📅 Guest: Tyler Christiansen | CEO of Funnel Leasing
👤 Host: Steve Wunch
✅ Sponsor: SalesMail | https://salesmail.com
🔥 In this future-forward and insight-packed conversation, Tyler Christiansen joins Steve Wunch to unpack how centralization, automation, and renter-centric models are transforming multifamily leasing. From the early days of Funnel to helping major operators reimagine the customer experience, Tyler shares hard-earned lessons and actionable insights for operators of all sizes.
🎧 In this episode, we dive into:
🏢 Why centralization is more than an efficiency play—it's about empowering onsite teams and improving service
🚀 How Funnel’s renter-centric platform mirrors the seamless experience consumers expect in other industries
📈 The measurable business impacts of role specialization, smarter marketing, and cross-property loyalty
🤝 Why strategic partnering and consultative support are key to unlocking tech ROI
🤖 The right way to integrate AI and human interaction for a high-quality renter journey
💬 Favorite Quote:
"Renter-centric really means that the renter can go where they want to go regardless of what property they started at."
📌 Whether you’re scaling a large portfolio or managing boutique properties, this episode will inspire you to think differently about leasing, technology, and the lifetime value of your renters.
Learn more about Funnel Leasing - https://funnelleasing.com/
Recap of Funnel's Forum - https://funnelleasing.com/insights/forum-multifamily-change-management/
Funnel's Do's & Don'ts of Centralization - https://funnelleasing.com/insights/forum-dos-and-donts-of-multifamily-centralization/
Learn more about Fennix - https://fenixai.com/press-release/announcing-fenix/
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