong.
Being able to go in there and say, Hey,you know, let me go and try and fix it.
Right.
You know, if you just say that's whenit's good to use the word try is like,
okay, then you get to claim you fixed it.
(28:10):
Sure.
And it's, it's not assumingpeople know what you mean.
Yeah.
It's like, I think that's where we comea lot with our, in, in the work is.
We sent out an email assuming theyunderstood it or assuming they read
it or assuming they knew exactlywhat it is that you expected when,
if you wrote it out in the beginning,Hey, this is what I'm thinking.
(28:32):
Here's the ideas.
What are your thoughts?
I need three thoughts by tomorrow.
Is that okay?
Like, you've.
Put the ball completely on their court.
We I've learned to write likefive year olds because when you
use simple words, it, it actuallytranscends a lot of language issues.
So whether it's a, you know, they speakmultiple languages or just a second
(28:56):
language, if they're Actually scanningand skimming, then simple words are easily
digested and they can be understood.
And then there's this other placewhere, you know, you don't know if the
definitions are the same for a word.
So if I use, I don't know, let's pick anyword like a premium, what is premium mean?
(29:17):
It'll have a different definitionto you than it does for me.
Right.
So, you know, we have to put thoseparameters of a definition around it.
So it's.
We're all on the same page.
Yeah.
So most grateful for whowants to take this one?
Michelle Oh, okay.
It's going to be very.
(29:37):
Cheesy, but I'm super grateful.
I have a couple of thingsto be very grateful for one.
I have a really good family support systemlike we are all I'm a positive person,
but then when I'm feeling down, I gotanother one that's like, hey, don't worry.
It's not that big of a deal.
You're going to be fine.
So I'm very gratefulfor my internal bubble.
(29:58):
But then I'm also very gratefulfor, like, this business and the
work family that we've created.
It's I understand that thatis not a common culture.
So in businesses or in any job, youhave drama and you just have like,
unnecessary issues that get kind ofweeded into the, into the work life.
(30:20):
And we don't reallyexperience that that much.
So every day I'm like, guys,you realize how lucky we are.
Like we actually enjoyeach other's company.
We take vacations together every year.
Our team goes on a vacation together.
We care for our families.
And I know that that is not common.
That is not.
So I try to like remind myself.
(30:40):
That that's very special.
And then with the business,I pinch myself every day.
You're so in the weedssometimes like we're very busy.
We're constantly doing emails.
We're constantly talking to clientsand it's almost easy to forget
where you are, how far you've come.
So it's very humbling to look back andbe like, Oh my gosh, we're actually like.
We're legit.
Like this isn't just alittle coordinating thing.
(31:03):
Like we're doing something biggerthan what we had dreamed of.
So that's very, it's very humbling.
So I'm very grateful.
Yeah.
I liked that you identified thatbecause many times when I drive around,
I sit here and I'll see a littletiny, like a hot dog stand, right?
Somebody started their businesslike that and then they became
Chick fil A or whatever.
(31:24):
Right.
They don't have hot dogs.
But, you know, you get the idea, right?
You know, somebody starts like alittle tiny nail salon store, you
know, and it's just like a chair,but then they become a chain.
Yeah, absolutely.
It's inspiring.
I'm going to I would do wantto pull somebody in here.
So the most grateful is howI met you is through Bruce.
Yeah.
Yeah.
(31:44):
So I feel like we need to giveBruce a little shout out here too.
Yeah.
Because you guys are you formed thislittle empire, you know, with the
decor side and then you guys, andthen I'm pretty sure there's somebody
that's a food person out there.
And then here's Bruce.
Yeah.
And he has his little Charlie'sAngels thing going on all around him.
Yeah.
(32:05):
So.
We do, we talk when he'she's our mafia boss.
Like we talk about him allthe time in the office.
We always refer to him as like, okay, he'sgoing to be proud of us for doing this.
Cause He definitely, I mean,we credit him all the time.
Yeah.
Like I wanted to make sure we did that.
He, I mean, he, he'll,he's going to hate this.
I know he will.
(32:25):
He does not like the spotlight.
He does not, he has a blackpicture on Facebook just because
he has to have a Facebook account.
But he truly is like the fuelbehind a lot of our success.
And we don't forget that ever.
Like.
He's the one that was like, Oh yeah,the number one planner in Orlando.
Yeah.
I read that article.
(32:46):
I saw it.
He wrote it.
So he pushes us constantly to be better.
He pushes us to get out therelike, okay guys, what's next?
He holds us accountable.
If we were scared to give him ourgoals because we know he's going to
come back in a month and be like,okay, where, where did you go?
Where were your goals at?
What's going on?
So he definitely is a bigdriving force in our success.
(33:07):
We appreciate him.
Yeah.
I'm glad that he got his littleendorsement and we, we put him in there.
We didn't throw him under the bus.
We actually put them on the top there.
So yeah, very, very nice.
So who in your life hashad the biggest impact?
Oh boy.
I have a couple of different people Icould really credit for this because I
feel like in a professional sense and apersonal sense, they're different, but
(33:30):
they also correlate with each other.
Professionally, I think Michelle hasprobably been the most influential person
to me as a professional, but everythingthat she's taught me professionally
has bled into my personal life.
So just like, again, communicating,like just, you know, being able
to, you know, be bold enough justto like, stand up for yourself.
Like when I first met her, I waslike the shyest, like, little person.
(33:53):
I don't believe that.
It's crazy to think, but I really was.
I was like, very like, just like, I hadlike a little shell on the outside, like.
If someone like, you know, made me feelbad, like I would just internalize it.
I wouldn't say anything to them nowadays.
I'm bold enough to be like,do you think that that's okay.
And I, you know, kind of like turn it backon them and they'll be like, Oh, whoa.
And it's just one of those things.
Like people don't, youknow, do that nowadays.
(34:14):
So I've definitely grown such aconfidence just like on my, like
in my professional life, from allof the things that she's taught me.
And then that's also turnedme into like my personal life.
And like my boyfriend, Billyhas been such a good, like.
enacting force ever since, becauseMichelle's gotten to meet him and
like, he's kind of in a very similarposition that I am in his company.
(34:34):
So we just like, look at it.
Like, we're 2 little like bosses andwe're like, we're going to do this thing.
Like, and he motivates me to beable to you know, see the future
and like what we're, you know,what life's going to look like.
And we both fuel each other and like,we're going to be in these businesses.
We're going to be doing this togetherand we're going to be bad asses.
Yeah.
That's great.
I love it.
And I really think that women, weneed to be supporting each other way
(34:58):
more than sometimes what happens.
Yeah.
So I love the, the chemistrythat's going on here and the, the
mentoring and it goes both ways.
I can see that it'shappening that way too.
She's my work wife.
Yeah, there you go.
That's a compliment too.
Yeah.
So what would you want tobe remembered for Michelle?
(35:19):
Oh, that's a good one.
I think personally, like my circle,I would want to be remembered
as that thoughtful person.
I'm the person that remembersyour dog's birthday or like.
You just moved into apartmentbasket for me, like, I love that
my love language is gift giving.
So I'm constantly making peoplefeel good in some capacity.
(35:42):
So I'd love to be remembered.
It's like, Oh, she made me feel something.
There was a feeling there.
There was a feeling.
Yeah.
Yeah.
And then professionally, I wouldlove my team or whoever came through
the SMS company, anybody evenin my past career, I would want.
Wherever you are in your success journeyfor me to have made an impact, whether
(36:05):
it was cause I'm very at work at home.
I'm a goofball.
I am like, there's no care in the world.
Just go with the flow.
At work.
Watch out.
If there's some structure.
Yeah.
And I hold people accountable hard.
Yeah.
So I am a little bit more of a scaryperson at work, but I would love for my.
(36:26):
Fear of God is a good thing.
Honestly, you know, healthy fear is good.
Yeah.
Yeah.
I call that healthy fear.
Yeah.
I would want my team in the future, 10years, 15 years from now to be like,
man, she made me a better communicator.
She made me a better writer.
Like, yeah, I can effectively write anemail because of what, how hard she was.
She wouldn't accept myemail, writing them 7 times.
(36:48):
I don't know.
She made me brave.
She made me confident.
Like, I would want to be rememberedas somebody who made an impact
on your future success somehow.
Whether it was because you werescared or not, truly good success
is success no matter what.
Well, we're going to take a momentto acknowledge our sponsor Cat5
Studios, and we will be right back.
(37:10):
The intern whisperer is brought to youby Cat5 Studios who help you create games
and videos for your training and marketingneeds that are out of this world.
Visit Cat5 Studios for moreinformation to learn how Cat5
Studios can help your business.
Thank you, Cat5 Studios.
Now in the second half of ourshow, we talk about future
jobs and industries in 2030.
(37:32):
Now I don't know if it could happen thissoon, but I have a huge fear for people
in the food and event and hospitality.
I mean, the word hospitality issupposed to be about people, right?
I have a lot of concerns about that.
What do you think 2030not so far away, right?
Because, you know, that'sbasically we think it's seven
(37:52):
years, but this year doesn't countor next year take that one out.
We could take 2030 out and then it'slike, okay, it's just five years.
You know, so what, whatdoes that look like?
Oh, gosh, that
is an opinion question.
So there's no right or wrong Scary andalso it's a fun one because you get to
kind of think outside the box becausewho would have thought back in the
day, the Jetsons, that's a real thing.
(38:14):
Now, a lot of that flying cars are real.
They're coming.
Yeah.
I think our industry willdefinitely be impacted.
Just think of.
Let's take one vendor at a time, but likephotography right now, a lot of the bulk
of a photographer's work is obviouslythe day of, but then it's mostly editing.
