In this episode of the Pilates Business Podcast, host David Gunther introduces a new series titled "A Scheduling and Payment System That Cares." Joining him is a mystery guest, co-founder and CEO of a scheduling and payment management system that prioritizes customer care.
David discusses the transition of their Clinical Pilates Studio business from a system that lacked care and responsiveness, to one which does care about integrating with the needs of their clinical Pilates studio, and shows that via their actions.
Our mystery guest is eventually introduced and then shares insights into her company’s customer-first approach, stressing the importance of caring for both clients and staff. She also reflects on her personal journey and the experiences that have shaped her empathetic leadership style.
Throughout the episode, we emphasise how the new system listens to client feedback to deliver tailored solutions.
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"We could see from things that happened. We heard what people said, but we watched what they did. It's very important to us to see the actions and watch what these companies do, and we found that they weren't really caring, and if they were caring, it wasn't for us or for businesses like us."
David Gunther – Director Pilates Can / Pilates Business
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