#139: Building Technology to Help Hotels Elevate the Guest Experience & Drive Profit | with Jacob Messina

Join hosts David Millili and Steve Carran on this engaging episode of The Modern Hotelier as they sit down with Jacob Messina, CEO of Stayntouch.

Jacob shares his unique journey from front desk operations in New York City to spearheading innovations in hospitality technology. In an in-depth conversation, he reveals how his hands-on experience in hotels shaped his vision for a cloud-based property management system that streamlines operations, enhances guest experiences, and redefines customer support.

Listeners will gain insights into overcoming legacy tech challenges, the power of seamless integrations, and why viewing technology as a profit center can transform the industry. With candid personal anecdotes, career advice, and strategic perspectives on modernizing hospitality, this episode is a must-listen for anyone passionate about driving change in the hotel tech space.

Key Topics: 

• How to Overcome Outdated, Manual Processes in Hotel Operations 
• What are the benefits and how has a cloud-based property management system evolved? 
• Why it is important to shift the mindset from viewing technology as a cost center to seeing it as a profit and revenue generator. 
• Adapting to emerging trends, expanding multi-property functionality, and driving continuous innovation. 

Watch the FULL EPISODE on YouTube: https://youtu.be/n331_HPEfdg

This episode is Sponsored by Stayntouch: https://pms.stayntouch.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jacob on LinkedIn: https://www.linkedin.com/in/jacob-messina-b6361311/

Stayntouch: https://pms.stayntouch.com/

For full show notes head to: https://themodernhotelier.com/episode/139

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...