So it's all the editing, making sure thosepictures are looking, you know, money
(38:37):
shots, but now you have all these presets.
So at what point does the presettake over to where you just, okay.
So explain what a preset is.
I am not a photographer or social media.
I don't even take selfies,but it's, it's a preset.
Like you pick a style that youwant your photos to look like.
You want them to be light and airy,maybe high contrast, maybe comical.
(39:00):
And so AI has built in these presetsthat you click a button and all of
your photos have the same aesthetic,the same vibe, the same, everything.
So, whereas before they would haveto manually go in and manipulate
photos to make them look liketheir style videographer similar.
Now you can just clip a tag to your pantsand the drone follows you everywhere.
(39:24):
So why would I pay for avideographer in the future?
If.
They're more affordable.
Drones are just easily accessible.
Yeah.
So I think there's a lot of categoriesthat will heavily be impacted by
Somewhat right because we knowwe can do a lot with our phones.
Yeah, just you know our phones everybodywe have like Multiple cameras we can
(39:46):
shoot videos we can make movies withthem So it doesn't mean that you know how
to use it So there's those people thatyou know, we have these tools, but it
doesn't mean they know how to use it well.
Well, I mean, I know we're talking2030, but in 2023, my last two
clients that I met with, they optedto not go with a videographer.
(40:07):
They paid for an app.
So everyone mistake photos on theirphone, they get downloaded to an album.
So, I mean, people are looking intothat as a way to still get photos,
they get a preset, they're going tolook beautiful, but it wasn't a person.
So I think there's a lot of opportunity.
Which is beautiful.
I think AI is a beautiful thing, but Ialso worry that it's convenience driven.
(40:34):
So at what costs does that.
Which I guess is another questionwe're going to go to later, but.
Yeah, you know, there'sand we can bring that up.
It doesn't matter.
We don't have to wait for thatparticular question because my
concern is always about, like,what happens to the people, right?
You know.
(40:54):
I don't know if you everremember the movie WALL E.
Absolutely.
Okay.
So WALL E, they're alllike little dumplings.
They just sit in a chair andyou know, like, that's it.
And then there's the robot there.
You know, they, they'vegot a lot of movies.
You can pick Terminator.
You can watch Black.
I don't know if you guys watchBlack Mirror, but you know.
It's, it's very dark.
(41:14):
It is, but it's so true.
If you're open, if you havean open mind and you really
internalize it is very deep.
Yeah.
It's also a cautionary tale.
I like, you know, put, putsome rails around this, you
know, so that we're engaged.
We're not just on autopilot.
So I feel like there's,there's so much that is there.
(41:34):
One of the things that we were talkingabout is, We, you mentioned robots,
I've, I have a fear that that meansthat internationals people that
are, you know, just straight in highschool that, you know, these types
of jobs can usually be the first jobthey get when they're in at a food
restaurant or they're serving, right.
There's doing something that's relatedto call it hospitality and food.
(42:00):
That means there's going to besome people that can't have jobs.
So there's people that are doctorsthat are driving Uber and Lyft
that came to this country, right?
What what is to these people?
Where do they go?
Those are my questions.
I don't know if you have answers for them,but you know, it's something that I think
that we need to Discuss for sure justbecause we can doesn't mean we should.
(42:24):
Right absolutely and for inmy opinion I just feel like it
comes at such a high social cost.
Yeah.
I like this concept.
Yeah.
Meaning.
So technology is essentiallycreated for convenience,
efficiency, and one more thing.
Like it's timing.
So right.
Yeah.
I'm people don't have time.
(42:46):
So they build things to take care of that.
But at the same time.
Let's take the calculator once thatthing came out, if I had to do long
division, I would just need a minute ina quiet room with a pencil and pen and
it would take me like a little momentto kind of, okay, how do I do this?
(43:06):
Why am I doing this?
So take that and scale it to, okay, nowwe're talking like industries, like a tech
in a hospital that relies on the computerand all of a sudden they take that away.
I don't know.
There's a technical war to AI war.
Yeah.
And now we don't have computers.
(43:26):
Hello.
They're waving.
So we're going on.
At what point are we able tosustain ourselves socially without
these technology to help us.
I feel like we couldn't, we wereso reliant on a lot of these things
that take them away and it's ascary world of little zombies.
Cause we don't know what to do.
We're like, Oh my gosh, what do I do?
How do I get to my house?
(43:48):
Cause I can't remember how to get there.
So that's my biggest thing like sociallyat what cost is all of this advancement.
Yeah.
Yeah, I I hear that.
I hear it So we we threw some robots inthere, you know, I know that robots is is
something that's in Osceola County There'sa restaurant that uses robots to bring
(44:11):
their food, you know to their customersThere's a McDonald's that has no humans
in it and I can't imagine going there andI cannot imagine having Some type of AI.
I mean, it's possible that couldreplace, you know, like what you
guys do, but how could it make surethat everything is, is exactly right.
(44:33):
You know, moving at the spaceand it's anticipating those
decisions that you were mentioning.
I do know.
No, you had a thought.
Back to Caleigh.
I was going to say for, I know that forlike our industry, like in particular,
like the wedding industry, event industry,this is a very people driven industry.
So I think for like at least our position,and I even think that even for like
(44:57):
photographers, videographers, like wehave so many clients that are like, well,
who are we going to be working with?
Is it going to be you?
Or was it going to beone of your team members?
Can I talk to them?
So I feel like this is still sucha people driven industry to where
people want to work with people.
Yeah.
Thank you.
Yeah, especially for their big day.
Cause like, you don't want tobe able to afford, you know, any
errors or anything like that.
And I think with like AI, especially withit being in such like the beginning stages
(45:19):
right now, it's just such an unknown.
So I don't see like, I can see like how inour industry, especially like within now
times with, you know, AI technology, likeChat GPT and all these things coming out.
I think that we see kind of smallbusiness owners gravitating towards those
tools for social media marketing or,you know, content and stuff like that.
But I think in terms of likereplacing the actual service is
(45:41):
going to be a hard thing to do.
I would agree with that.
I feel like when we, okay, I sawOctober 8th, this 60 Minutes and
they had the godfather of AI.
He actually inventedthis back in the fifties.
Oh, that's crazy.
He is the person that inventedAI and they had him on there.
His name is Geoffrey Hinton with a G.
(46:01):
And he had said, he, he invented it.
He said, if we don't make surethat we put boundaries around
this, it will take humanity down.
Oh, it is possible.
So you go back and you think about allof these movies where you've seen stuff.
And, and I find it interesting thatsomebody is saying that because.
It could go and who invented itis saying, and it could come in
(46:25):
and, and destroy your credit.
It could come in and youcould lose your money.
It's like things couldhappen to us, right?
Lies can be put out on social media.
So I feel like when he wasbringing that up, it was.
It was something that we need tothink about and not just drift through
our lives and really think about it.
And it's something that you have to, it'snot, it's, I don't know how to say that,
(46:50):
but it's not just thinking about it.
It's acting on it.
Being engaged, right?
Because I could think about it all day.
I mean, it's a very scary concept, but.
It's escalates, it's escalatingquickly, like where our iPhone is
today think about it when it came out,it's not that long ago now and the
way that it's evolved and it's grown.
(47:10):
That's just a phone.
Yeah.
Think of, you know, once we do startgetting into these technologies,
it goes back to at what cost areyou wanting to be convenient?
So I'm personally, I'm terrified.
I watched I robot.
I was terrified of it.
I am terrified of the robots AI.
I will not use it becauseI'm terrified of it.
I'm like, Nope.
I like to keep my mind sharp.
(47:30):
I'll do, I'll do the long division.
Do you have a Roomba?
I don't.
I want to get one, but Ihaven't gotten one yet.
Yeah.
Roomba is the little robot.
It is.
You know what?
You just talked me out of getting one.
Thank you.
There you go.
There you go.
Something to think about.
But you know, whether it's aphone or whatever, I mean, it's,
it's here and we're, we just needto be aware of what's going on.
For sure.
(47:51):
So what we, we touchedon the ethical dilemmas.
Is there anything that you guys,well, I don't think we touched.
We did a good job of addressing it.
What ethical, other ethicaldilemmas have you guys seen or.
That you've thought of.
We talked about people and jobsand what it could do there.
And you know, the use of robotsin it and just the guardrails.
(48:13):
I'm not sure if therewas anything else to add.
Aside from the, the people aspect,it's more of that cultural impact.
It's a social impact.
It's like, at what point do wedepend so much that you're no
longer like able to fend like.
Have a normal you can'teven write an essay anymore.
No.
So at what point do you no longerbecome a functioning at all?
(48:36):
Because you are just soreliant on the technology.
Yeah, I think that's my biggest.
Ethical.
Right.
You're just a, you're just a soul.
You're just walking around the worldlike, like there's not much there.
Come on.
Ding dong.
Yeah.
Air conditioning.
This is one of the thingssomebody had said to me.
When air conditioning was invented, itmade it so that people stayed inside.
(48:56):
They didn't go out and they getto know their neighbors anymore.
When we had phones like, you know,smartphones, it made us so nobody
really learned phone numbers anymore.
So there's these things that, yes,we don't do that, but what is it
that's being replaced with it?
And I know with technology, it movessuper fast and so people don't take
the time to stop and read and reallyabsorb what's being said, being present.
(49:22):
So I feel like we should bepaying attention to all of these
things because yes, it's a gift.
And all good things that are gifts.
Everything in moderation,including moderation.
Yes, that's a good one too.
So what best mentoring advice do youguys have to share with our listeners?
