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May 6, 2025 37 mins

In this episode of Mostly Legal, Amanda and Rob sit down with John Byrne, President of the Legal Marketing Association and CMO of the mid-sized law firm Gould and Ratner, to talk all things legal marketing, from the basics of building a brand to avoiding “random acts of marketing.”

John brings his trademark humor and deep industry insight to a wide-ranging conversation that covers:

  • What small and mid-sized firms get wrong (and right) about marketing
  • How current clients drive 80% of new business and how to engage them better
  • The difference between CRMs and ERMs (and why even your Outlook inbox holds untapped marketing value)
  • How business development is evolving for younger attorneys
  • And… a classic RFP horror story

Whether you're a legal admin, firm leader, or aspiring marketer, this is a must-listen conversation packed with practical tips, strategic guidance, and a few laughs.

Mark as Played

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