All Episodes

June 22, 2021 33 mins

I’m in the process of writing my second book on what it means to be a modern manager. The process of writing this book included interviewing dozens of people about their great manager in search of themes, practices and habits from the best managers. Instead of talking to the managers, I spoke with the direct reports to hear what their manager did that made them appreciate working for this person. 

 

In this episode I share the recording of one of these book interviews. After speaking with Steph, I was so energized and wanted everyone I talked to to feel this way about their manager. Steph Richter loves helping others & creating an impact! Through her work as the Director of Operations, Culture Coach & Life Coach In-Training at The Perk, she is lucky enough to do those two things everyday. She is passionate about embracing a growth mindset & seeking discomfort, and enjoys big-picture, futuristic thinking, planning & always tying things back to ‘WHY’.

 

Share your experience with a great manager at www.managerialgreatness.com

 

Members of The Modern Manager get The Perk’s How To Assess Employee Emotional Wellness Guide which includes their Survey template & simple 4-step process to survey your employees, assess their emotional wellness, & get the information you need to make the best decisions & provide the right support for your employees. And, the first 10 members to request it will also get A free 60-minute lunch & learn for you & your team facilitated by one of The Perk’s coaches! To get the free guide and be eligible for the lunch & learn, join the Modern Manager community.

 

Subscribe to my newsletter to get episodes, articles and free mini-guides delivered to your inbox. 

 

Read the related blog article: How To Form A Strong Relationship With Your Employee

 

KEEP UP WITH STEPH

Website: https://www.choosetheperk.com

Steph’s LinkedIn: https://www.linkedin.com/in/steph-richter/

Leah’s LinkedIn: https://www.linkedin.com/in/leah-roe/

 

Key Takeaways:

  • Have one-on-one meetings to learn about your employees beyond their to-do lists. Learn what they are excited about in their lives and look for ways to incorporate this into their work experience. 
  • Celebrate not just the financial wins but the “small wins” with your staff, like finishing a job well. 
  • Establish communication norms up front so everyone is clear about expectations for using email, chat, etc.
  • Pay for professional development opportunities for your employees to grow in exchange for commitment to working for a specific amount of time. This investment in them pays back as they are more invested in you.
  • Encourage your employee to ask questions by assuming responsibility for their confusion rather than blaming them. 
  • Compliment your staff daily by authentically noticing specific things they are doing well. 
  • Normalize two-way feedback and vulnerability by addressing conflict head on and being transparent. 
  • Don’t make your work relationship hierarchical; make them feel like a collaborative partner rather than working “below” you.

mamie@mamieks.com

Mark as Played

Advertise With Us

Popular Podcasts

CrimeLess: Hillbilly Heist

CrimeLess: Hillbilly Heist

It’s 1996 in rural North Carolina, and an oddball crew makes history when they pull off America’s third largest cash heist. But it’s all downhill from there. Join host Johnny Knoxville as he unspools a wild and woolly tale about a group of regular ‘ol folks who risked it all for a chance at a better life. CrimeLess: Hillbilly Heist answers the question: what would you do with 17.3 million dollars? The answer includes diamond rings, mansions, velvet Elvis paintings, plus a run for the border, murder-for-hire-plots, and FBI busts.

Crime Junkie

Crime Junkie

Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.

Stuff You Should Know

Stuff You Should Know

If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.

Music, radio and podcasts, all free. Listen online or download the iHeart App.

Connect

© 2025 iHeartMedia, Inc.