In this conversation, Cydni Tetro shares her journey in technology, her experiences at Disney, and her commitment to empowering women in tech. She discusses the balance between innovation and tradition, the importance of empathy in business, and the evolving landscape of customer experience post-COVID. Cydni emphasizes the need for IT organizations to transform their branding and approach to become drivers of innovation rather than cost centers. She also highlights her work with the Women Tech Council, aiming to increase female representation in technology and leadership roles.
Takeaways
- Cydni emphasizes the importance of deep knowledge in technology and customer understanding.
- Innovation must balance with tradition to maintain brand loyalty.
- Storytelling is crucial for creating lasting connections with audiences.
- Empathy in business is essential for understanding customer needs and driving success.
- IT organizations need to shift from being seen as cost centers to innovation drivers.
- Empowering women in tech leads to better problem-solving and business outcomes.
Chapters
- 00:00 - Introduction to Cydni Tetro: A Career in Tech
- 02:48 - Innovating at Disney: The Magic Band Experience
- 06:36 - Balancing Innovation and Tradition at Disney
- 10:58 - The Art of Storytelling in Brand Longevity
- 15:34 - Empathy in Business: Making Customers the Heroes
- 21:22 - The Role of Customer Experience
- 22:01 - Transforming IT Organizations
- 31:09 - Empowering Women in Technology
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Ruthie's Table 4
For more than 30 years The River Cafe in London, has been the home-from-home of artists, architects, designers, actors, collectors, writers, activists, and politicians. Michael Caine, Glenn Close, JJ Abrams, Steve McQueen, Victoria and David Beckham, and Lily Allen, are just some of the people who love to call The River Cafe home. On River Cafe Table 4, Rogers sits down with her customers—who have become friends—to talk about food memories. Table 4 explores how food impacts every aspect of our lives. “Foods is politics, food is cultural, food is how you express love, food is about your heritage, it defines who you and who you want to be,” says Rogers. Each week, Rogers invites her guest to reminisce about family suppers and first dates, what they cook, how they eat when performing, the restaurants they choose, and what food they seek when they need comfort. And to punctuate each episode of Table 4, guests such as Ralph Fiennes, Emily Blunt, and Alfonso Cuarón, read their favourite recipe from one of the best-selling River Cafe cookbooks. Table 4 itself, is situated near The River Cafe’s open kitchen, close to the bright pink wood-fired oven and next to the glossy yellow pass, where Ruthie oversees the restaurant. You are invited to take a seat at this intimate table and join the conversation. For more information, recipes, and ingredients, go to https://shoptherivercafe.co.uk/ Web: https://rivercafe.co.uk/ Instagram: www.instagram.com/therivercafelondon/ Facebook: https://en-gb.facebook.com/therivercafelondon/ For more podcasts from iHeartRadio, visit the iheartradio app, apple podcasts, or wherever you listen to your favorite shows. Learn more about your ad-choices at https://www.iheartpodcastnetwork.com
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com