And just so you have a full idea,listeners, our favorite aside from
(49:45):
the United States is the Ukraine.
Not sure why.
Well, I only have one person thatworks with me from the Ukraine
and she's here in this country.
So it's, it's interesting, butit is listened to globally.
It's about 48 percentmale, 52 percent female.
It is not students that listen.
It's actually people that are inbusiness owners, thought leaders,
(50:08):
educators things like that.
So now that you have a betteridea, you know, everybody could
potentially be a client for you guys.
What mentoring advicewould you like to share?
There are students that listen,but it's not as high as one thinks.
Yeah.
Do you want to start?
Yeah, I think that's something that I Ifeel like I've learned from being mentored
(50:29):
and then also from going from, you know,being in school and then coming out of
school, like, I wish I would have putmyself into more uncomfortable situations.
I don't feel like you shouldbe afraid to be uncomfortable
when you're learning because.
It is uncomfortable.
Like, I know for myself, when I wasin school, like I, like, I talked to
other, you know, students who were, youknow, they had all these internships.
(50:51):
One of my best friends,she had many internships.
Like I didn't do a singleinternship while I was in school.
I worked, I actually had a real job andI wasn't necessarily what I wanted to do.
Cause I wanted to do event coordinatingand I was a server, so it didn't
necessarily correlate, it was hospitality.
And I just wish that I would have takenthe time to be more uncomfortable with
like putting myself out there enough togo to more interviews for, you know, to
(51:12):
be considered for internships, becausewho knows where it would have gotten me.
And now I'm not as upset about it becauseI've obviously it's gotten me really far.
So it doesn't, you know, phase me as muchnow, but I do wish like if I was telling
someone else, like, just go for it.
Like, what is the worstthat's going to happen?
They're going to say, no,then go for another one.
No.
You raised something interesting becauseI think that actually being a server is
(51:33):
one of the hardest things that you can do.
And it, it has, it had to prepare you for,you know, disappointed customers and how
do you handle that, you know, and then,you know, time management, the food isn't
coming out on the table fast enough.
There's like so manythings that it had to.
Right.
Have helped you communication.
Like, you know.
It does.
(51:54):
And I mean, I credit so much ofeven like myself, like in terms of
like my service, like my hospitalityways to being in food industry.
Like, I mean, I work for Chickfil A obviously my pleasure.
I know they have very high standards ofhospitality and then, you know, you go
to being a server and they're, you know,people expect a very high, you know, Yeah.
Like expectation of a server.
(52:15):
So going from being that to, youknow, going into wedding coordinating,
it's a lot about managing people.
Yeah, it is.
Same thing.
So, I mean, I learned a lot of theprinciples that I needed, but I wish
I would have gone and gotten more likedirect on the job experience, like, you
know, going into events and like beinga wedding coordinator, what have you.
So again, I mean, it didn't leadme that astray cause I'm in a
really good place, but yeah.
Obviously, it's definitely somethingI would push to other people
(52:37):
like, you got this, you do it.
Well, I'm sure they're goingto be listening to that.
How about you, Michelle?
What's your best mentoring advice?
I would say similar, just if youreally want to do something, just
Start little, it could be the smallestthing, but it gets you out there.
I've come across so manypeople, different ways of life.
(53:00):
And even now that my mentality's changedsince starting this business, because it
took me a while, I did not just jump in.
I held that other full time job for along time, but what it was doing was just.
It was stopping my potentialsuccess at this business because
there's only 24 hours a day.
So I would say if you reallywant to do something, just start.
(53:22):
I talked to so many people, they're like,Oh, I've always wanted to be a baker.
I always wanted to do this.
I'm like, but what do you, what do you do?
Why aren't you doing it?
Yeah.
Oh.
I can't.
Well, I mean, what do youdo when you go to work?
Nothing.
I just watch TV.
Okay.
Like there, there is a way ifyou really want to do something,
you will find no regrets away.
You should have no regrets.
(53:42):
If you try and fail, then youlearn, you know, and failure
is the best teacher truly.
And I guess that's part of like, thatwould be good mentoring advice too.
Don't be afraid to fail.
Right.
It's not failure.
It's just a lesson.
It's like, Ooh, I'm notdoing that one again.
Yeah.
We've had a couple of those.
That's what we, that'swhy we process maps.
Yeah.
(54:03):
So how can people reach out to you guys?
How can we find SMS?
How do we find you guys?
All of that good stuff.
For sure.
You can find us at ourwebsite, SMSeventdesign.
com.
You can find us on Facebook, butwe are most active on Instagram.
Okay.
We are the ladies in pink.
We are very memorable because we're weird.
We like to do weird things.
(54:23):
But on our social media,we like, we really.
Kind of like capturethat like unique events.
We love them We love seeingsomething different something
weird something quirky something,you know, totally out of the box.
We're it's memorable Absolutely.
Yeah, so that's somethingif you will go look at our
Instagram and get lots of ideas
Yeah, same was on the website.
I remember going to the websiteand it was going look at all
(54:45):
that pink It's a happy color.
It's really a happy color.
And so, you know, I looked atand went wow, that is a lot of
joy You know, on that whole page.
So I've felt the energy there.
Yeah.
How about you?
How anything else to add tohow people can get in touch?
I think you had mentioned the hello.
Yes.
If you want to reach us directly,maybe ask us a couple of questions.
(55:06):
We're happy to answer.
You could reach us athello@SMSeventdesign.Com that
goes directly to our adminoffice, and we're happy to chat.
Awesome, and so we're going to saythanks to Bruce again, one more time.
Thanks Bruce!
Yeah.
Thanks Papa Bruce.
He loves that stuff.
We know he does.
Anyway, ladies, thank you so much.
It's been a real pleasure.
(55:26):
We want to thank our sponsor,Cat5 Studios, and thank you to
our video production team, GabeLaPorte, Tommy Myers, Andrew
Piggott, and Julissa Hurtado.
We also want to acknowledge Music isby Charles Lawrence Lide, and please
visit Employers 4 Change at www.
e4c.
tech to learn how you can createreal diversity and inclusive
(55:48):
culture while skilling yourpeople for the future of work.
Thank you for supporting the InternWhisperer by subscribing to us on
Podbean, our Employers 4 ChangeYouTube channel, and also by streaming
on your favorite podcast channel.
Hi, my name is Isabella Johnston,and I am called the Intern Whisperer.
Our show is brought toyou by Employers 4 Change.
And today's tip of the weekis about the horn effect.
It's an interesting name for sure.
So this is the tendency thatpeople have to view another person
negatively after learning somethingunpleasant or negative about them,
(00:40):
kind of like think devil horns.
It is the direct oppositeof the halo effect, which is
where the horn can affect.
hiring teams to weed out candidatesbased on a trait that is averse
to the team's preferences.
This could be something as trivial asthe candidate working with a company
you personally dislike or the candidatedisplaying a particular quirk or mannerism
(01:04):
during the interview, such traits mayalter your perception of the candidate
entirely, even though it's a smallfactor that may not even be relevant.
So how can you avoid the horn effect?
If you have a negative feelingabout a candidate, take the
time to figure out exactly wherethat gut feeling is coming from.
(01:26):
It may be something superficialor insignificant that
shouldn't affect their chance.
at this role.
You may also want to check with therest of the interviewing team to
understand the root of their opinionsand preferences about a candidate.
And so as always, we acknowledgebuilt in as the provider of these
great tips of the week and wewelcome you to the Intern Whisperer.
(01:50):
Our show is all about thefuture of work and innovation.
Today's guests are Michelle Sanabria.
And she is the founder and owner of SMSEvents and Design and Caleigh Hoyne,
who is the operations manager with SMS.
And one of the things that I noticedabout them when they came in, one of
my favorite movies is honestly, youknow, Reese Witherspoon where it's
(02:13):
Illegally Blonde because they've gotthe pink thing going on and I love it.
So that's the brand they'regoing to tell us all about it.
But welcome to the show ladies.
Thank you for having us.
We're so excited.
Very nice.
So let's talk about fivewords that would describe you.
I'm going to go to Michelle firstand I threw you for a loop because
I asked for three, but you know,you rallied and there's no shame
(02:35):
in sharing that on the show.
So don't worry.
Nope.
Okay.
So you, one of the firstwords you said was optimistic.
Why?
I am definitely a glasshalf full kind of person.
Any problem, I typically tend to gofor the solution first rather than the,
Oh no, we're in danger, we're lost.
(02:55):
So I, I consider myself a very optimistic.
Okay.
So why driven?
Driven.
I don't stop.
I see an idea.
I don't talk about ideas.
I pursue them.
So I am very driven in that sense.
I like the word pursue.
That's very intentional.
That's not just accidental.
It's like you're really going afterit, you know, full on commitment.
(03:17):
So when you say it, I believe you too.
What about quirky?
Quirky.
I am a weirdo.
I like weird things.
I like weird people.
I'm just a very natural, whatever yousee, that's what you get kind of person.
And sometimes it's a weird thing.
Yeah.
You know, what's really greatabout all of that is that being
quirky, it's like being nerdy.
Right.
(03:38):
And it used to not be cool.
And it's one of the coolestthings that we can have.
If it's your true self, it'sthe coolest thing you can be.
Yeah.
Okay.
So see, it's all good.
Structured.
Why structured?
So I love checklists.
I love to highlight that checklist off.
I plan out most of myprofessional life to a tee..
(03:59):
So I, I definitely am very structured.
Gotcha.
I am too.
I love structure.
I love it.
And then your last one thatyou gave was spontaneity.
So you have structure,you have spontaneity.
