Welcome back to the Laundromat Resource Podcast! In this exciting episode, host Jordan Berry reunites with industry trailblazer Rick Rome to tackle the question on every operator's mind: What does the future hold for laundromats? The answer, according to Rick and Jordan, is clear—the future is now.
Join us as we dive headfirst into how artificial intelligence (AI) is transforming this traditionally low-tech industry. From AI-powered customer service "employees" like Bella and Jack, to cutting-edge technology that can handle everything from answering calls in multiple languages to optimizing pickup and delivery, Rick shares his hands-on experience and the incredible impact he's seen on efficiency, customer satisfaction, and the bottom line.
You'll hear firsthand stories about growth, lessons learned from past mistakes, and practical tips on how embracing technology can help you put more money in your pocket and achieve your goals. Get ready for a lively, informative, and inspiring conversation that will not only spark your imagination but also equip you to stay ahead in an industry that's changing faster than ever before.
Plus, don't miss out on an invitation to a live Q&A and AI demonstration with Rick and Jordan—details inside the episode. This is an episode every laundromat owner needs to hear if you want to avoid becoming tomorrow's "zombie mat" and instead ride the wave into a bold, tech-forward future.
In this episode; Jordan and Rick discuss:
00:00 Upcoming Discussion on Industry Trends
05:19 Local Business Network Success Story
07:03 "Impressive Achievements and Generosity"
11:50 "Improving Employee Retention"
13:27 Tech-Driven Customer Service Revolution
16:58 AI Reliability and Limitations
22:28 "Value of Time in Business"
26:09 Embrace Change or Fall Behind
29:27 Poor Customer Service Experience
32:35 "Robot Mimics Human Speech"
34:19 Efficient Customer Query Communication
37:03 AI-Powered Retail Automation
40:51 Investing in Reliable Customer Service
43:42 Visit The Clean Show Booth
46:50 "Actionable Steps Before June 12"
Show Notes
https://laundromatresource.com/show196
Upcoming YouTube Live Event: https://www.youtube.com/watch?v=XvUUgV2JpSw
Resources
Email: rick@washclubnyc.com
Wash Club: https://www.washclubnyc.com/index.php
Phone: (866) 955-4406
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