What if restaurants could understand every guest and their personal preferences across reservations, private dining, e-commerce, and events — all in one place? That’s the vision behind Panso, the 360 degree hospitality CRM platform founded by Britney Ziegler.
On this episode of The Perfect Bite podcast, I sit down with Britney to talk about her journey from working alongside celebrity chefs and food icons like David Burke, Carla Hall, and Molly Baz, to launching a startup that’s reshaping how restaurants build customer loyalty and future-proof their business.
Britney shares:
- How her early experiences in restaurants inspired her path into food and hospitality tech
- Lessons learned from working with celebrity chefs and food entrepreneurs
- Why she built Panso, a hospitality CRM that gives restaurants a true 360° view of their guests
- The challenges (and wins) of being a woman founder in the restaurant tech space
- How restaurants can boost customer retention, loyalty, and growth through smarter data and personalized experiences
Whether you’re a restaurant operator, food tech entrepreneur, or hospitality professional, you’ll walk away with insights on customer experience, innovation, and building a mission-driven business.
✨ Listen now to learn how Panso is helping restaurants thrive in 2025 and beyond.
You can learn more about Panso at www.hellopanso.com.
You can follow Panso at @hellopanso on Instagram.
You can follow Britney Ziegler on LinkedIn.
Subscribe to The Perfect Bite podcast on Apple Podcasts, Spotify, or wherever you listen! Want to watch the entire episode? Head here to our YouTube!
You can follow us on social media @perfectbitepod and visit our site www.theperfectbitepod.com.
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