Have you ever wondered what running an orthodontic practice and Disney World have in common? Dr. Jason Kaplan shares how the legendary customer experience principles from Disney can enhance orthodontic care, improve patient interactions, and create a standout practice.
Dr. Kaplan also shares his personal experience with Smile Doctors, debunking common myths about OSOs and DSOs, and discussing the benefits he’s seen in his practice.
Beyond the business side, he explores the importance of financial wisdom, why you should give to your family while they need it, and the joy of spending on experiences rather than just accumulating wealth.
We also talk about gratitude, fitness, and how taking care of yourself first leads to success in all aspects of life. If you’re looking for ways to level up your practice and your mindset, this is a must-listen!
🎧 Hit play now and discover how to build a fulfilling life and career!
Key Takeaways
Introduction (00:00)
Dr. Kaplan’s journey into orthodontics (00:41)
Myths about OSOs & DSOs (06:06)
The value of retirement planning & generational wealth (15:22)
Applying Disney’s customer service model to orthodontics (27:27)
Gratitude and its impact on business & life (39:04)
Dr. Kaplan’s fitness transformation and its benefits (44:46)
Additional Resources
📚Books Mentioned
- Die with Zero by Bill Perkins: https://www.diewithzerobook.com/welcome
- Lessons from the Mouse by Dennis Snow: https://www.amazon.com/Lessons-Mouse-Applying-Secrets-Organization/dp/0615372414
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- Register for the OrthoPreneurs Summit 2025: http://opsummit2025.com/
- For more information, visit: https://orthopreneurs.com/
- Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs
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