From his humble beginnings in Kolkata, India, Sampath's journey is a testament to the values of education, family, and respect, which have fueled his rise to the top echelons of Verizon. He shares the bold moves and strategic decisions that revitalized Verizon's consumer division, significantly enhancing customer satisfaction and driving growth.
Sampath candidly discusses the challenges and strategies behind Verizon Consumer's remarkable turnaround, emphasizing the importance of leadership, agility, and returning to fundamental principles in driving success. He delves into the future of work, advocating for a hybrid model that balances productivity with the human need for connection and flexibility.
The episode also covers the impactful role of AI and technology in shaping customer service and operations, underscoring Verizon's ambition to lead in applied AI for superior customer experience and revenue growth. Sampath shares his insights on the influencer landscape, the power of sports and music partnerships in building brand loyalty, and the ongoing journey towards more authentic and engaging social media interactions.
This episode is a deep dive into the mind of a leader who navigates the complexities of a changing world with grace, strategic thinking, and an unwavering focus on what truly matters. You wouldn't want to miss this.
00:00 - Introduction and Background
01:02 - Influence of Upbringing
03:06 -Impactful Teachers
04:44 -Challenges and Career Direction
08:31 -Transition to Accounting
09:04 -First Job and Career Progression
14:30 -Transition from Consulting to Operator
17:19 -Transition to Verizon
25:12 -Responsibilities as EVP and CEO of Verizon Consumer
33:29 -Challenges of Emerging Technologies
41:50 -Work from Home and Future of Work
44:14 -The Future of Work
47:23 - Retail Expansion
50:31 - Influencers and Branding
53:06 - Measuring Investment
www.jonschultz.com
https://www.youtube.com/@jonschultzMythOvernightSuccess
https://www.linkedin.com/in/sowmyanarayan/
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