The Move in Creating Behavioral Healthcare Culture and Team with Michael Castanon

In this episode of 'The Move,' host Larry Williams interviews Michael Castanon, founder and CEO of CarePredictor, Mindfully, and Alter Behavioral Health. They discuss the critical role of culture and empathy in healthcare leadership. Michael emphasizes the importance of empathy in leadership, highlighting how it can transform patient care and employee satisfaction. The conversation covers the development of a strong organizational culture, the measurability of empathy, and the importance of caring connections in healthcare. Michael advocates for a nurturing approach that extends across all levels in an organization, affecting both internal teams and the external patient experience. Tools like the Care Predictor Index are introduced to objectively evaluate empathy levels within care teams, leading to enhanced outcomes, satisfaction, and organizational growth. 00:00 Introduction to Leadership Impact 00:51 The Importance of Culture in Healthcare 01:05 Meet Michael Castanon 01:29 The Role of Empathy in Leadership 05:20 Michael's Personal Journey 10:15 Creating a Positive Work Environment 14:44 Quantifying Empathy and Care 20:54 The Importance of Human Connection 33:11 Final Thoughts and Takeaways 34:37 Conclusion and Contact Information Learn more about your ad choices. Visit megaphone.fm/adchoices