The NOLN Podcast

The NOLN Podcast

The NOLN Podcast is the premier quick lube industry podcast, helping shop owners and operators improve their businesses with real-world solutions to common problems, delivered by leading industry experts and elite shop leaders.

Episodes

January 22, 2026 27 mins

In this episode of the Endeavor to Discover series, Chris Messer and Mike Jones are joined by Chris Jones, editorial director for Endeavor Business Media’s Vehicle Service Repair Group, to discuss the concept of “fighting forward” at the start of a new year. The conversation centers on the idea that people and organizations often focus on what they don’t want, which creates negative mental pictures, emotions, and behaviors. The gro...

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With quick lube operators getting settled into the new year, the NOLN Podcast is catching up on industry headlines you may have missed over the past few weeks. Here are the stories discussed in this episode:

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January 5, 2026 6 mins
From utilities and shop supplies to staffing and labor, little inefficiencies can quickly add up to big expenditures for quick lube operators. Victory Lane Executive Vice President Jim Harrington, who has worked in the industry for 30 years and been with Victory Lane since 2014, has become an ace in finding opportunities to fine-tune quick lube operations to keep costs in check.   This article originally appeared on NOLN.net o...

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Steer Senior VP Gregg Rainville returns to the NOLN Podcast to discuss how his company his putting a new spin on an old standby: the oil change reminder sticker placed on windshields. Rainville explains how Steer is enhancing window stickers with QR codes that can help customers check service wait times at their favorite quick lube shop, keep track of services performed on their vehicles, and more.

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Whether it’s a vacation resort or a quick lube shop, a service-oriented business’ ticket to happy guests starts with establishing—and sustaining—a healthy workplace culture. HR expert Chuck Simikian explains why building a healthy workplace culture is vital, and he offers advice on how shop owners can keep their employees engaged.

  This article originally appeared on NOLN.net on Oct. 20, 2025. Read by Brittany Duncan 

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NOLN sat down with Anan Bishara, CEO of Premium Guard Inc., at AAPEX last month in Las Vegas to discuss navigating the challenges of global supply chain issues and tariffs. Bishara also explained how PGI’s acquisition of the Ecogard brand five years ago has helped the company expand its presence in the quick lube industry, and he provided insights on the use of machine learning to support inventory management.

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In this Endeavor to Discover series episode, Chris Messer talks with Mike Jones of Discover Leadership at AAPEX. Jones previews his SEMA Show presentation “Mind Your Business,” which focuses on mindset awareness and how individual attitudes shape workplace culture and results. He emphasizes surrounding yourself with positive, growth-minded people and creating—not reacting to—your environment. Jones discusses how resistant team memb...

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This year has brought many headwinds for the auto service field—particularly with regard to tariffs. From independent shops and suppliers to dealerships and automakers, the entire automotive field has been affected, as have several other sectors that rely on imported materials and goods. Girlington Garage, a small shop based in South Burlington, Vermont, is doing the work to protect itself and its customers.   This article original...

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In the second of three interviews recorded at AAPEX, NOLN catches up with Noel Peña, senior executive director of sales and business development at DRN. Peña explains how the company uses license plate reader technology to help automotive businesses—including quick lubes—target highly qualified customers by collecting data on vehicles passing by their shops.

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November 24, 2025 9 mins

Whether they’re working on the shop floor or keeping tabs from afar, quick lube leaders put in the hours guiding their teams to success. This article, written by NOLN Editor Tom Valentino, takes readers through a day on the job for two shop leaders—a manager for a Valvoline Instant Oil Change location in Lexington, Kentucky, and a Costa Oil 10-Minute Oil Change shop in Perry, Ohio.

This article originally appeared on NOLN.net on J...

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Victory Lane CEO Justin Cialella stopped by the EndeavorB2B podcast booth at AAPEX 2025 to offer his takeaways from the big industry trade show in Las Vegas and also discuss developments with Victory Lane. The company recently relaunched a location in Farmington Hills, Michigan—formerly its oldest franchise—after acquiring it as a corporate store. To re-introduce the shop to its community, Victory Lane held a massive grand re-openi...

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In this edition of our Endeavor to Discover series, Chris Messer and Mike Jones are joined by Randy O’Connor of D2D Development for a discussion on cultivating an outcome-focused mindset. Messer, Jones and O’Connor discuss the benefits of aligning teams around shared goals instead of individual beliefs, turning commitments into actions, and shifting from passive effort to measurable impact.

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November 10, 2025 6 mins
Hiring an administrator can free up managers to get back to focusing on big-picture tasks. Peter Suciu Read by Brittany Duncan  https://www.noln.net/running-a-shop/human-resources/article/55305677/bring-in-the-admin
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Extended producer responsibility laws, which make producers financially and operationally responsible for managing their products and packaging at the end of their life cycle, are on the rise in states across the U.S. David Lawes, CEO of the Lubricants Packaging Management Association powered by Interchange 360, joins the NOLN Podcast to explain the ramifications of EPR laws for quick lube operators.

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Auto Care Association’s Mark Bogdansky offers listeners a preview of the major updates for this year’s AAPEX in Las Vegas, including changes being made to the show floor to improve navigation, make it easier for distributors to find suppliers in specific categories, and help exhibitors connect with interested buyers.

Bogdansky also discusses strategies being implemented to keep buyers on the show floor longer, and he previews the k...

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Chris Messer and Mike Jones are back for another installment of the “Endeavor to Discover” series. This month, they speak on the power of adopting an “I will” attitude. Jones explains why common phrases such as “I think I can,” “I’ll try,” and “I hope” are actually powerless and reflect low commitment, as they express potential, but not purpose or action. Messer and Jones explore how to build confidence, resilience, and follow-thro...

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With the SEMA Show just over a month away, Tom Gattuso, SEMA's vice president of events, stops by the NOLN Podcast to set the scene in Las Vegas. Gattuso shares what's new at this year's SEMA Show, and offers a behind-the-scenes look at the multi-year process needed to plan out a SEMA event. Lastly, Gattuso offers up some tips for how SEMA Show attendees can make the most of their time on site.

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Ruben Ortega Jr., director of inside sales at Service Champ, stops by to discuss how the tool needs of quick lube shops, along with common tool-related questions he receives from operators. Lastly, Ortega offers up some practical advice for managing your shop tools while operating on a tight budget.

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In this month’s installment of the “Endeavor to Discover” series, Chris Messer and Mike Jones are talking about leading from the front lines and why leadership isn’t about titles—it’s actually about ownership, vision, and leading by example. Messer and Jones also explain why true leaders lead from the front and why every team member should see themselves as “the” leader in their role.

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Jason Lyon, chief operations officer for Benny’s Car Wash, recently was announced as the association president for the Preventative Automotive Maintenance Association’s 2026-27 term. This week, he took time to speak with us about his goals for PAMA, from better understanding the association’s membership to growing its education and training initiatives.

Lyon also discusses how Benny’s is relying on community engagement and personal...

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