What's going on with that
?I know there goes the quirky I'm very hard to understand
sometimes too, but professionally,I have my 3, 5, 10 year goals.
(04:19):
On my personal life,I do not like to plan.
I don't plan dinners.
It's very spontaneous.
Let's flip a coin.
Are we going out to eat staying in?
So I have a little bit of that completeopposite work and life personas.
It sounds like it's a really goodbalance because when you have to
have, you're in the hospitality.
Correct.
You know, industry and everything hasto be, there is no room for error.
(04:43):
It has to be, you know, every second.
So at home, I don't want to plan.
Yeah.
Yeah.
You know, somebody told me something.
We're going to come over to younext, Caleigh but I think that you
guys might, would resonate with you.
Yesterday I was in a meeting andthey said that the reason why that
the Apple founder, what's his name?
Steve Jobs.
(05:03):
Yeah.
Yeah.
He always wore black is because it wasit was always a very fatiguing to have
to decide what he was going to wear.
And I think that must be why thesepeople that are super brilliant
minds, it's like, well, they'realways wearing the gray t shirt.
What's that?
You know, Facebook, right?
Or why are they always wearing black?
And I do the same thing.
I go, it's just easy.
It's just like, I don'thave to think about it.
(05:25):
And I love that you have these brandcolors because, you know, they're happy.
They're super happy colors.
And then it's also somethingthat, you know, you put it
on, it makes you feel better.
I'm pretty sure, but you know,you don't have to think about it.
Absolutely.
Yeah.
Pink closet that we just pick off.
Yeah.
Yeah.
Color is not the issue anymore, right?
Nope.
(05:45):
So Caleigh, what about you?
What are your words?
I had you down as ambitious.
So why ambitious?
I am a type of person where I liketo do everything all at once, as
many places and things as possible.
I like to do it all.
I don't like to just have one job.
I like to have four and justspread myself all around.
Cause I just feel like I get a lotout of like the chaotis, like the
(06:07):
chaotic, like ability to be able tobe like, Oh, I want to go do this.
Oh, no, I didn't do this.
Okay.
So just bounce around.
And then you also hadmentioned that passionate.
I've seen that like when you, I justmet you, but when you came in the room,
you're like, you know, this little bubbleof light and joy and all of that, but
I can tell that you really feel things.
(06:28):
Definitely.
I am like a passionate person, bothprofessionally, because I put so
much of myself into my work andI feel like my couples feel that.
I feel like that's why I like really havegreat connections with my couples when
things don't go exactly according to plan.
I.
I internalize it very harshly andI'm like, I feel guilty almost that I
didn't let things go completely right.
And then like at home, same thing.
(06:49):
Like I just, there's nothingthat I don't do that it's
like, I don't feel everything.
Oh, I can relate.
I can relate to both of youguys really, really well.
Energetic.
I do not stop.
I'm like the energizerbunny, like event days.
There are sometimes, you know, 10, 12hour days and I will get to the end of
the event and like, be like, I'll stopand realize I haven't eaten anything.
(07:11):
I haven't drank any water.
I haven't gone to the bathroom.
I have like literally not stopped all day.
But like when I'm in like that,like work mode, I don't like,
it doesn't phase me at all.
Like, I'm just like,okay, yep, got to do this.
Okay, now I'm going to go do this.
And I just bounce around until.
I get to the end of the day,I'm like, Oh man, I haven't
taken care of myself at all.
Headache.
Yeah.
Right.
You need to drink water, right?
(07:31):
Yeah.
Something like that.
So you also had mentioned processesthat your operations manager, that's
got to be like your Bible for you.
Absolutely.
I feel like such a big part of SMSand especially something that Michelle
and I have developed together hasbeen the processes of the business.
And it's been such a fun, like, it islike, it like gets me like all fueled up.
I'm like, yes, we're aboutto do process improvement.
(07:53):
Yes.
Process map, process improvementis like our bread and butter.
Like it's just, it's something thatit makes me feel good knowing that
there's a solution to every problem.
What is a process map?
This is intriguing.
I love processes.
We love process maps.
Yeah.
So in my background isin project management.
So essentially you take aproblem and you go from it's.
(08:17):
Existence like it's beginning from itsbeginning to the very end and you process
every possible obstacle every possible.
So it's like a decision tree,maybe something like that.
Yeah.
If this happens, what do we do with this?
Exactly.
Once the process map isdone, it becomes your S.
O.
P.
your standard operating procedure.
(08:38):
It becomes okay.
This is how you handlethis particular situation.
Yeah.
So we do them a lot.
I love that.
Oh, it's so funny.
Bubbly.
I mentioned this about you already, butlet's go ahead and go with this word.
Why bubbly?
Oh, bubbly.
I feel like I just like, I don't know.
I feel like I'm always likein like that very like happy,
just good, feel good mood.
(09:00):
And I like to put otherpeople in a feel good moods.
I like to think ofmyself as a funny person.
So I feel like with my bubblyness, like I like to make people
laugh and feel good and stuff.
So I feel like I kind of exudethat to other people too.
Hmm.
I'm sure you do.
So your educational background,we'll bounce over here to
you and we'll start with you.
You know, where did you go to school?
How did you end up to where you are now?
(09:21):
How did you meet each other?
All of that good stuff.
Well, I went to school over at UCF.
I had my bachelor's in event management.
And I had started working in theevent industry about a couple
of months prior to graduating,which was in 2020, oddly enough.
So did you go to Rosen?
I did.
Okay.
Yeah.
So excellent program.
Absolutely.
I learned so much from going to schooland everything that I've learned
(09:44):
from school has been excelled uponat this job, which has been awesome.
But when I first started workingin the event industry, I was
obviously, it was kind of post COVID.
It was weird times, you know, that wehad Super weird restrictions in place.
So I worked in a coupleof different industries.
I did, you know, venues.
I worked as I actually was abridal stylist for a little bit.
So I did lots of different things,but I always knew I wanted to be an
(10:05):
event coordinator was like, I knewthat from the time I was in high school
that I, that's what I wanted to do.
I got an opportunity, got an interviewwith Michelle and literally we've
been in touch with the Hibsons.
Yeah.
So how did you find that?
Was it posted at school?
How did you get there?
I actually just found likea job posting on Indeed.
It was just like a random posting.
I applied to anything that was eventrelated because at that point I was about
(10:26):
eight months in really getting my feet wetin the event industry, but I wanted more.
And it was actuallycompletely different position.
I was doing like sales and marketing.
So very different, but I started thereand just kind of found my way to Michelle.
And then we were working togetherliterally every single day for
the last two and a half years.
. That's a nice story.
How about you, Michelle?
Where'd you go to school?
So I have a little bitof a different story.
(10:49):
I actually came here at this campus,Valencia East so for our listeners so
it was kind of nostalgic to come back.
It was kind of cool.
But I started my journey to businessschool in Valencia and then I soon.
Stopped coming to school.
Right out of high school, Ihad a job opening franchises
for a local coffee shop.
Wow.
(11:09):
So I opened about three orfour of their franchises.
I mean, I'm just kind of figuring it out.
I just kind of high school.
I've got my checklist.
I'm just figuring things out.
Realize I kind of havea knack for organizing.
Yes.
And then soon after I starteda company for consulting.
So small business consulting,again, figuring it out.
On my own, just yeah,I opened a franchise.
(11:32):
I can teach people how to openas a little 19 year old thing.
So I started that and reallyrealize this is something I love.
I love business and I love structure.
So how do I put those two things together?
I did have a little bit of successwith the business consulting.
I helped open two locations and then Ikind of got adopted into the Advent Health
(11:55):
family where I was there for 13 years.
So it's been They'revery service oriented.
Yes.
Yeah.
I love it.
I still bleed blue.
It's, it's my home.
So that's where I really polished a lotof my professional skills, I mean, 13
years, I learned a couple of things.
Yeah, I kind of moved up withinthe organization to then become a
project manager, kind of handlingmore, system implementations, new
(12:20):
locations as a project manager,while I was doing that job.
One of our current businesspartners offered me the
chance to be, to do a wedding.
They're like, Hey, would you liketo do help me with a wedding?
And of course everyone's dream, theysaw the JLo movie way back in the day.
And they're like, Oh my God.
Yes.
I want to be JLo with theearpiece and like do a wedding.
(12:42):
So I said, yes.
Not knowing.
I've never done a wedding.
I don't know what I'm doing again,just kind of figuring things out.
Needless to say, the person introducedme to the client as the number
one wedding planner in Orlando.
Oh, wow.
High praise.
No pressure.
I don't know what I work at a hospital.
(13:03):
So, I mean, I took that veryseriously because that's a lot of
pressure, but I don't Give up, right?
So I'm like, okay, I'm the number one.
What does the number one do?
So Google was amazing at the time.
I googled every checklistyou could possibly think of.
Needless to say.
I killed the wedding.
It was great.
It was a very good wedding.
I'm still friends witha couple to this day.
(13:25):
That was five years ago.
And that's where it just clicked.
I was like, I, I have to do this.
This is a passion.
I love what I'm doing.
It's a business.
It's structure.
It's fun.
It's got everythingthat I would want to do.
And then first year in, we did 60weddings and now we're averaging a lot.
Yeah.
And now we're averagingabout two over 200 weddings.
(13:48):
A year?
Or events, I shouldsay, not just weddings.
.Okay.
That's a lot though.
You know, when you think about200, there's 365 days in a year.
That's a lot.
That's a third of the year already there.
That doesn't sound likethere's any downtime.
The summertime.
None of the people get married orcelebrate in summer, I feel like.
