The NOLN Podcast

The NOLN Podcast

The NOLN Podcast is the premier quick lube industry podcast, helping shop owners and operators improve their businesses with real-world solutions to common problems, delivered by leading industry experts and elite shop leaders.

Episodes

February 2, 2023 23 min

Crafting a quality job ad requires attention to detail as well as some time and effort. But at the end of the day, it's well worth it to attract the right talent to your shop.

This episode of The NOLN Podcast comes from our collision repair sibling publication, FenderBender. Chris Lawson of Technician Find joins content director Matt Hudson to offer advice about executing effective job postings.

Thanks to Valvoline for sponsori...

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Sarah Hamp was appointed to chief marketing officer at FullSpeed Automotive in December 2022. She brings over two decades of marketing experience with automotive repair and quick lube brands to the role. 

In this episode of the podcast, Hamp joins the show to share how her role touches the FullSpeed portfolio of brands, what her goals are as CMO and what she's looking forward to with FullSpeed in the future. 

Thanks to Valvolin...

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Carmen Strickland is starting off 2023 strong. She is celebrating 30 years with Mighty this month, and in late 2022 she was promoted to VP of Franchise Operations within Mighty Distributing System. She joins the show to give context about what this role means, what her goals are and what the Mighty franchise model has to offer. 

Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more. 

Sub...

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In many ways, our cars are our lifeline. Our cars get us to work, and allow us to drop our children off at school. When something goes wrong, it can cause a domino effect. As catalytic converter theft remains a prominent issue across the country, many drivers are being left in a lurch. But shop owners have an opportunity to make a difference. 

Midas franchisee Ron Katz has been offering services to customers in an effort to deter t...

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Happy New Year from National Oil and Lube News! 

While it may be too soon to determine exactly what 2023 will bring, it isn't too early to start tackling your to-do list. If you are looking to bring some fresh talent onto your team this year, then you're not alone. New employees are on the mind of many shop owners, but the hiring process can be difficult to navigate without the right procedures in place.  

Claudia St. John ...

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In October 2022, it was announced that the National Highway Traffic Safety Administration launched an investigation into Hyundai Motor Company and Kia Motor Company for oil drain pan assemblies. This NHTSA investigation was spurred by a petition that was put together by the Automotive Oil Change Association in July 2022.  

Joanna Johnson is a policy advisor for the AOCA. She joins the show to explain the importance of the petition ...

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November 10, 2022 9 min

The Automotive Aftermarket Products Expo provides an annual opportunity to explore the latest and greatest that the industry has to offer. 

This year at AAPEX, NOLN had the chance to check out some new technology firsthand through a conversation with Vince Caito, VP of marketing and product development at Yoshino Power. 

Yoshino recently debuted a solid-state lithium ion portable battery. During this interview with NOLN, you'll...

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Building your toolkit and building your network are two tasks that go hand-in-hand as a quick lube owner and operator.

Kevin Davis of the Quick Lube Expert visits the NOLN Podcast to discuss strategies for taking advantage of industry resources and shaping relationships with your peers. 

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In this interview from NOLN's sister publication ADAPT Automotive, Senior Digital Editor Noah Brown speaks with Auto Care Association President Bill Hanvey about how shops can promote education surrounding the Right to Repair issue. In addition, Hanvey touches on some of the topics that will be addressed at this year's ADAPT Summit in Dallas, Texas.

Learn more about the ADAPT: Automotive Technology Summit here

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FullSpeed Automotive recently announced plans for a "Store of the Future" model that promotes an enhanced customer experience, implements more technology, and gives quick lube buildings a fresh look. 

Ron Stilwell, Chief Development Officer at FullSpeed, joins the show to discuss the plans for this store model in greater detail with Digital Reporter Hanna Bubser.

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Implementing a strategy for success in this industry can go a long way. Despite any obstacles, when the hard work pays off there is no better satisfaction. 

Mike Biddle, Chief Operations Officer and Partner at The Alamitos Group, joins the show to speak with Digital Reporter Hanna Bubser about the Group recently being crowned Jiffy Lube's "Franchisee of the Year". Biddle outlines some of the challenges and successes tha...

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Over the last several months, several major quick oil and maintenance brands have started to rollout services specifically developed for electric vehicles, and now FullSpeed Automotive is joining the ranks.

FullSpeed Automotive CEO Kevin Kormondy joins the show today to talk about why the company thinks now is the time to jump into EVs and how he sees the overall car parc evolving over the next several decades.

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April 28, 2022 29 min

Whether you think you're saying "yes" too often, or you would just like some strategies to decline requests and maintain strong relationships with customers and colleagues, this podcast episode is all about how to say "no."

Michael Tougias, author of the book "No Will Set You Free" joins Editor Chris Jones to talk about "no." He explains why have a hard time saying "no"—especially at work...

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As EVs become more commonplace, shops are having to adjust how they provide service to account for vehicles with different drivetrains rolling into their service bays.

Mark Ferner, a senior manager with Bridgestone, talks about how Bridgestone locations have slightly shifter their training to promote safety and efficiency with EVs while still focusing on services that are needed on all vehicles, regardless of what powers them.

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March 24, 2022 13 min
Earlier this year, Valvoline announced it would pilot an EV services program at select locations across the country. A little over a month into that program, the company is evaluating its progress and is looking to expand the program later this year.

Heidi Matheys, Valvoline's chief marketing officer, and Jonathan Vice, Valvoline's senior manager of future mobility, talk about the future of the quick maintenance industry an...

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March 17, 2022 8 min

Join Editor Matt Hudson and get the recent history of the Right to Repair case that's playing out in Massachusetts. 

A judge is expected to rule soon on possible changes to a referendum passed in 2020. The state is the first to require OEMs to allow access to wireless diagnostics for all shop owners, dealer or independent.

In this episode, get caught up on all the action and learn about what Right to Repair means for the automo...

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March 10, 2022 34 min

Hear Andrew Marcott, general manager of American Pride Automotive in Virginia, talk to Editor Chris Jones in this wide-ranging interview about what's on the horizon for automotive service and repair businesses.

This episode touches on topics like working with EVs, building the next generation of technicians, what it's like to be a younger shop owner, and so much more.

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It's March, which means it's time for the Best Workplaces Awards, which honor operators who set up their employees for success. The winner in the franchise category for 2022 is Jiffy Lube of Indiana. The company has set up many employee support programs throughout the years, including tuition reimbursement, home downpayment assistance, short-term loans, and more.

In this podcast, hear from company President Steve Sanner and...

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February 17, 2022 10 min

The mission statement for ACE Jiffy Lube is "creating customers for life through fast, friendly, clean, and professional service.” To do that, this franchise in the southeast U.S. takes care of its own, too.

In this episode, NOLN welcomes Jessica Lorie, the manager at a service center in West Palm Beach, Fla. She talks about how the shop team got together to do something special to help out a colleague.

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