Episode 2: Building Customer Loyalty

Mastering the 80/20 rule. Having customers lined up for all the right reasons. In this episode, get useful takes on the topic of retention from an industry leader and a thriving shop owner. Then join us for a quick spin with big-time movie stunt driver Tony Hunt (you’ve likely seen his work). To learn more about the Ford Professional Service Network (PSN), go to https://fordpsn.com/home About Motorcraft® Motorcraft offers a complete line of replacement parts that are recommended by Ford Motor Company. From routine maintenance to underhood repairs, Motorcraft parts offer value with high quality and the right fit at competitive prices. Motorcraft parts are available nationwide at Ford and Lincoln Dealers, independent distributors and automotive-parts retailers, and are backed by the Service Parts Limited Warranty* of Ford Motor Company. For more information, visit www.motorcraft.com. About Ford Motor Company Ford Motor Company (NYSE: F) is a global company based in Dearborn, Michigan. The company designs, manufactures, markets and services a full line of Ford cars, trucks, SUVs, electrified vehicles and Lincoln luxury vehicles, provides financial services through Ford Motor Credit Company and is pursuing leadership positions in electrification; mobility solutions, including self-driving services; and connected services. Ford employs approximately 187,000 people worldwide. For more information regarding Ford, its products and Ford Motor Credit Company, please visit corporate.ford.com. *See seller for limited-warranty details. Motorcraft® is a registered trademark of Ford Motor Company.