(14:08):
So we get, that's ourlittle vacation time.
Really?
Yeah.
Okay.
I'm no longer married,but I got married in June.
So to me, I'm going, that's prettysummer like, yeah, no, not in Florida,
not in the middle of Florida anyways,maybe on the beaches or something, but
in the middle of Florida, it's just hot.
No, it wasn't in Florida, butobviously I'm not married and it
wasn't because of the wedding though.
(14:29):
Yeah.
I didn't choose.
Well, that's all I'll say.
Yeah.
I think that the weddingindustry would be such.
It seems like it's always happy,but is there a bridezilla?
You don't have to explain who it was oranything, but I'm sure there are at times
some people that are stressful to workwith, but it's gotta be way more joy.
So again, going back to that optimistictrait of mine, I don't know if I
(14:54):
just know how to manage people.
Well, we don't get for our numbers, forour volumes, we're actually about to reach
our 500th wedding next week, October.
I don't want to put thedate out, but it's coming.
It's coming soon forthe amount of weddings.
I would say we've probably had maybe 1%.
(15:16):
So five that are like,well, you're very stressed.
There's nothing we can do.
It's right.
And then we get some momzillasmostly, I would say we get
more momzillas than bridezilla.
They're just, they want it to be perfect.
They're their child.
Yeah.
Usually if you have a momzilla, the brideis the most relaxed person in the world.
(15:37):
She could care less.
She's just having a blast.
If you get Bridezilla, the familyis just the most loving people.
It's very weird.
They balance each other.
They do.
Yeah.
That that's good.
That is super, super good.
Okay.
So other than weddings, whatelse have you guys done as SMS?
Done a lot of different things.
We've done politicalevents, Halloween parties.
(15:59):
We've done corporate events.
Do you have one?
Halloween's right around the corner.
We did one last year.
That was a really big event.
It was a house party, but it was like,we did like a haunted maze and it was
really a really, really cool event.
That's a bigger house.
It has to be a big house.
Yeah.
Be able to do something for a house.
They're, they're very intricate.
(16:19):
They require a lot of detail, alot of attention, a lot of vendors.
This year we took a little break.
I knew I was going to be out of townand I didn't want to leave the team high
and dry, high and dry, high and dry.
Yeah but they're, they're a lot of fun.
It gets you out of your comfortzone of like the beautiful.
Now it's like the spooky, likehow spooky can you make things?
(16:40):
How creative can you get with theproperty that you're working with.
Yeah.
Watch a lot of horrormovies during the time.
That would have to be areally good idea, right?
Yeah, it has to be.
Absolutely.
Inspiration for sure.
Huh.
What is one of the most interestingthings that you've done?
Halloween sounds like a lot of fun,but the political campaigns, I mean,
(17:00):
that's pretty, pretty structured too.
I, without giving away any specific guestsor anything, I'm not sure if you can.
It's definitely a different, just.
The way you approach it is a lot differentbecause you always have to look at who's
your goal, who's your audience, whatare the expectations from the client.
So one of the things for SMS, we Iwant to convey we are not planners.
(17:25):
So that's very importantto know about our company.
We are day of coordinators.
So we're more on that last stretch.
You've planned everything you handus the binder and you said, guys, I
need it to happen exactly like this.
That's where we thrive.
We don't plan the entireevent from beginning to end.
Oh, wow.
We kind of come in at the end asa superheroes of like, okay, you
can take a step back and enjoy.
(17:46):
So does somebody come in withlike their book and say, this
is how I want it to be really?
Because I thought therewas always a planner.
I didn't know that there wasan option to just say no here.
Yeah.
Yeah.
So we, there is a plannerwhere you're heavily involved.
The person maybe is like,Hey, I want to plan.
(18:07):
I have a campaign coming.
Let's go with that.
And I don't, I don't want to do anything.
So that planner would book the venue,get the vendors, they would be hands on.
So they get all of that together.
It is a pretty penny to dothat because of course you are,
it's hours and hours of work.
Yeah.
We don't do that.
Got it.
We come in, once everything isplanned, we collect everything we
(18:29):
communicated to the proper parties.
And then we're there on event dayto make sure if you wanted purple
napkins that were seven by seven,you're going to get purple napkins.
Like we make sure everythingcomes to fruition.
Yeah.
As dreamed.
Yeah.
That is super, super good.
Okay.
So what does that future look like forSMS as you're going into next year?
(18:50):
You said 500 this year.
I can't even imagine, like, doyou try to double like that?
Because that means you're goingoutside of just central florida.
You're beginning to expand.
Honestly.
I feel like we are very big dreamers.
Like we have like our visionboard in the office of like, okay,
what does next year look like?
What does 5 years from now look like?
(19:11):
What does 10 years from now look like?
And.
It is very big.
It scares us, which we like to, we liketo dream in the way that like we want
to be like, we like to be like, okay,we're going to be on a Netflix show.
We are going to be the biggestcoordinators in Florida.
We are going to be all acrossthe world at some point.
So it's definitely something thatwe, we have a very clear vision of
(19:31):
what we want to do with the business.
And I'm very excited to see whereit goes because there is no limit.
That's the scary thing.
Optimistic meets ambitious is very scary.
Yeah.
That's good.
That's a really good math equationright there that you gave us too.
I like that.
Yeah.
I'm going to, I usuallytake a lot of notes.
I'm going to put that just right nowto the show notes because that would be
(19:54):
part of how I would describe your show.
Yeah.
Yeah.
Okay.
So.
Aside from anything in thatrealm, do you see yourself
expanding outside of political?
I'm pretty sure you've done anniversaries.
I'm pretty sure you've done like, Idon't know, you mentioned nonprofits.
Yeah.
You know, I think one thing that is onour, actually our vision board and goals
(20:16):
for the next couple of years is we havenot had a lot of exposure to kind of
the, the corporate world, like, there'sa lot of corporate events that happen.
We've had a few small scalecorporate events, but I think that's
something I'm definitely interestedin learning a little bit more.
I don't know how much I'd want to get intothis, but the expo world is also very big,
(20:37):
like, conventions and things like that.
Where they do have a team, I thjnkone of the things that makes us
so valuable to anyone hosting anytype of event is you can plan.
You can save all of yourbudget money by planning.
At the end of the day you'veinvested this much time.
Do you want to work the event?
(20:59):
No, no, you just spent six monthsplanning and and having meetings
about the meetings about the budget.
Just hand it over.
Let us take care of it.
Your budget is not going to be impacted.
We're very affordable and enjoy theparty that you've been planning.
That's the key.
That's in a nutshell.
I was like, do you want toenjoy your party or not?
Yeah, I one time I hadI was doing an event.
(21:21):
I've done a lot of events and Ihad an intern that was with me
and she said, okay, I'm goingto take care of everything.
You don't need to worry about it.
She was so organized, describing exactlylike what you guys are telling me.
And I went, this is great.
It was nice to have a handlerbecause she said, okay go get
her right now and bring her in.
(21:43):
And I'm going, this is wonderful.
I didn't, I really didn't worry at all.
So your recommendations, if youdon't have enough out there, I
hope that you get like way more.
I hope it doubles, you know, morethan what you can ever imagine,
because that would just be amazing.
Right.
Those Google reviews spike you up higher.
Yeah.
(22:03):
So I, I do have some friends in someof those places that you're asking for.
So I just came from the Meta centerevent and they do hire outside
and it was over there in Dr.
Phillips.
And it was the, I did not go tothe post event, which was Thursday
night and it was Lost Frequencies.
Don't know if you know this artist,but they brought this person in and
(22:24):
it did they shut down wall street.
Yeah.
Yeah.
And they had this other DJ, it waskind of like a really, really big deal.
I'm going to make sure I introduceyou to some of those people because it
sounds like it aligns with those goals.
So big audacious goals equals dollars.
Yeah.
Yeah.
Yeah.
We'll add that one to it.
(22:44):
Okay.
So Caleigh, what is the hardest lessonthat you learned that changed your life?
I think in terms of like overall, likethe biggest lesson I've learned is.
How to be good at communication.
I feel like a lot of people justput on the resume, like, Oh, like
a great communicator and stuff.
And especially like me, like a littlepeon coming out of school, I was
like, Oh, I'm the best communicator.
(23:06):
I was awful.
Like I, there was no like telling howmuch I was about to learn when I got
into this position, when it came to howvital communication is not only just to
like talk to clients, but talking to, youknow, vendors and venues and all these
people that we work with and just beinglike very good at, you know continuing
to like keep everybody in the loop.
I feel like everyone kind ofthinks that they're good at
(23:27):
communicating, but oh, they do.
But communication is such a likevalid skill that I feel like is
like, you need to have nowadays.
Yeah.
I don't feel like we have it as much.
And like, even like, I rememberwhen I first started working for
Michelle, like one thing I'd be like,she'd be like, Oh, did you do this?
I'm like, yeah.
Oh, yeah, it's done.
Okay.
Did you follow up?
Oh, no, I didn't follow up.
Okay, follow up.
(23:47):
And then a couple weeks later.
Hey, did you follow up with them?
Yeah, I followed up.
They never answered back.
Okay, follow up again.
Yeah.
And it was just like thatlittle like repetition.
I was like, okay, like, I feel like I'mbothering them, but all right, but it's
just like that, you know, it's justlike keeping up with people, you know,
making sure you're checking in on peoplebecause honestly, something that we
find too with weddings, we have peoplethat just sometimes don't answer us
because, you know, I mean, if you're you.
You know, have a full time job and you'relate in the week, your wedding, exactly.
(24:11):
You're not going to answer us.
