Welcome back to the Laundromat Resource Podcast! In today’s episode, host Jordan Berry is joined by John Simerson, the founder of Drop Mint Laundry Services in San Diego. John is absolutely crushing the pickup and delivery niche in one of the most competitive markets out there—and he’s here to break down exactly how he’s doing it. From his early days bootstrapping the business with nothing more than a second washer and dryer in his garage, to building a tech-driven laundry service, John discusses the challenges, lessons, and strategies behind his rapid growth.
Whether you’re thinking about launching your own pickup and delivery service, expanding your current operations, or just looking for some practical business wisdom, this conversation is packed with valuable takeaways. John’s approach to building systems, focusing relentlessly on product quality, and leveraging word-of-mouth instead of paid marketing will inspire anyone looking to dominate their market—even if laundry isn’t your primary focus. Get ready to hear the real story of entrepreneurial grit, creative problem-solving, and building a business that’s tough to beat!
In this episode, Jordan and John discuss:
00:00 "Encourage Engagement and Appreciation"
07:56 App Development Success in One Year
16:02 Surprised by Rental Linen Industry
21:28 App-Based Laundry Credibility Challenge
23:34 Laundry Business Beginnings
30:50 Entrepreneur's Goal: Match Previous Income
37:00 "Dropman: Custom Solutions Success"
39:00 Optimizing Tech for Business Efficiency
43:22 Custom Business Solutions Success
51:50 Marketing as Whipped Cream
55:31 Value Negative Feedback
01:03:42 Prioritizing Employees Over Price Competition
01:07:43 Invest in Retaining Quality Employees
01:14:25 Mentorship and Flexibility Crucial
01:19:50 Invest in Business Growth Programs
01:26:02 "Embrace a 'Yes' Culture"
01:31:08 Stay Involved in Your Business
01:32:27 Stay Involved, Audit Regularly
Show Notes
https://laundromatresource.com/show192
Resources
Email: johnsimerson@gmail.com
LinkedIn: https://www.linkedin.com/in/johnsimerson/
Drop Mint: https://www.linkedin.com/company/dropmint-llc/
Facebook: https://www.facebook.com/john.simerson.58/
Instagram: https://www.instagram.com/john_simerson/
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