In this second episode of A Scheduling and Payment System that Cares, David Gunther continues his conversation with Emily, CEO of Clubworx, to uncover how a care-first mindset can drive real innovation in Pilates studio management.
Picking up from Episode 1; A Scheduling and Payment System That Cares, this discussion dives deeper into how the Club Worx team turns customer feedback into features that truly make a difference, from an evolving member app to an in-app store that gives clients new ways to connect and buy in real time.
David and Emily explore what happens when technology meets empathy, how care can shape every decision, every feature, and every relationship in your business.
What You’ll Learn
- How Club Worx transforms client feedback into tangible software improvements
- Why care is a powerful business strategy, not just a company value
- How to “close the loop” with clients to build long-term trust
- What’s next for the Club Worx member app and its new in-app store
- The human side of leadership: balancing innovation, family, and resilience
If you’ve ever wondered how to make your systems work for you, not against you, this episode reveals how empathy and feedback can power both your technology and your business growth.
Stay tuned: Emily returns for the next episode in this series, where we’ll explore the essential reporting and payment tracking features every Pilates studio needs to improve profitability and free up more time to focus on what truly matters: your clients.
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Connect with Emily Smart
LinkedIn: Emily Smart
Website: https://content.clubworx.com/pilatesbusiness_podcast
Connect with David Gunther via Linkedin
Website: https://www.pilatesbusiness.com.au/
Facebook: Pilates Business
Youtube: @pilatesbusiness1126
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