So I feel like, you know, just like havingthat, like, you know, consistency of
like, you know, coming, like followingup with people, making sure, you know,
you're communicating, you know, the sameidea to everybody, making sure like today
I had to send an email to the clientand the person, the vendor that they're
working with just to make sure thatthey both communicated with each other.
I totally understand what you're saying.
(24:31):
I always copy myself on emails.
People think that they're all these.
They think that they're awesomecommunicators and nobody is, because
it's the who, what, why, where, when,how, you have to include all of that.
Well, I went to the store to goand buy this and I saw them over
there and I went, okay, who is them?
What store?
What did you go get?
(24:51):
You know, how long did it take?
Yeah.
Like what, where's the rest of the story?
That just wasn't enough communication.
And communication, I know you're goingto hit this too, Michelle, I'm sure of
it, is it's definitely auditory, right?
You know, we know that we have to listen.
It's verbal.
It is.
It is truly written, you know,documenting things, but it's also
(25:12):
visual because that's where youread the body language, right?
Of somebody.
Oh yeah.
So communication, people think they are.
And I go.
They, they'll tell me there are five.
And especially when I work with a lotof people that are, you know, in school,
they think they're a great communicator.
I said, what do you know about my company?
I don't know anything.
Then I, I don't think you'regoing to be strong in research or
(25:35):
communication or, or, you know, likeany of these things, because how
are we having a conversation, right?
So what do you think, Michelle, whatis your, you know, hardest lesson?
Oh.
I'm gonna throw this one at you.
Chime in and . I think the hardestlesson that I've had to learn, and
it stinks because I learned it now.
(25:58):
Oh, is that cliche where it's like, Iwish I knew this as a little 19 year old.
Yeah.
Opening up consulting business.
Think about, and the biggest lessonis just to, there's no reason to
fear things like there's a lot ofthings we don't do because of fear.
And I've lost a lot of opportunitiesor maybe my where I could have been
with SMS today had I not like, Oh,I don't want to, I even, this is
(26:22):
I I'm speaking on a microphone.
I would have never in a million years.
So if I would have just taking that fearout, coming out of, you know, college
or high school, where would I have been?
You know, that's a tough lesson.
It is.
It is.
And the previous two guests havesaid the same thing and what we
came up with both times and it wasthem and just the conversation is,
(26:46):
why is it that a four year old,a five year old, they don't care.
They just go, let's just do it, youknow, and there's no fear in them.
No fear, but yet as we get older,we've learned more, but for some
reason, we become more afraid ofsaying, Oh, I don't know that.
Or, you know, just, just say it.
It's very liberating.
(27:07):
I think.
And even to circle back withcommunication, something that's
really gotten me to the point where.
I mean, I do, I'm very bold.
I will be the one that's like, butyou literally just said the complete
opposite, like, did you not mean that?
Or I think knowing that most peopleare more afraid than you are.
(27:27):
Oh yeah.
So in an uncomfortable situation,someone is just wanting someone to do it.
So once somebody does, it'slike, okay, thank goodness.
We all were very confused.
We didn't know what they were saying,but nobody speaks up nowadays.
No, it's like, there's a cultural, like.
Like, don't say anything.
I don't, I don't know.
It's.
It's, it's about to me.
(27:48):
I think it's more about accountabilitybecause if they say they're going
to do it, then that means thatthere has to be a follow through.
That it means that if it getsmessed up, then it's on them.
But you know what, whensomething is wrong.
Being able to go in there and say, Hey,you know, let me go and try and fix it.
Right.
You know, if you just say that's whenit's good to use the word try is like,
okay, then you get to claim you fixed it.
(28:10):
Sure.
And it's, it's not assumingpeople know what you mean.
Yeah.
It's like, I think that's where we comea lot with our, in, in the work is.
We sent out an email assuming theyunderstood it or assuming they read
it or assuming they knew exactlywhat it is that you expected when,
if you wrote it out in the beginning,Hey, this is what I'm thinking.
(28:32):
Here's the ideas.
What are your thoughts?
I need three thoughts by tomorrow.
Is that okay?
Like, you've.
Put the ball completely on their court.
We I've learned to write likefive year olds because when you
use simple words, it, it actuallytranscends a lot of language issues.
So whether it's a, you know, they speakmultiple languages or just a second
(28:56):
language, if they're Actually scanningand skimming, then simple words are easily
digested and they can be understood.
And then there's this other placewhere, you know, you don't know if the
definitions are the same for a word.
So if I use, I don't know, let's pick anyword like a premium, what is premium mean?
(29:17):
It'll have a different definitionto you than it does for me.
Right.
So, you know, we have to put thoseparameters of a definition around it.
So it's.
We're all on the same page.
Yeah.
So most grateful for whowants to take this one?
Michelle Oh, okay.
It's going to be very.
(29:37):
Cheesy, but I'm super grateful.
I have a couple of thingsto be very grateful for one.
I have a really good family support systemlike we are all I'm a positive person,
but then when I'm feeling down, I gotanother one that's like, hey, don't worry.
It's not that big of a deal.
You're going to be fine.
So I'm very gratefulfor my internal bubble.
(29:58):
But then I'm also very gratefulfor, like, this business and the
work family that we've created.
It's I understand that thatis not a common culture.
So in businesses or in any job, youhave drama and you just have like,
unnecessary issues that get kind ofweeded into the, into the work life.
(30:20):
And we don't reallyexperience that that much.
So every day I'm like, guys,you realize how lucky we are.
Like we actually enjoyeach other's company.
We take vacations together every year.
Our team goes on a vacation together.
We care for our families.
And I know that that is not common.
That is not.
So I try to like remind myself.
(30:40):
That that's very special.
And then with the business,I pinch myself every day.
You're so in the weedssometimes like we're very busy.
We're constantly doing emails.
We're constantly talking to clientsand it's almost easy to forget
where you are, how far you've come.
So it's very humbling to look back andbe like, Oh my gosh, we're actually like.
We're legit.
Like this isn't just alittle coordinating thing.
(31:03):
Like we're doing something biggerthan what we had dreamed of.
So that's very, it's very humbling.
So I'm very grateful.
Yeah.
I liked that you identified thatbecause many times when I drive around,
I sit here and I'll see a littletiny, like a hot dog stand, right?
Somebody started their businesslike that and then they became
Chick fil A or whatever.
(31:24):
Right.
They don't have hot dogs.
But, you know, you get the idea, right?
You know, somebody starts like alittle tiny nail salon store, you
know, and it's just like a chair,but then they become a chain.
Yeah, absolutely.
It's inspiring.
I'm going to I would do wantto pull somebody in here.
So the most grateful is howI met you is through Bruce.
Yeah.
Yeah.
(31:44):
So I feel like we need to giveBruce a little shout out here too.
Yeah.
Because you guys are you formed thislittle empire, you know, with the
decor side and then you guys, andthen I'm pretty sure there's somebody
that's a food person out there.
And then here's Bruce.
Yeah.
And he has his little Charlie'sAngels thing going on all around him.
Yeah.
(32:05):
So.
We do, we talk when he'she's our mafia boss.
Like we talk about him allthe time in the office.
We always refer to him as like, okay, he'sgoing to be proud of us for doing this.
Cause He definitely, I mean,we credit him all the time.
Yeah.
Like I wanted to make sure we did that.
He, I mean, he, he'll,he's going to hate this.
I know he will.
(32:25):
He does not like the spotlight.
He does not, he has a blackpicture on Facebook just because
he has to have a Facebook account.
But he truly is like the fuelbehind a lot of our success.
And we don't forget that ever.
Like.
He's the one that was like, Oh yeah,the number one planner in Orlando.
Yeah.
I read that article.
(32:46):
I saw it.
He wrote it.
So he pushes us constantly to be better.
He pushes us to get out therelike, okay guys, what's next?
He holds us accountable.
If we were scared to give him ourgoals because we know he's going to
come back in a month and be like,okay, where, where did you go?
Where were your goals at?
What's going on?
So he definitely is a bigdriving force in our success.
(33:07):
We appreciate him.
Yeah.
I'm glad that he got his littleendorsement and we, we put him in there.
We didn't throw him under the bus.
We actually put them on the top there.
So yeah, very, very nice.
So who in your life hashad the biggest impact?
Oh boy.
I have a couple of different people Icould really credit for this because I
feel like in a professional sense and apersonal sense, they're different, but
(33:30):
they also correlate with each other.
Professionally, I think Michelle hasprobably been the most influential person
to me as a professional, but everythingthat she's taught me professionally
has bled into my personal life.
So just like, again, communicating,like just, you know, being able
to, you know, be bold enough justto like, stand up for yourself.
Like when I first met her, I waslike the shyest, like, little person.
(33:53):
I don't believe that.
It's crazy to think, but I really was.
I was like, very like, just like, I hadlike a little shell on the outside, like.
If someone like, you know, made me feelbad, like I would just internalize it.
I wouldn't say anything to them nowadays.
I'm bold enough to be like,do you think that that's okay.
And I, you know, kind of like turn it backon them and they'll be like, Oh, whoa.
And it's just one of those things.
Like people don't, youknow, do that nowadays.
(34:14):
So I've definitely grown such aconfidence just like on my, like
in my professional life, from allof the things that she's taught me.
And then that's also turnedme into like my personal life.
And like my boyfriend, Billyhas been such a good, like.
enacting force ever since, becauseMichelle's gotten to meet him and
like, he's kind of in a very similarposition that I am in his company.
(34:34):
So we just like, look at it.
Like, we're 2 little like bosses andwe're like, we're going to do this thing.
Like, and he motivates me to beable to you know, see the future
and like what we're, you know,what life's going to look like.
