In the first of a series all focused on improving sale at your flower shop, Kelsey starts at the foundation of everything. Mindset.
That and your initial customer interaction will start a "sale" off on the right foot. Kelsey shares her own greeting process and three mindset checks to run through:
- I am mentally ready to serve this customer my best
- I am physically ready to serve this customer my best.
- I have gathered information about this customer to serve them best.
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