And we both fuel each other and like,we're going to be in these businesses.
We're going to be doing this togetherand we're going to be bad asses.
Yeah.
That's great.
I love it.
And I really think that women, weneed to be supporting each other way
(34:58):
more than sometimes what happens.
Yeah.
So I love the, the chemistrythat's going on here and the, the
mentoring and it goes both ways.
I can see that it'shappening that way too.
She's my work wife.
Yeah, there you go.
That's a compliment too.
Yeah.
So what would you want tobe remembered for Michelle?
(35:19):
Oh, that's a good one.
I think personally, like my circle,I would want to be remembered
as that thoughtful person.
I'm the person that remembersyour dog's birthday or like.
You just moved into apartmentbasket for me, like, I love that
my love language is gift giving.
So I'm constantly making peoplefeel good in some capacity.
(35:42):
So I'd love to be remembered.
It's like, Oh, she made me feel something.
There was a feeling there.
There was a feeling.
Yeah.
Yeah.
And then professionally, I wouldlove my team or whoever came through
the SMS company, anybody evenin my past career, I would want.
Wherever you are in your success journeyfor me to have made an impact, whether
(36:05):
it was cause I'm very at work at home.
I'm a goofball.
I am like, there's no care in the world.
Just go with the flow.
At work.
Watch out.
If there's some structure.
Yeah.
And I hold people accountable hard.
Yeah.
So I am a little bit more of a scaryperson at work, but I would love for my.
(36:26):
Fear of God is a good thing.
Honestly, you know, healthy fear is good.
Yeah.
Yeah.
I call that healthy fear.
Yeah.
I would want my team in the future, 10years, 15 years from now to be like,
man, she made me a better communicator.
She made me a better writer.
Like, yeah, I can effectively write anemail because of what, how hard she was.
She wouldn't accept myemail, writing them 7 times.
(36:48):
I don't know.
She made me brave.
She made me confident.
Like, I would want to be rememberedas somebody who made an impact
on your future success somehow.
Whether it was because you werescared or not, truly good success
is success no matter what.
Well, we're going to take a momentto acknowledge our sponsor Cat5
Studios, and we will be right back.
(37:10):
The intern whisperer is brought to youby Cat5 Studios who help you create games
and videos for your training and marketingneeds that are out of this world.
Visit Cat5 Studios for moreinformation to learn how Cat5
Studios can help your business.
Thank you, Cat5 Studios.
Now in the second half of ourshow, we talk about future
jobs and industries in 2030.
(37:32):
Now I don't know if it could happen thissoon, but I have a huge fear for people
in the food and event and hospitality.
I mean, the word hospitality issupposed to be about people, right?
I have a lot of concerns about that.
What do you think 2030not so far away, right?
Because, you know, that'sbasically we think it's seven
(37:52):
years, but this year doesn't countor next year take that one out.
We could take 2030 out and then it'slike, okay, it's just five years.
You know, so what, whatdoes that look like?
Oh, gosh, that
is an opinion question.
So there's no right or wrong Scary andalso it's a fun one because you get to
kind of think outside the box becausewho would have thought back in the
day, the Jetsons, that's a real thing.
(38:14):
Now, a lot of that flying cars are real.
They're coming.
Yeah.
I think our industry willdefinitely be impacted.
Just think of.
Let's take one vendor at a time, but likephotography right now, a lot of the bulk
of a photographer's work is obviouslythe day of, but then it's mostly editing.
So it's all the editing, making sure thosepictures are looking, you know, money
(38:37):
shots, but now you have all these presets.
So at what point does the presettake over to where you just, okay.
So explain what a preset is.
I am not a photographer or social media.
I don't even take selfies,but it's, it's a preset.
Like you pick a style that youwant your photos to look like.
You want them to be light and airy,maybe high contrast, maybe comical.
(39:00):
And so AI has built in these presetsthat you click a button and all of
your photos have the same aesthetic,the same vibe, the same, everything.
So, whereas before they would haveto manually go in and manipulate
photos to make them look liketheir style videographer similar.
Now you can just clip a tag to your pantsand the drone follows you everywhere.
(39:24):
So why would I pay for avideographer in the future?
If.
They're more affordable.
Drones are just easily accessible.
Yeah.
So I think there's a lot of categoriesthat will heavily be impacted by
Somewhat right because we knowwe can do a lot with our phones.
Yeah, just you know our phones everybodywe have like Multiple cameras we can
(39:46):
shoot videos we can make movies withthem So it doesn't mean that you know how
to use it So there's those people thatyou know, we have these tools, but it
doesn't mean they know how to use it well.
Well, I mean, I know we're talking2030, but in 2023, my last two
clients that I met with, they optedto not go with a videographer.
(40:07):
They paid for an app.
So everyone mistake photos on theirphone, they get downloaded to an album.
So, I mean, people are looking intothat as a way to still get photos,
they get a preset, they're going tolook beautiful, but it wasn't a person.
So I think there's a lot of opportunity.
Which is beautiful.
I think AI is a beautiful thing, but Ialso worry that it's convenience driven.
(40:34):
So at what costs does that.
Which I guess is another questionwe're going to go to later, but.
Yeah, you know, there'sand we can bring that up.
It doesn't matter.
We don't have to wait for thatparticular question because my
concern is always about, like,what happens to the people, right?
You know.
(40:54):
I don't know if you everremember the movie WALL E.
Absolutely.
Okay.
So WALL E, they're alllike little dumplings.
They just sit in a chair andyou know, like, that's it.
And then there's the robot there.
You know, they, they'vegot a lot of movies.
You can pick Terminator.
You can watch Black.
I don't know if you guys watchBlack Mirror, but you know.
It's, it's very dark.
(41:14):
It is, but it's so true.
If you're open, if you havean open mind and you really
internalize it is very deep.
Yeah.
It's also a cautionary tale.
I like, you know, put, putsome rails around this, you
know, so that we're engaged.
We're not just on autopilot.
So I feel like there's,there's so much that is there.
(41:34):
One of the things that we were talkingabout is, We, you mentioned robots,
I've, I have a fear that that meansthat internationals people that
are, you know, just straight in highschool that, you know, these types
of jobs can usually be the first jobthey get when they're in at a food
restaurant or they're serving, right.
There's doing something that's relatedto call it hospitality and food.
(42:00):
That means there's going to besome people that can't have jobs.
So there's people that are doctorsthat are driving Uber and Lyft
that came to this country, right?
What what is to these people?
Where do they go?
Those are my questions.
I don't know if you have answers for them,but you know, it's something that I think
that we need to Discuss for sure justbecause we can doesn't mean we should.
(42:24):
Right absolutely and for inmy opinion I just feel like it
comes at such a high social cost.
Yeah.
I like this concept.
Yeah.
Meaning.
So technology is essentiallycreated for convenience,
efficiency, and one more thing.
Like it's timing.
So right.
Yeah.
I'm people don't have time.
(42:46):
So they build things to take care of that.
But at the same time.
Let's take the calculator once thatthing came out, if I had to do long
division, I would just need a minute ina quiet room with a pencil and pen and
it would take me like a little momentto kind of, okay, how do I do this?
(43:06):
Why am I doing this?
So take that and scale it to, okay, nowwe're talking like industries, like a tech
in a hospital that relies on the computerand all of a sudden they take that away.
I don't know.
There's a technical war to AI war.
Yeah.
And now we don't have computers.
(43:26):
Hello.
They're waving.
So we're going on.
At what point are we able tosustain ourselves socially without
these technology to help us.
I feel like we couldn't, we wereso reliant on a lot of these things
that take them away and it's ascary world of little zombies.
Cause we don't know what to do.
We're like, Oh my gosh, what do I do?
How do I get to my house?
(43:48):
Cause I can't remember how to get there.
So that's my biggest thing like sociallyat what cost is all of this advancement.
Yeah.
Yeah, I I hear that.
I hear it So we we threw some robots inthere, you know, I know that robots is is
something that's in Osceola County There'sa restaurant that uses robots to bring
(44:11):
their food, you know to their customersThere's a McDonald's that has no humans
in it and I can't imagine going there andI cannot imagine having Some type of AI.
I mean, it's possible that couldreplace, you know, like what you
guys do, but how could it make surethat everything is, is exactly right.
(44:33):
You know, moving at the spaceand it's anticipating those
decisions that you were mentioning.
I do know.
No, you had a thought.
Back to Caleigh.
I was going to say for, I know that forlike our industry, like in particular,
like the wedding industry, event industry,this is a very people driven industry.
So I think for like at least our position,and I even think that even for like
(44:57):
photographers, videographers, like wehave so many clients that are like, well,
who are we going to be working with?
Is it going to be you?
Or was it going to beone of your team members?
Can I talk to them?
So I feel like this is still sucha people driven industry to where
people want to work with people.
Yeah.
Thank you.
Yeah, especially for their big day.
Cause like, you don't want tobe able to afford, you know, any
errors or anything like that.
And I think with like AI, especially withit being in such like the beginning stages
(45:19):
right now, it's just such an unknown.
So I don't see like, I can see like how inour industry, especially like within now
times with, you know, AI technology, likeChat GPT and all these things coming out.
I think that we see kind of smallbusiness owners gravitating towards those
tools for social media marketing or,you know, content and stuff like that.
But I think in terms of likereplacing the actual service is
(45:41):
going to be a hard thing to do.
I would agree with that.
I feel like when we, okay, I sawOctober 8th, this 60 Minutes and
they had the godfather of AI.
He actually inventedthis back in the fifties.
Oh, that's crazy.
He is the person that inventedAI and they had him on there.
His name is Geoffrey Hinton with a G.
(46:01):
And he had said, he, he invented it.
He said, if we don't make surethat we put boundaries around
this, it will take humanity down.
Oh, it is possible.
So you go back and you think about allof these movies where you've seen stuff.
And, and I find it interesting thatsomebody is saying that because.
It could go and who invented itis saying, and it could come in
(46:25):
and, and destroy your credit.
It could come in and youcould lose your money.
It's like things couldhappen to us, right?
Lies can be put out on social media.
So I feel like when he wasbringing that up, it was.
It was something that we need tothink about and not just drift through
our lives and really think about it.
And it's something that you have to, it'snot, it's, I don't know how to say that,
(46:50):
but it's not just thinking about it.
It's acting on it.
Being engaged, right?
Because I could think about it all day.
I mean, it's a very scary concept, but.
It's escalates, it's escalatingquickly, like where our iPhone is
today think about it when it came out,it's not that long ago now and the
way that it's evolved and it's grown.
(47:10):
That's just a phone.
Yeah.
Think of, you know, once we do startgetting into these technologies,
it goes back to at what cost areyou wanting to be convenient?
So I'm personally, I'm terrified.
I watched I robot.
I was terrified of it.
I am terrified of the robots AI.
I will not use it becauseI'm terrified of it.
I'm like, Nope.
I like to keep my mind sharp.
(47:30):
I'll do, I'll do the long division.
Do you have a Roomba?
I don't.
I want to get one, but Ihaven't gotten one yet.
Yeah.
Roomba is the little robot.
It is.
You know what?
You just talked me out of getting one.
Thank you.
There you go.
There you go.
Something to think about.
But you know, whether it's aphone or whatever, I mean, it's,
it's here and we're, we just needto be aware of what's going on.
For sure.
(47:51):
So what we, we touchedon the ethical dilemmas.
Is there anything that you guys,well, I don't think we touched.
We did a good job of addressing it.
What ethical, other ethicaldilemmas have you guys seen or.
That you've thought of.
We talked about people and jobsand what it could do there.
And you know, the use of robotsin it and just the guardrails.
(48:13):
I'm not sure if therewas anything else to add.
Aside from the, the people aspect,it's more of that cultural impact.
It's a social impact.
It's like, at what point do wedepend so much that you're no
longer like able to fend like.
Have a normal you can'teven write an essay anymore.
No.
So at what point do you no longerbecome a functioning at all?
(48:36):
Because you are just soreliant on the technology.
Yeah, I think that's my biggest.
Ethical.
Right.
You're just a, you're just a soul.
You're just walking around the worldlike, like there's not much there.
Come on.
Ding dong.
Yeah.
Air conditioning.
This is one of the thingssomebody had said to me.
When air conditioning was invented, itmade it so that people stayed inside.
(48:56):
They didn't go out and they getto know their neighbors anymore.
When we had phones like, you know,smartphones, it made us so nobody
really learned phone numbers anymore.
So there's these things that, yes,we don't do that, but what is it
that's being replaced with it?
And I know with technology, it movessuper fast and so people don't take
the time to stop and read and reallyabsorb what's being said, being present.
(49:22):
So I feel like we should bepaying attention to all of these
things because yes, it's a gift.
And all good things that are gifts.
Everything in moderation,including moderation.
Yes, that's a good one too.
So what best mentoring advice do youguys have to share with our listeners?
And just so you have a full idea,listeners, our favorite aside from
(49:45):
the United States is the Ukraine.
Not sure why.
Well, I only have one person thatworks with me from the Ukraine
and she's here in this country.
So it's, it's interesting, butit is listened to globally.
It's about 48 percentmale, 52 percent female.
It is not students that listen.
It's actually people that are inbusiness owners, thought leaders,
(50:08):
educators things like that.
So now that you have a betteridea, you know, everybody could
potentially be a client for you guys.
What mentoring advicewould you like to share?
There are students that listen,but it's not as high as one thinks.
Yeah.
Do you want to start?
Yeah, I think that's something that I Ifeel like I've learned from being mentored
(50:29):
and then also from going from, you know,being in school and then coming out of
school, like, I wish I would have putmyself into more uncomfortable situations.
I don't feel like you shouldbe afraid to be uncomfortable
when you're learning because.
It is uncomfortable.
Like, I know for myself, when I wasin school, like I, like, I talked to
other, you know, students who were, youknow, they had all these internships.
(50:51):
One of my best friends,she had many internships.
Like I didn't do a singleinternship while I was in school.
I worked, I actually had a real job andI wasn't necessarily what I wanted to do.
Cause I wanted to do event coordinatingand I was a server, so it didn't
necessarily correlate, it was hospitality.
And I just wish that I would have takenthe time to be more uncomfortable with
like putting myself out there enough togo to more interviews for, you know, to
(51:12):
be considered for internships, becausewho knows where it would have gotten me.
And now I'm not as upset about it becauseI've obviously it's gotten me really far.
So it doesn't, you know, phase me as muchnow, but I do wish like if I was telling
someone else, like, just go for it.
Like, what is the worstthat's going to happen?
They're going to say, no,then go for another one.
No.
You raised something interesting becauseI think that actually being a server is
(51:33):
one of the hardest things that you can do.
And it, it has, it had to prepare you for,you know, disappointed customers and how
do you handle that, you know, and then,you know, time management, the food isn't
coming out on the table fast enough.
There's like so manythings that it had to.
Right.
Have helped you communication.
Like, you know.
It does.
(51:54):
And I mean, I credit so much ofeven like myself, like in terms of
like my service, like my hospitalityways to being in food industry.
Like, I mean, I work for Chickfil A obviously my pleasure.
I know they have very high standards ofhospitality and then, you know, you go
to being a server and they're, you know,people expect a very high, you know, Yeah.
Like expectation of a server.
(52:15):
So going from being that to, youknow, going into wedding coordinating,
it's a lot about managing people.
Yeah, it is.
Same thing.
So, I mean, I learned a lot of theprinciples that I needed, but I wish
I would have gone and gotten more likedirect on the job experience, like, you
know, going into events and like beinga wedding coordinator, what have you.
So again, I mean, it didn't leadme that astray cause I'm in a
really good place, but yeah.
Obviously, it's definitely somethingI would push to other people
(52:37):
like, you got this, you do it.
Well, I'm sure they're goingto be listening to that.
How about you, Michelle?
What's your best mentoring advice?
I would say similar, just if youreally want to do something, just
Start little, it could be the smallestthing, but it gets you out there.
I've come across so manypeople, different ways of life.
(53:00):
And even now that my mentality's changedsince starting this business, because it
took me a while, I did not just jump in.
I held that other full time job for along time, but what it was doing was just.
It was stopping my potentialsuccess at this business because
there's only 24 hours a day.
So I would say if you reallywant to do something, just start.
(53:22):
I talked to so many people, they're like,Oh, I've always wanted to be a baker.
I always wanted to do this.
I'm like, but what do you, what do you do?
Why aren't you doing it?
Yeah.
Oh.
I can't.
Well, I mean, what do youdo when you go to work?
Nothing.
I just watch TV.
Okay.
Like there, there is a way ifyou really want to do something,
you will find no regrets away.
You should have no regrets.
(53:42):
If you try and fail, then youlearn, you know, and failure
is the best teacher truly.
And I guess that's part of like, thatwould be good mentoring advice too.
Don't be afraid to fail.
Right.
It's not failure.
It's just a lesson.
It's like, Ooh, I'm notdoing that one again.
Yeah.
We've had a couple of those.
That's what we, that'swhy we process maps.
Yeah.
(54:03):
So how can people reach out to you guys?
How can we find SMS?
How do we find you guys?
All of that good stuff.
For sure.
You can find us at ourwebsite, SMSeventdesign.
com.
You can find us on Facebook, butwe are most active on Instagram.
Okay.
We are the ladies in pink.
We are very memorable because we're weird.
We like to do weird things.
(54:23):
But on our social media,we like, we really.
Kind of like capturethat like unique events.
We love them We love seeingsomething different something
weird something quirky something,you know, totally out of the box.
We're it's memorable Absolutely.
Yeah, so that's somethingif you will go look at our
Instagram and get lots of ideas
Yeah, same was on the website.
I remember going to the websiteand it was going look at all
(54:45):
that pink It's a happy color.
It's really a happy color.
And so, you know, I looked atand went wow, that is a lot of
joy You know, on that whole page.
So I've felt the energy there.
Yeah.
How about you?
How anything else to add tohow people can get in touch?
I think you had mentioned the hello.
Yes.
If you want to reach us directly,maybe ask us a couple of questions.
(55:06):
We're happy to answer.
You could reach us athello@SMSeventdesign.Com that
goes directly to our adminoffice, and we're happy to chat.
Awesome, and so we're going to saythanks to Bruce again, one more time.
Thanks Bruce!
Yeah.
Thanks Papa Bruce.
He loves that stuff.
We know he does.
Anyway, ladies, thank you so much.
It's been a real pleasure.
(55:26):
We want to thank our sponsor,Cat5 Studios, and thank you to
our video production team, GabeLaPorte, Tommy Myers, Andrew
Piggott, and Julissa Hurtado.
We also want to acknowledge Music isby Charles Lawrence Lide, and please
visit Employers 4 Change at www.
e4c.
tech to learn how you can createreal diversity and inclusive
(55:48):
culture while skilling yourpeople for the future of work.
Thank you for supporting the InternWhisperer by subscribing to us on
Podbean, our Employers 4 ChangeYouTube channel, and also by streaming
on your favorite podcast channel.
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